Folsom Lake Ford - Service Center

The person who helped me (Nick) got me out of there faster than anticipated, took care of several issues at once, and was friendly and professional. Great service! faster than anticipated, took care of several issues at once, and was friendly and professional. Great service! More

Overall, very good, BUT the check-in person was alone and had several walk-ins and also those with appointments. Jim was hustling as best he could, but what a shame -- I've been a Folsom Lake customer for y had several walk-ins and also those with appointments. Jim was hustling as best he could, but what a shame -- I've been a Folsom Lake customer for years and years and have never seen service check-in with only one rep to assist customers. My car was recently washed at a car wash, and UNFORTUNATELY when I picked up my car the "window wash" treatment was someone utilizing the windshield wiper ("puppy dogs") to "clean" the wind shield, which left the windshield dirt-smeared and with several water drips down the windshield -- there goes my recent cost of a $50 car wash! I'm expecting that all will be better at my next service with Folsom Lake Ford. More

Excellent service. However overbooking for time slots causing long waits. Or perhaps low on personnel to move cars out However overbooking for time slots causing long waits. Or perhaps low on personnel to move cars out More

James was exceptional at explaining everything and taking the time to find coupons to save me money. Free car wash saved me time and expense as well. My only issue is that website would not allow me to c the time to find coupons to save me money. Free car wash saved me time and expense as well. My only issue is that website would not allow me to change the initially suggested appointment date to a different date. When date was changed from initially displayed date no available times were shown and no back button was displayed so I was forced to start over (IPhone 12 Safari). More

Great person attention from my service representative. He kept me informed of the status my vehicle. He kept me informed of the status my vehicle. More

Made an appt online and arrived shortly before scheduled time for oil change service. Unfortunately only one staff member was available to check everyone in. Understandably he was frustrated and advised tho time for oil change service. Unfortunately only one staff member was available to check everyone in. Understandably he was frustrated and advised those of us in line waiting to check in to "just stand by your car and hopefully it'll summon someone to help you". After waiting by my vehicle for a bit, thankfully Service Advisor Luis came to the rescue. He listened to the issues being caused for myself and other customers by the frustrated gentleman. He apologized profusely and was able to correct an issue within the system for a previous service I had, as well as get me checked in for my appt. Unfortunately my car was not washed as promised after it's service and had smudges all over from the service (hard to hide being it's a darker vehicle). More

pulled up before our appt, they were busy so went in and chat with Bridget and she took our recall info and other work needing done and we knew our vehicle was in good hands. chat with Bridget and she took our recall info and other work needing done and we knew our vehicle was in good hands. More

Bridget was amazing! !! My whole experience had me leaving extremely happy! And happy I didn’t have to come back for the work or have to get a rental car lol !! My whole experience had me leaving extremely happy! And happy I didn’t have to come back for the work or have to get a rental car lol More

Folsom Lake Ford helped me effecfiley and affectilying! Not only did I need a routine check up for my vehicle but I was able to talk to an associate Leagette "Jaye" Ford did an amazing job taking care of m Not only did I need a routine check up for my vehicle but I was able to talk to an associate Leagette "Jaye" Ford did an amazing job taking care of me and my issue as it was able to be resolved quickly and efficiently without any hard time! More

James Willis is the man! He alsways takes very good care of me, keeps me informed on what needs to be done, and he always a pleasure to work with! He alsways takes very good care of me, keeps me informed on what needs to be done, and he always a pleasure to work with! More