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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,495 Reviews

1,495 Reviews of Folsom Lake Ford - Service Center

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February 12, 2024

I received great service when I brought my 2020 F250 in for scheduled maintenance. I had not made an appointment and was hoping that coming in early would allow time for the technicians to take care of me. More

by DRSANTAMARIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Maurauxd
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Feb 16, 2024 -

Folsom Lake Ford responded

Thank you for writing such a great review about our dealership! I appreciate the feedback and I am pleased that your service experience was so positive. I always do my best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicles. I look forward to seeing you again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 11, 2024

I was in and out of there before I thought I would be. Great Service! Always More

by TFCOSTELLO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2024 -

Folsom Lake Ford responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 11, 2024

I always receive good service from Folsom Lake Ford, and this time was no exception More

by KEVIN.KINSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brigitte Karen
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Feb 15, 2024 -

Folsom Lake Ford responded

Thank you for your great review, Kevin! I'm glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let me know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 11, 2024

Great overall experience. I waited at the dealership for the service to be completed and was able to get some work done, enjoy a cup of coffee and utilize the space in a posit More

by todd_design
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2024 -

Folsom Lake Ford responded

It is wonderful to hear that our team was able to provide you with a great overall experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 11, 2024

Nick Sexton was very helpful and got me in and out in record time. All of the staff that I dealt with were very professional and helpful. More

by AVALT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2024 -

Folsom Lake Ford responded

Thanks for your outstanding review! I'm very happy to hear that Nick was of such help to you. I strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 10, 2024

Service and help was great. Jim is always a great guy to talk to. Thank You More

by MOORETOGIVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as I am always here to help. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 10, 2024

I bought my Mustang here, and I always bring it here for service. Everyone is friendly! More

by KGINESTRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley in service dept is very nice and friendly
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Feb 15, 2024 -

Folsom Lake Ford responded

Thanks for your perfect review! I'm glad to hear that our team was friendly! I strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 10, 2024

Great customer service, and communication. Bridget was very helpful as always. I brought my Maverick in for the recall More

by RBOUSHEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget
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Feb 15, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! I am very happy to hear that Bridget could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 10, 2024

I love taking my car to Folsom Lake ford because I know they respect my time my vehicle, and they always do an amazing job More

by ANNCANRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey Payton
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Feb 15, 2024 -

Folsom Lake Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 10, 2024

The people were friendly and courteous. The building is clean .And I was kept informed of the progress of my car service. More

by DAVID1240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey Payton
Report | Print
Feb 15, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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