Folsom Lake Ford - Service Center

Jim worked with me to get the job done around my schedule, and completed the work when promised. schedule, and completed the work when promised. More

James was wonderful and very helpful. I came in twice once to get my oil changed and based on the mechanic's finding. Set up an appointment to get new tires and the back brakes replaced. I came in twice once to get my oil changed and based on the mechanic's finding. Set up an appointment to get new tires and the back brakes replaced. More

Friendly, fast, efficient, and helpful. Everyone in the service department is pleasant, knowledgeable and happy to explain what to expect. Everyone in the service department is pleasant, knowledgeable and happy to explain what to expect. More

They are always on time and they do the service quickly, I'm surprised they didn't say anything to me about the tires on the truck because they only noted that on the paperwork. I think from now on they nee I'm surprised they didn't say anything to me about the tires on the truck because they only noted that on the paperwork. I think from now on they need to go through the notes on the paperwork that they gave to me and explain to me issues with the truck instead of just writing them on the paperwork and not say anything about it. They should make that part of the process... More

James Willis was very attentive and polite. He explained everything to me clearly. He was a great example of outstanding customer service which I have always received here at Folsom Lake Ford. He explained everything to me clearly. He was a great example of outstanding customer service which I have always received here at Folsom Lake Ford. More

Excellent service provided by Luis, my customer service representative and the team at Folsom Lake Ford representative and the team at Folsom Lake Ford More

Everyone at the dealership is friendly, fast, efficient, and helpful. Everyone in the service department is pleasant, and knowledgeable. and helpful. Everyone in the service department is pleasant, and knowledgeable. More

We have had to take our Mustang in several times for various issues and have always had a great experience, Bridget (Service Tech) is always wonderful and keeps us informed with status. The shuttle has various issues and have always had a great experience, Bridget (Service Tech) is always wonderful and keeps us informed with status. The shuttle has always been super helpful when the car is going to take longer. We will continue to use Ford service dept as long as we have a Ford! Could not been any happier with the service!! More

My service coordinator did a thorough job of explaining the terms of my service agreement and what would be performed at this appointment. the terms of my service agreement and what would be performed at this appointment. More

James from the QuickLane Service counter never fails to make sure I leave happy and with full understanding of the work performed. As someone who has worked customer service jobs in the past I have no idea make sure I leave happy and with full understanding of the work performed. As someone who has worked customer service jobs in the past I have no idea how he manages to be so cheerful and radiate such positivity. It’s truly outstanding. I had asked him a follow up question after dropping my truck off for service and when he looked into my truck/account he discovered I had a maintenance plan I had forgotten about and made sure to utilize my plan rather than allow me to pay out of pocket. He’s the man, the myth, the legend. James’ attitude is one of reasons I elect to visit Folsom Lake Ford over the other Ford Dealerships in my area. More