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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,492 Reviews

1,492 Reviews of Folsom Lake Ford - Service Center

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January 19, 2025

I brought my truck in for a warranty repair, Luis in service was very easy to work with, he also kept me up to date on the repair. More

by RKRANZUSCH3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Jan 22, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm glad to hear that Luis provided you with excellent service during your warranty repair at Folsom Lake Ford. We appreciate your kind words and are thrilled that he kept you updated throughout the process. We look forward to seeing you again for any future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 19, 2025

Folsom Ford was great to work with. My service advisor Jim V. was very knowledgeable and friendly. More

by MARKSHOQUIST0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Folsom Lake Ford responded

Thank you for your kind words, Mark! We’re thrilled to hear that you had a great experience working with Jim at Folsom Lake Ford. Our team strives to provide excellent service, and we appreciate your feedback. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 18, 2025

Excellent service as alwats. They took my truck in for services and were able to fix the issue quickly. This is my 3rd lease and I will continue my business with them. More

by adampaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Z
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Jan 21, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I am thrilled to hear that you received excellent service and that we could quickly resolve the issue with your truck. I truly appreciate your loyalty and I am glad to have you as a valued customer at Folsom Lake Ford. I look forward to seeing you again for your next lease! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 18, 2025

Luis Legarda was efficient and thorough. I was impressed with his ability to make things happen fast!! More

by CATHOMAS2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
Report | Print
Jan 21, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that Luis provided you with efficient and thorough service at Folsom Lake Ford. It's great to know he was able to make things happen quickly for you. I appreciate your support and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 18, 2025

My service was excellent from the moment I arrive & left after my service was done! More

by KCJ2PAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda, service
Report | Print
Jan 21, 2025 -

Folsom Lake Ford responded

Thank you for the wonderful feedback! I'm thrilled to hear that your service experience at Folsom Lake Ford was excellent from start to finish. I strive to provide the best for our customers, and it's great to know we succeeded in your case. I look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 18, 2025

Got us in immediately when we called with a problem. Luis was fantastic and very helpful. More

by SWANIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
Report | Print
Jan 21, 2025 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! I'm thrilled to hear that Luis was able to assist you promptly and effectively. Your satisfaction is our priority at Folsom Lake Ford. I look forward to serving you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2025

James Willis is a great asset to your establishment. I can easily work with him. He is patient, explains things well and truly treats a customer with respect. More

by PUTTY4ME
Service Time
Recommend Dealer
Yes
Employees Worked With
JAMES WILLIS
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Jan 21, 2025 -

Folsom Lake Ford responded

Thank you for your kind words about Folsom Lake Ford. I'm thrilled to hear that you had a positive experience working with James. His dedication to customer service is truly valued. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2025

I always get good service at Folsom Lake Ford . This last time was the same good service . Everyone is very courteous . I did have one issue though . My appt. time was scheduled for 8:00 am, More

by kirbyron44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgett Frye
Report | Print
Jan 21, 2025 -

Folsom Lake Ford responded

Thank you for your feedback! I appreciate your loyalty to Folsom Lake Ford and I am glad to hear you consistently receive good service. I also value your comments about your recent experience, and I appreciate you bringing the delay to my attention. I strive for timely service and will use your input to improve our processes. If you have any further concerns, please feel free to reach out. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2025

Kwaku Gaisie did a great job facilitating our service and getting the work done promptly More

by JLEMMON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Gaisie
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Jan 21, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that Kwaku provided excellent service and ensured your work was completed promptly. At Folsom Lake Ford, I strive to deliver the best experience for our customers. I hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2025

Jim was very helpful, kind, and easy to work with. The service was very quick also. More

by ANGELPI3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Veilleux
Report | Print
Jan 21, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I appreciate your kind words and I am thrilled to hear that you found our service quick and our team helpful. Your satisfaction is our priority at Folsom Lake Ford. I look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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