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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,540 Reviews

1,541 Reviews of Folsom Lake Ford - Service Center

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January 29, 2024

Tom and Jim are the absolute best! Phenomenal customer service and kept us up to date throughout the entire service. More

by ASHLEY.S.BRANDENBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Z.
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Feb 02, 2024 -

Folsom Lake Ford responded

Thank you for providing this amazing feedback about Jim and Tom, Ashley! Our team really appreciates your comments and I hope that you will visit us again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 29, 2024

Nick in service was very helpful with getting the service, getting it done quickly and communicating clearly . More

by STVGLFER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Feb 02, 2024 -

Folsom Lake Ford responded

Thanks for your outstanding review! I'm very happy to hear that Nick was of such help to you. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 29, 2024

Pleasant, professional service advisors. Kept me up to date on the status of my vehicle. Overall, an excellent experience. More

by ROGER.FISHER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Karen
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Feb 02, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to share your feedback with us, Roger! We work hard to make sure our guests have an excellent experience. I will share your comments with our team and we look forward to working with you again down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 28, 2024

James made this an unforgettable quality service experience from beginning to end and also helped to recover some misplaced keys More

by HANCOCKRICKROGERS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Jan 31, 2024 -

Folsom Lake Ford responded

Thank you so much for your review! Happy customers are our goal and our mission at Folsom Lake Ford, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let me know. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 28, 2024

Yeah, my service guy is OK. He’s always trying to say it’s my fault whatever goes on with the car he could never admit that there is a defect. More

by RICKYLUCK3@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My sales guy was Kansas
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Feb 01, 2024 -

Folsom Lake Ford responded

Hi Ricky, and thank you for sharing your feedback with us. I take these matters very seriously and would like to learn more about your time spent with us. Please contact me at your earliest convenience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 28, 2024

My service advisor is not great at all. Customer service is not the greatest also. More

by ASHLEY JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tommy Nares
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Jan 31, 2024 -

Folsom Lake Ford responded

Ashley, I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 27, 2024

Ford always takes care of me… in this case, I brought my Ford F150 and take care of a handful of recalls and they needed to keep my truck overnight so they promptly set me up a rental car and had enterprise More

by RYANHERNANDEZMUSIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Folsom Lake Ford responded

Thank you for your positive review! I am so glad to hear that you had a great experience with us. I strive to provide the best outcome and I appreciate your feedback. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 27, 2024

the service advisor was great and taking care of us Very prompt with information and getting back to us on time top-notch service More

by RANDYRIVERCITYRENTALS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye
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Jan 31, 2024 -

Folsom Lake Ford responded

I am truly grateful for this awesome review! I am thrilled that our team was able to take care of you. Everyone is a great asset to our team and I appreciate them for providing you with the service that you deserve. Thank you again and I look forward to the opportunity to work with you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 27, 2024

They took great care of me when I went out to start my car in the garage, and my battery was dead More

by boogiesinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Folsom Lake Ford responded

Thank you for this great review! I'm happy to hear that our team took care of you! They are a great asset and I appreciate all that they do. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 27, 2024

Said the problem with our CarPlay was the cord we used. However, CarPlay in our car is wireless, so that is NOT the problem. Very frustrated because CarPlay fails every single time we use the vehicle and m More

by AH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Folsom Lake Ford responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by my team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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