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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,565 Reviews

1,565 Reviews of Folsom Lake Ford - Service Center

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March 08, 2025

James W. from service is the employee any organization would love to have as he represents the brand focus of Folsom Lake Ford to a T! The way he was able to More

by DadDash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Wills
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Mar 12, 2025 -

Folsom Lake Ford responded

Thank you so much for your kind words about James and for taking the time to share your experience at Folsom Lake Ford! I'm thrilled to hear that he provided excellent service and made your family's visit enjoyable. Our team is dedicated to ensuring a seamless service experience, and it’s wonderful to know that you felt supported throughout. I appreciate your feedback and look forward to welcoming you back in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 08, 2025

on excellent service time for appointment I would reccommend this service center to family and friends More

by MCDONALDEST1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had an excellent experience with our service at Folsom Lake Ford. Your recommendation means a lot to me, and I look forward to assisting you and your family and friends in the future. Come back and see us anytime! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 08, 2025

James was knowledgeable and friendly. Service was quick and easy. Waiting area was comfortable. Thanks! More

by busimorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2025 -

Folsom Lake Ford responded

I'm thrilled to hear that you found our service quick and easy, and that you enjoyed our comfortable waiting area. I appreciate your positive feedback about our team, and I look forward to assisting you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 08, 2025

Great customers service, great people and super fast. Always on time, service area spotless. Great dealer More

by anthonycapone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! I'm delighted to hear you enjoyed our service area and that our team was able to assist you promptly. I take pride in maintaining a spotless environment here at Folsom Lake Ford. I look forward to seeing you again on your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 08, 2025

Been going here for years and always get great service! Even if there is a little bump in the road, they go above and beyond! More

by TCMILLER49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2025 -

Folsom Lake Ford responded

Thank you so much for your kind words! I truly appreciate your loyalty to Folsom Lake Ford over the years. It’s great to hear that you consistently receive excellent service, even when challenges arise. I look forward to continuing to serve you in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 08, 2025

I always get awesome service at Folsom Lake Ford! ! I can count on professional service!! More

by AMLEGARDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Legarda
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Mar 12, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you always receive awesome service at Folsom Lake Ford. It's our goal to provide professional service to all our customers, and I'm glad you're enjoying your experience. I look forward to serving you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 08, 2025

Technician was great. However I had to reset lots of stuff I lost with the software update. More

by DAOVENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech came to my home
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Mar 12, 2025 -

Folsom Lake Ford responded

Thank you for your feedback! I'm glad to hear that our technician provided great service. I understand that resetting your settings after a software update can be frustrating. If you have any further questions or concerns, please don’t hesitate to reach out to me at Folsom Lake Ford. I appreciate your input and look forward to assisting you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 06, 2025

I was given a diagnoses for a blown head gasket and motor swap for the tune of $7,400. I was skeptical of the diagnoses because my car isn’t showing any signs of a blown head gasket. I took it for a second o More

by luvinlife
Recommend Dealer
No
Employees Worked With
Robbie
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Mar 07, 2025 -

Folsom Lake Ford responded

Thank you for sharing your experience with us. I understand your concerns regarding the diagnosis of your vehicle, and it's important to have confidence in the services provided. We appreciate your feedback and encourage you to reach out to Folsom Lake Ford directly so we can better address your situation. Your satisfaction is our priority, and we aim to uphold the highest standards in automotive care. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 05, 2025

Always polite and efficient answer all questions and concerns. I appreciate the communication from service writers. More

by WHSCOACHMEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K is my go to service writer.
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Mar 05, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our service team at Folsom Lake Ford. We always strive to provide clear communication and address all concerns efficiently. We appreciate your feedback and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 05, 2025

Customer service is great and if additional work is needed I get called to discuss parts and additional work that will be needed. More

by rbrowncb2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Nares
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Mar 05, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm glad to hear that you received great customer service at Folsom Lake Ford. We strive to keep our customers informed about any additional work and parts needed. We appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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