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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,492 Reviews

1,492 Reviews of Folsom Lake Ford - Service Center

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January 16, 2024

Good job thank you, see you soon again and again, and again and again snd again. More

by KALAYDINELIEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

Folsom Lake Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 13, 2024

James provided great service and the work was completed in a timely manner. Much appreciated! More

by DOUG.VANORDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Folsom Lake Ford responded

Hello Doug! It is great to hear about your recent service experience. I will certainly pass on your feedback to James as he will be happy to hear it! We look forward to working with you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 13, 2024

The service was good today. Still waiting on an recall to be fixed from almost a year ago. Waiting on a part. More

by nancylynn61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget ?
Jan 19, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to provide this feedback, Nancy. Our customers are our greatest asset and we value your business. I appreciate your patience as we wait for the part to come in. Please don’t hesitate to call us if you’d like to discuss anything in greater detail. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 13, 2024

Jaye Ford is hands down the best customer service rep in the service department. He treats people like human beings and does a great job explaining what’s going on with the car. More

by cynthiahennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
Jan 19, 2024 -

Folsom Lake Ford responded

Thank you for the kind words, Cynthia. We're completely committed to providing top-quality service and I'm thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Folsom Lake Ford, we value our customers and we look forward to seeing you down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 13, 2024

Always are very helpful in scheduling and finish the work on time. Our service advisor is the reason we deal with Folsom Ford. More

by WEBBFT45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Zerkovich
Jan 19, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! I am very happy to hear that our service team could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 13, 2024

Great service and I would call them again to help with my F 150 , thank you Jaye More

by PAUL@PAULBOUDIER.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Ford…
Jan 19, 2024 -

Folsom Lake Ford responded

I sincerely appreciate your feedback, Paul. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 13, 2024

Always great service. Why 15 word minimum. Jim is a great guy to work with. I really hate this 15 word minimum on this form STUPID! More

by LANCEMOLINARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Folsom Lake Ford responded

Lance, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 13, 2024

I was able to make an appointment for my Ford Explorer on a day that was convenient for my schedule. More

by teresagcrowley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Folsom Lake Ford responded

We appreciate you for letting others know about your experience, Teresa! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 12, 2024

Fast and professional service from Folsom Lake Ford as has always been my experience. Thanks! More

by Hmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Folsom Lake Ford responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Thank you so much. If you have any further needs, do not hesitate to come back to see us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 28, 2023

I've had problems with my stereo since I purchased my F150. It locks up, freezes, blank screen, or shows the backup camera while I'm driving down the freeway. I take video each time so I can show the tec More

by robert.lusk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Peterson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Folsom Lake Ford responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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