Folsom Lake Ford - Service Center

Very pleased with the service advisor as explain thoroughly the process and services performed. The in-home pick up of the vehicle and return was also excellent. thoroughly the process and services performed. The in-home pick up of the vehicle and return was also excellent. More

Great service experience. Easy to get the maintenance done on my car to keep it performing at its best. Greeted by name when I come in so feels like I’m a valued customer Easy to get the maintenance done on my car to keep it performing at its best. Greeted by name when I come in so feels like I’m a valued customer here More

Very nice folks, but I went in for a recall, after receiving notice that parts were available. 4 hours and 2 Uber rides later, they called to say they didn't have the parts. Could have saved me a lot receiving notice that parts were available. 4 hours and 2 Uber rides later, they called to say they didn't have the parts. Could have saved me a lot of time if they said that up front. Frustrating, because that was the ONLY reason I made the appointment. More

Good update information. Excellent pickup and delivery service. I have nothing left to say , so DON’T try to MAKE Me!!! Excellent pickup and delivery service. I have nothing left to say , so DON’T try to MAKE Me!!! More

Folsom Lake Ford is my favorite car dealer. Everyone is very friendly, very professional, and they always show us patience and explain the service my car will receive. They first explain if any Everyone is very friendly, very professional, and they always show us patience and explain the service my car will receive. They first explain if anything else needs repair. They have a large, comfortable waiting room and are fast. They definitely offer excellent customer service. Thank you Foldom Lake Ford. More

I was disappointed with the service. Staff were friendly but I came in for a particular reason and the parts were not there. Took time off work as a busy executive to make this appt happ Staff were friendly but I came in for a particular reason and the parts were not there. Took time off work as a busy executive to make this appt happen. Front desk scrolling photos of tattoos with back to me and didn’t know I was there. Not offered a wash for car and just left with a “we will call you”. More

Excellent service from Louis as always. Explains everything in detail. Pricing is always in line with what I expect Explains everything in detail. Pricing is always in line with what I expect More

Excellent service from James as I dropped in with no appointment for a oil change after a bad experience with another dealership in town. .James was very helpful and professional and provided the s appointment for a oil change after a bad experience with another dealership in town. .James was very helpful and professional and provided the service for me. I definitely will be back for service and if needed a new car More

Jaye is always courteous and very helpful as is everyone I have dealt with at the Folsom ford service department. I have dealt with at the Folsom ford service department. More

Good service department. Helpful hint… try under promise and over deliver. if you say my car should be ready at 2, but dont call me and I finally call you at 4 it makes me fe Helpful hint… try under promise and over deliver. if you say my car should be ready at 2, but dont call me and I finally call you at 4 it makes me feel like something is really wrong with my car. Don’t promise what you can’t deliver. More