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Folsom Lake Ford - Service Center
Folsom, CA
1,494 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,494 Reviews of Folsom Lake Ford - Service Center
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January 24, 2024
When I left the lumbar support switch on my seat was broken. It wasn’t broken when I turned the car in. Also, when the car was returned to me the dash was still not put in place. I had to remind them th broken. It wasn’t broken when I turned the car in. Also, when the car was returned to me the dash was still not put in place. I had to remind them that the car wasn’t complete. They did fix the dash, but the seat is still broken. I was surprised the car was released to the customer in that condition. It should have been obvious it wasn’t ready. I don’t think I will bring my vehicle in again. More
by BENKARDOKUS
Verified CustomerEmployees Worked With
January 24, 2024
James was great and the coffee was hot. Tour of the lot was fun and neat. Tour of the lot was fun and neat. More
by RICHARDMONTGOMERY773
Employees Worked With
January 24, 2024
I have had very good experiences at Folsom Lake Ford Service. The staff is great and always kept me up to date on the work progress for my Ford. Service. The staff is great and always kept me up to date on the work progress for my Ford. More
by ROB.REIS1962
Employees Worked With
January 24, 2024
Great service and communication. They got my car in right away. They did an amazing job They got my car in right away. They did an amazing job More
by JAY_SNIDR
Employees Worked With
January 23, 2024
Well you front desk male sucks at the oil change area. Even though coming in for years and having no one in the bay for oil change at 3pm he said he couldn’t see me. He was hoping a customer showed up 15 Even though coming in for years and having no one in the bay for oil change at 3pm he said he couldn’t see me. He was hoping a customer showed up 15 minutes later. Hmmm.. verified customer vs possible customer. I think I would take verified especially with that many minutes out. More
by MATFERRON25
Employees Worked With
Female oil change counter
January 22, 2024
Service was good. Scheduling was easy and proactive. Truck was ready when committed it would be. Scheduling was easy and proactive. Truck was ready when committed it would be. More
by CRAIG.DIGHERO
Employees Worked With
January 22, 2024
Folsom Lake Ford is great! I will always continue to come to FLF to buy and service my Ford vehicles. Brigitte is Great! I will always continue to come to FLF to buy and service my Ford vehicles. Brigitte is Great! More
by CAVEMANTURNER
Employees Worked With
Other Employees :
Brigitte Karen, Dan Frye, Robbie Zepponi, Tom Zraick, & Chuck the parts manager.
January 21, 2024
Great experience in every aspect, including scheduling, prompt and courteous attention at the service enter, a comfortable waiting area, and shorter than anticipated wait. Very satisfied as always. prompt and courteous attention at the service enter, a comfortable waiting area, and shorter than anticipated wait. Very satisfied as always. More
by BOWERSJ0
Employees Worked With
January 21, 2024
I’ve bought 4 vehicles from this dealership. Reciently I purchased a 2023 Bronco Badlands. Folsom Lake Ford does all my services. James in service has been great to work with and always takes ca Reciently I purchased a 2023 Bronco Badlands. Folsom Lake Ford does all my services. James in service has been great to work with and always takes care of business. Very satisfied customer with purchasing a vehicle to service. More
by DJJECARDA
Employees Worked With
James Willis 5 star service
