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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,498 Reviews

1,498 Reviews of Folsom Lake Ford - Service Center

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August 26, 2024

Brought our truck in for an oil change. James got it in and out quickly plus they topped off all the fluids and ran it through their car wash. More

by MD80KEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that James provided you with quick and efficient service during your oil change at Folsom Lake Ford. Our team always aims to go the extra mile, including topping off fluids and giving your truck a refreshing wash. We look forward to seeing you again for your next service! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 26, 2024

Amazing. Best Ford service in the region! Highly recommended if you are looking for honesty and transparency. More

by THEBILLBONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Folsom Lake Ford responded

Thank you so much for your amazing review! We truly appreciate your kind words about Folsom Lake Ford, and we're thrilled to hear that you found our service to be the best in the region. Honesty and transparency are values we hold dear, and we're glad to know that you felt that during your experience. We hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 25, 2024

I like how easy it is to get your oil changed. In the Quick Lube line, I was in and out in less than an hour ! Great Service ! More

by SJ4550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne, the shuttle driver is cool !
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Aug 27, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that you found our Quick Lube service at Folsom Lake Ford easy and efficient. Our team aims to provide great service, and I'm glad you were in and out in under an hour. I appreciate your support and look forward to seeing you again for your next oil change! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 25, 2024

The mobile service was so convenient! My tech was efficient and professional. Very happy with my experience. More

by ANGELA.BEUSAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My technician was great.
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Aug 27, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you found our mobile service convenient and that the technician provided you with an efficient and professional experience. Your satisfaction is important to me at Folsom Lake Ford. I look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 24, 2024

I presume my door problem was solved, but now I have a wind noise and strong wind volumne. Please call me so you can fix itl More

by HM0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Folsom Lake Ford responded

Thank you for your feedback. I understand that you are experiencing a wind noise issue and want to resolve it promptly. Please reach out to me at Folsom Lake Ford, and I will be happy to assist you in addressing this concern. Your satisfaction is important to me! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 24, 2024

I was greated when I arrived and it was a pleasant experience. The young man helping me did a great job. More

by SSINETOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm glad to hear you had a pleasant experience at Folsom Lake Ford. It's great to know that our team was able to assist you effectively. I appreciate your feedback and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 24, 2024

Honest, fast and friendly. Did the work plus extra. They also followed up with us. More

by DANWFRANKLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Dept.
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Aug 27, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm glad to hear you had a positive experience at Folsom Lake Ford. I strive to provide honest, fast, and friendly service, and it's great to know that our team went the extra mile for you. I appreciate your support and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 24, 2024

Everyone who help us was amazing. Especially with understanding our warranty and getting a good deal. More

by KIRAKGIBSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Sextin, Dave Laughlin
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Aug 27, 2024 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! I greatly appreciate your kind words about our team at Folsom Lake Ford. I'm thrilled to hear that you found our staff to be amazing and that they helped you understand your warranty while securing a great deal. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 24, 2024

James was super helpful and went out of his way to assist and provide customer service More

by jessicamwheelhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Folsom Lake Ford responded

Thank you for your amazing review! I'm thrilled to hear about your positive experience with us at Folsom Lake Ford. Our team, especially James, takes great pride in providing excellent customer service. I hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 23, 2024

Great service when you get the best advisor and always willing to help and goes above and beyond. More

by Lusine Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kay kwaque not sure if I spelled his name, correct
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Aug 27, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you received great service at Folsom Lake Ford and that your advisor went above and beyond to assist you. I truly appreciate your kind words and look forward to welcoming you back for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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