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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,561 Reviews

1,561 Reviews of Folsom Lake Ford - Service Center

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May 23, 2025

James Willis went above and beyond by looking up my account, making phone calls, and explaining my options to ensure I made an informed decision about my service. More

by HOBSON.SHANNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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May 23, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that James provided such exceptional service by going above and beyond to assist you. At Folsom Lake Ford, we strive to ensure our customers are well-informed and satisfied. We appreciate you taking the time to share your experience and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 23, 2025

My service at Folsom Ford was outstanding. James Willis made it such a pleasurable and quick visit. Will never go anywhere else but Folsom Ford for service! Thanks so much. More

by Frank S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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May 23, 2025 -

Folsom Lake Ford responded

Thank you, Frank! We're thrilled to hear that your service experience at Folsom Lake Ford was outstanding and that James made your visit enjoyable and efficient. We truly appreciate your loyalty and can't wait to assist you again in the future. Thank you for choosing Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 23, 2025

I brought my 2022 Ford F150 in for a recall repair. I had to wait for it to be completed because I didn't have a way back to pick it up when it was done. The work was completed in less than two hours, More

by ALDRIDGE91270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Legarda
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May 23, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're glad to hear that your recall repair on your 2022 Ford F150 was completed quickly and efficiently at Folsom Lake Ford. It’s great to know that you didn’t have to wait long and that the service exceeded your expectations. We appreciate your feedback and hope to assist you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 23, 2025

They are fast and very helpful and made sure the wait was very comfortable and kept me informed during the hole wait time More

by ottobot65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Folsom Lake Ford to be fast and helpful. Keeping you informed and comfortable during your visit is our top priority. We appreciate your feedback and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 23, 2025

Worked with me to keep my car safe and the service affordable. Kept me updated on time requirements to finish.. More

by NANCY95628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that we were able to keep your car safe and make our services affordable for you. We appreciate your feedback on our communication as well; keeping you updated is important to us. We look forward to serving you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 23, 2025

Kwaku Gaisie, "K", in the service department always provides excellent communication and service. My F150 just had a major transmission rebuild and K did a great job explaining the issues and facilitat More

by CGreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Gaisie
Report | Print
May 24, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience with K in our service department at Folsom Lake Ford. It’s great to know he provided excellent communication and service during your F150's transmission rebuild. We appreciate your trust in us for your vehicle's needs and look forward to serving you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 23, 2025

Wonderful customer service. Made me feel like a valued customer. I would Definity come back More

by AJABLONSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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May 23, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We’re thrilled to hear that you felt valued during your visit to Folsom Lake Ford. We appreciate your feedback and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 23, 2025

Overall Folsom Lake for does a great job. My experience dealing with sales and service has been nothing short of excellence. Service writer Luis Legarda is a terrific asset to the dealersh More

by GDCD1292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Legarda 5 stars
Report | Print
May 23, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that your experience with Folsom Lake Ford has been excellent in both sales and service. It's great to know that Luis Legarda made a positive impact during your visit. We appreciate your kind words and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 23, 2025

My sales guy did a good job and helping me with all my concerns and got me answers to all my questions More

by RIDE4EVER3F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I am thrilled to hear that our sales team provided you with the assistance you needed at Folsom Lake Ford. It's great to know that all your concerns were addressed and your questions answered. We look forward to seeing you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 20, 2025

Folsom lake ford service is great. My service rep K is always helpful and very friendly. More

by juanp001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Gaisle
Report | Print
May 20, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review, Juan! I am thrilled to hear that you had a great experience with our service team at Folsom Lake Ford, and we appreciate your kind words about K. Our team is dedicated to providing excellent service, and we look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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