Folsom Lake Ford - Service Center

Great service rep. Explained things very well. Had it ready as promised (in the early afternoon) Explained things very well. Had it ready as promised (in the early afternoon) More

I will never buy a Ford again. Needing to have the same major part replaced in just a few years is ridiculous and for the dealership to take so little responsibility is unforgiveab Needing to have the same major part replaced in just a few years is ridiculous and for the dealership to take so little responsibility is unforgiveable in my book. Every Ford Escape owner I have spoken to has had issues with either the lower engine block or the transmission. El Dorado County stopped buying Ford Escapes for this reason and switched to buying a Chevy vehicle. The fact that Ford has done nothing to correct the issue, but keeps selling the same defective vehicles, speaks volumes regarding what they care about. More

The service department is always polite, courteous and a pleasure to interact with. They always try to address questions or concerns. pleasure to interact with. They always try to address questions or concerns. More

The service advisors are the best , very helpful and very kind , will always be going to Folsom lake ford for service kind , will always be going to Folsom lake ford for service More

James took care of my car, he is very nice and professional. I have never had the same experience so far in this dealership. It was a very pleasant experience. Thank you James! professional. I have never had the same experience so far in this dealership. It was a very pleasant experience. Thank you James! More

James did a great job in advising the status of my vehicle while being serviced. vehicle while being serviced. More

Dealership is great, service was great, but oil change, tire rotation, and minor recall calibration took 2 1/2 hours, even though i was on time with my appointment, and, the location is isolated by bad roa tire rotation, and minor recall calibration took 2 1/2 hours, even though i was on time with my appointment, and, the location is isolated by bad roads and traffic. I overheard that they were impacted because of extreme booking of appointments. More

James from the QuickLane Service counter never fails to make sure I leave happy and with full understanding of the work performed. As someone who has worked customer service jobs in the past I have no idea make sure I leave happy and with full understanding of the work performed. As someone who has worked customer service jobs in the past I have no idea how he manages to be so cheerful and radiate such positivity. It’s truly outstanding. I had asked him a follow up question after dropping my truck off for service and when he looked into my truck/account he discovered I had a maintenance plan I had forgotten about and made sure to utilize my plan rather than allow me to pay out of pocket. He’s the man, the myth, the legend. James’ attitude is one of reasons I elect to visit Folsom Lake Ford over the other Ford Dealerships in my area. More

great service and the time was very quick, great explanation for what my truck needed. kept me informed, very happy with the service explanation for what my truck needed. kept me informed, very happy with the service More

James was courteous and helpful in repairing the needed parts when my “check engine light” came on my Ford Edge. parts when my “check engine light” came on my Ford Edge. More