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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,500 Reviews

1,500 Reviews of Folsom Lake Ford - Service Center

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August 05, 2024

Professional and I felt valued and my vehicle was treated as a one of a kind More

by DILLY.HELOGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
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Aug 07, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you felt valued and that your vehicle was treated as one of a kind at Folsom Lake Ford. We strive to provide exceptional service to all our customers. We hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 04, 2024

Always have been good and reliable, thanks to James Willis who has always be very helpful! More

by AGUILARVIDAL10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Aug 06, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you find Folsom Lake Ford to be good and reliable. It's great to know that James has been helpful in your experience. I truly appreciate your support and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 04, 2024

The service department at Folsom Lake Ford took very good care of me. They were proactive about finding another safety issue that I didn’t even know about. They did a great job. More

by SLNYSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that our service department at Folsom Lake Ford took great care of you and was able to identify a safety issue. Your safety is our top priority, and I'm glad you had a positive experience. I appreciate your feedback and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 04, 2024

The dealership is convenient and scheduling is very easy. The service representative was very helpful. More

by finnbs
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm glad to hear that you found Folsom Lake Ford convenient and that scheduling was easy for you. It's great to know our service representative was helpful. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 03, 2024

Jay did a great job keeping welcoming me and keeping me updated. The service center was very busy and even with that the service was excellent More

by bhappier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay
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Aug 06, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that Jay provided you with excellent service during your visit to Folsom Lake Ford, even amidst the busy atmosphere. I pride ourselves on keeping our customers informed and comfortable! I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 03, 2024

Easy to work with and a great location. Service Advisor James was great at discussing options for service. Waiting area was well stocked with complimentary treats for customers while waitin More

by RMATSUFUJI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Report | Print
Aug 06, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you found it easy to work with us and that James provided great service while discussing your options. I'm also glad you enjoyed our waiting area amenities at Folsom Lake Ford. I look forward to seeing you again for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 03, 2024

Brought the truck in for specific maintenance issue. Charged $1,000 and problem not fixed. More

by caclaimsinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never actually spoke with any mechanics
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Aug 06, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience. I understand your frustration regarding the maintenance issue with your truck and the expenses incurred. It's essential to us that our customers are satisfied with our service. Please reach out to me directly so we can address this matter and work toward a resolution. We appreciate your feedback and look forward to assisting you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 03, 2024

Folsom Lake Ford service takes great care of all of my service needs. They resolved my problems and were very professional. Thank you More

by CAMINODARRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Zerkovich
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Aug 06, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that our service team at Folsom Lake Ford was able to take care of all your service needs in a professional manner. I appreciate your support and look forward to helping you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 03, 2024

Nick sexton was great. He listened to my concerns and made sure that I knew what I needed to do in the future regarding the issue. More

by LINDA.CARPENTER46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton.
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Aug 06, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that Nick provided you with excellent service and addressed your concerns. At Folsom Lake Ford, I strive to ensure our customers feel informed and supported. I appreciate your trust and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 03, 2024

They were responsive and completed the work in the time frame promised. They did a great job. More

by GGCHAMBERLAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dan
Report | Print
Aug 06, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I am thrilled to hear that you found our service at Folsom Lake Ford responsive and timely. I strive to provide great workmanship and appreciate your positive feedback. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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