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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,495 Reviews

1,495 Reviews of Folsom Lake Ford - Service Center

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August 30, 2024

Excellent service and employees. Recommend them all the time Dan is the best at getting it done More

by bill@zellarsconcrete.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with us at Folsom Lake Ford. We appreciate your recommendation and will be sure to pass along your compliments to Dan. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 30, 2024

Scott was awesome, look forward to working with him again! Service was complete and timely. More

by JATWATSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an awesome experience with Scott at Folsom Lake Ford. Timely service is important to us, and we're glad we could deliver that for you. We look forward to working with you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 30, 2024

All the people I worked with were friendly and professional. Service was done in a timely manner. More

by JSPERERA45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you found our team at Folsom Lake Ford to be friendly and professional, and that your service was completed in a timely manner. We appreciate your support and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 30, 2024

Great customer service and care for my vehicle. Appreciate always being able to wait for an oil change and tire rotation. More

by WOODSK8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re delighted to hear that you appreciate the customer service and care for your vehicle at Folsom Lake Ford. Our team is committed to making your experience comfortable, especially during routine maintenance like oil changes and tire rotations. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 30, 2024

Excellent & prompt service! !!!!!!!!!!! The mobile tech came to my work & was in & out in less that 45 minutes. More

by 73UHLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Tech updating my Sync that day
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We're thrilled to hear that you received excellent and prompt service from our mobile tech at Folsom Lake Ford. It's great to know that we could assist you quickly while you were at work. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 29, 2024

Luis Legarda always helps me and is a great person. Pat & JW in finance stepped up to help me and did a great job! More

by CHADSHELTON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I didn't work with any of these people. Only Luis, Pat and JW
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you, Chad, for your wonderful review! We're thrilled to hear that Luis, Pat, and JW provided you with great service at Folsom Lake Ford. We truly appreciate your kind words and hope to assist you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 29, 2024

Great service, great people. Fast, efficient and friendly, what more could you ask for. Thanks! More

by jdfgrandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte, Dan
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We at Folsom Lake Ford appreciate your positive feedback about our service and staff. We're glad to hear that you found us fast, efficient, and friendly. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 29, 2024

Lewis was helpful in getting my truck checked in and back out to me. It would be nice if the dealership gave the cars a quick wash before returning them to the customers. Other dealerships have done that as More

by MJGRADEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis the service writer
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your feedback! We're glad to hear that Lewis was helpful in getting your truck checked in and back to you. We appreciate your suggestion regarding the vehicle wash and will certainly take it into consideration for the future. We strive to provide the best experience at Folsom Lake Ford and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 29, 2024

I have always had good results with this dealership from initial purchase to my service needs More

by MICHAELAKARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigette Karen
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with Folsom Lake Ford! We are thrilled to hear that you've had good results from your initial purchase to your service needs. We appreciate your trust in us and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 29, 2024

As usual the service department was great. Dave Laughlin is great and makes the customer know they are being well taken care of. More

by LINDA.CARPENTER46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Laughlin
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that our service department, and Dave, provided you with great care. At Folsom Lake Ford, we strive to make every customer feel valued. We appreciate your kind words and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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