Folsom Lake Ford - Service Center

My experience was great. My service advisor James Willis was very helpful and explained everything thoroughly. Thank you! My service advisor James Willis was very helpful and explained everything thoroughly. Thank you! More

They were quick and friendly. James Willis was very helpful And very knowledgeable with good advice. Thank you James Willis was very helpful And very knowledgeable with good advice. Thank you More

5 weeks to replace the PTO is way too long. even wih the extended warranty I bought from Folsom Lake Ford. even wih the extended warranty I bought from Folsom Lake Ford. More

Very accommodating and informative! !! everything is done in a timely manner and I was well informed what was going on !!! Very satisfied with my experience. !! everything is done in a timely manner and I was well informed what was going on !!! Very satisfied with my experience. More

luis is a fantastic service advisor. he listens to my issues, always takes extra care to inform me if during the service they find something else to be aware of. This dealership is a ver he listens to my issues, always takes extra care to inform me if during the service they find something else to be aware of. This dealership is a very well ran operation and i would refer anyone looking for a great dealership to check out Folsom Lake ford!! More

When I left the lumbar support switch on my seat was broken. It wasn’t broken when I turned the car in. Also, when the car was returned to me the dash was still not put in place. I had to remind them th broken. It wasn’t broken when I turned the car in. Also, when the car was returned to me the dash was still not put in place. I had to remind them that the car wasn’t complete. They did fix the dash, but the seat is still broken. I was surprised the car was released to the customer in that condition. It should have been obvious it wasn’t ready. I don’t think I will bring my vehicle in again. More

Been taking my Ford Edge into Folsom Lake Ford for a handful of years now & am always* a happy customer! Customer service is way beyond par, specially James Willis’! What an absolutely fantastic, gem of handful of years now & am always* a happy customer! Customer service is way beyond par, specially James Willis’! What an absolutely fantastic, gem of an employee! This young man goes above & beyond at every single appointment/visit to be certain all my auto needs are met & exceeded! Extremely thorough, professional, kind, and knowledgeable! Never pushy in sales, but always very informative as to what would best suit my vehicle needs! Please give this gentleman a raise, he is more than deserving of one! Simply outstanding Ford representative! More

Z my service advisor was very helpful. Explained everything to me and helped me manage my day without my truck. Explained everything to me and helped me manage my day without my truck. More

Luis as always taking excellent care of us. even though my service was delayed he took care of me even though my service was delayed he took care of me More

I have had very good experiences at Folsom Lake Ford Service. The staff is great and always kept me up to date on the work progress for my Ford. Service. The staff is great and always kept me up to date on the work progress for my Ford. More