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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,513 Reviews

1,513 Reviews of Folsom Lake Ford - Service Center

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April 24, 2025

The service and the service tech that I worked with was very nice, informative, courteous. More

by DESERTDAWG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear you had a positive experience with our service team at Folsom Lake Ford. Our technicians strive to provide informative and courteous service, and it's great to know that it made an impression on you. We appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 22, 2025

Folsom Lake ford service and Quick lane service are the best! Its the only place I bring my car! More

by HOPHEAD88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim V
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Apr 23, 2025 -

Folsom Lake Ford responded

Thank you for the great feedback! We’re so happy to hear that Folsom Lake Ford Service and Quick Lane have earned your trust. We look forward to continuing to serve you and your car for all your future needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 21, 2025

James was outstanding. His attention to detail and keep me up to date was best in class. More

by WYATTSTANFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Folsom Lake Ford responded

Thank you, Wyatt, for your wonderful feedback! We truly appreciate your kind words about James and his outstanding service. At Folsom Lake Ford, we strive to provide the best experience possible, and it's great to hear that we succeeded. We look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 21, 2025

A terrific service experience. The drop off was quick and painless. The recall notice I received was explained. Service was performed quickly and now my Mav looks great after a f More

by KWFOLSOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a terrific service experience with us at Folsom Lake Ford. It's great to know that the drop-off was smooth and that your recall notice was clearly explained. We're glad your Maverick looks fantastic after the service and wash. We appreciate your kind words and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 21, 2025

A terrific service experience. The drop off was quick and painless. The recall notice I received was explained. Service was performed quickly and now my Mav looks great after a f More

by KWFOLSOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a terrific service experience with us at Folsom Lake Ford. It's great to know that the drop-off was smooth and that your recall notice was clearly explained. We're glad your Maverick looks fantastic after the service and wash. We appreciate your kind words and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 20, 2025

Everyone here at this dealership is very friendly and helpful. I have no complaints about personnel. Product quality is a very different story. More

by BEKAHTUFTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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Apr 20, 2025 -

Folsom Lake Ford responded

Thank you for your outstanding feedback. We appreciate your kind words about our friendly and helpful team at Folsom Lake Ford. Your insights regarding product quality are valuable to us, and we encourage you to reach out directly so we can address any specific concerns you may have. We hope to have the opportunity to assist you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 19, 2025

The service when getting checked in was awesome. I need to go and he can’t remember name. Was super helpful. More

by DAVEHANSEN593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The Service guy is not listed. He was great.
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Apr 19, 2025 -

Folsom Lake Ford responded

Thank you for your feedback, Dave! It's great to hear that you had an awesome check-in experience at Folsom Lake Ford and that our team was super helpful. We look forward to welcoming you back again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 19, 2025

Getting my car checked in and answering all my questions from light bulb to ordering new tires was very well managed. An explanation of the final details and payment thorough. Thanks for all you do. More

by SSMITH9998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2025 -

Folsom Lake Ford responded

Thank you for taking the time to write this review! I'm glad that your experience at Folsom Lake Ford was well managed and that all your questions were answered thoroughly. It's our pleasure to assist you, whether it's about light bulbs or ordering new tires. We appreciate your feedback and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Apr 19, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that your experience at Folsom Lake Ford was well-managed and that all your questions were answered thoroughly. It's our pleasure to assist you, whether it's about light bulbs or ordering new tires. We appreciate your kind words and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 19, 2025

Luis checked me in quickly and took down all the problems I was having with my 2022 F150. The service department fixed the problems it could find a cause for but wasn't able to fix some of the problems. Over More

by ALDRIDGE91270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Apr 19, 2025 -

Folsom Lake Ford responded

Thank you for your review! I'm glad to hear that our service department was able to address some of the issues with your 2022 Ford F150. I appreciate your understanding regarding the challenges we faced with the other problems. Your feedback is valuable to us, and we hope to assist you again at Folsom Lake Ford in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 19, 2025

“K” is an amazing advisor. Always greets us, knows our name, and knows why we’re there. He is very honest to explain what is and is not under warranty etc. he’s the reason More

by Xtboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K kwugazi. ( can’t spell).
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Apr 20, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I truly appreciate your kind words about K and am thrilled to hear that his exceptional service has made such a positive impact on your experience at Folsom Lake Ford. It's fantastic to know that you chose to travel that distance to see us. We look forward to continuing to serve you and helping you with any of your automotive needs in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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