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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,493 Reviews

1,493 Reviews of Folsom Lake Ford - Service Center

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January 17, 2024

The dealership was very pleasant. People were very pleasant and very clean. There was no degrading because it was a female. I have had that in other dealerships that’s why I chose Fol More

by ISPY4YOU
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike D.
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Jan 22, 2024 -

Folsom Lake Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions please feel free to contact me. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2024

Service was done as scheduled and in a timely manner so that I was able to wait for the car. More

by CHUCK76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Folsom Lake Ford responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Folsom Lake Ford, we value our customers and we look forward to seeing you down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2024

They provide great service each time we go in. We come all the way from Wheatland because Folsom lake ford provides such excellent service! More

by TLYNNGARCIA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Folsom Lake Ford responded

I sincerely appreciate your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2024

The service was great and done sooner than expected. Pickup was easy and all the staff was super friendly. More

by MOESZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Folsom Lake Ford responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 16, 2024

My tires were not rotated, even after paying 130 for a simple oil change and tire rotation More

by PURPLESCRUBS85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lacey
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Jan 19, 2024 -

Folsom Lake Ford responded

Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 16, 2024

Very efficient service department . They explain what they are going to do and finish the job in a timely manner More

by JULIEBAIRD64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Lagardia
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Jan 20, 2024 -

Folsom Lake Ford responded

Julie, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 16, 2024

have dealt with ford dealers in Detroit for 50 years. ...this is by far the best. Fast, friendly, and efficient...Bronco was ready an hour before the estimate. More

by MR.R.J.OLIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Jan 20, 2024 -

Folsom Lake Ford responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 16, 2024

Service department is very helpful. Making an appointment with them helped streamline the process. My vehicle was done when estimated. More

by JAMESVMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Jan 20, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review, James! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 16, 2024

The service was quick and efficient. The Service Adviser was fantastic!! Very impressed. I liked that the waiting area had individual workstations. More

by CEQUINE68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with James. I believe her name was Lacey?
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Jan 20, 2024 -

Folsom Lake Ford responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 16, 2024

I had a 5-star experience with James Willis your Quick Lane Mgr. He was extremely polite, professional, and helped me schedule the needed brake job right away. Also, after shopping around I felt that More

by DASHINTAKU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Jan 20, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write about your experience with us! At Folsom Lake Ford, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy James was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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