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Folsom Lake Ford - Service Center
Folsom, CA
1,501 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,501 Reviews of Folsom Lake Ford - Service Center
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October 11, 2024
Easy to make an appointment and quick service from Tommy N. Tommy has been my advisor for 7 years and I always am greeted warmly, efficiently, and with genuine care for my vehicle. He keeps me informed thr N. Tommy has been my advisor for 7 years and I always am greeted warmly, efficiently, and with genuine care for my vehicle. He keeps me informed throughout the service appointment and makes sure that the services performed are always 100% complete. He even makes sure that my vehicle comes out of service cleaner then when it when in. Thank you Tommy. More
by amaf06
Verified CustomerEmployees Worked With
Tommy Nares
October 11, 2024
I really appreciated all the communication and prompt, accurate responses to all my questions. I will definitely be back. accurate responses to all my questions. I will definitely be back. More
by TIM@HARDESTERTEAM.COM
October 11, 2024
James was great. He told me 1.5 and took 1 hour. This is huge to me He told me 1.5 and took 1 hour. This is huge to me More
by GREGDONOVAN21
Employees Worked With
October 10, 2024
My experience with Folsom, like Ford was outstanding I dealt with K in the maintenance department. My car needed to be serviced overnight. He made everything so easy no stress attached at all. They set me dealt with K in the maintenance department. My car needed to be serviced overnight. He made everything so easy no stress attached at all. They set me up with an enterprise rental car. My car was serviced and ready for pick up the next day. I am very pleased with the service that was given back Folsom Lake Ford.. More
by BK_COLLIER
Employees Worked With
K.. Service Dept.
October 10, 2024
James Wilder consistently provides a five star experience at times when the vehicle doesn’t. Better make sure you keep him around! at times when the vehicle doesn’t. Better make sure you keep him around! More
by JOHNDWALTERS125
Employees Worked With
James Wilder quick express service team
October 10, 2024
Friendly and very professional staff. Comfortable customer waiting area. Will return when needed. Thanks to Luis and team for thorough and top-notch service! Comfortable customer waiting area. Will return when needed. Thanks to Luis and team for thorough and top-notch service! More
by Valerie Geiger
Employees Worked With
Luis - Service Dept
October 09, 2024
Everyone in the Service area was very helpful. Since I decided to stay at the Service Center while I waited, I was happy to see that they had space where I could work at a private desk in small c Since I decided to stay at the Service Center while I waited, I was happy to see that they had space where I could work at a private desk in small cubicles. More
by Torie
October 09, 2024
I have always had an excellent experience at Folsom Lake Ford service center. This time was no exception. Full 30k service. Also diagnosed an issue i reported having with A/C and fixed with a simple reset Ford service center. This time was no exception. Full 30k service. Also diagnosed an issue i reported having with A/C and fixed with a simple reset and update instead of costly replacement. No reason to go anywhere else. More
by NLB222
October 08, 2024
Nick Sexton was very friendly and helpful. Communicated with me on what I needed on my Ranger truck. Communicated with me on what I needed on my Ranger truck. More
by JNEZ2
Employees Worked With
October 08, 2024
Service was good but did not have part in stock so now I am required a second service repair call. I was told at the time I made the warranty appointment that the parts were available. Parts and Service D am required a second service repair call. I was told at the time I made the warranty appointment that the parts were available. Parts and Service Dept. were not on the same page. It is a major inconvenience to have a 2nd service repair call. More
by JEFFTEWKSBURY
Employees Worked With
