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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,490 Reviews

1,490 Reviews of Folsom Lake Ford - Service Center

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July 16, 2024

My advisor was fantastic and kept me informed through out the process. Work quality was great as well. More

by mike.silva84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Jul 17, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for the fantastic review, Mike! I'm thrilled to hear that your advisor kept you informed throughout the process and that you were happy with the work quality. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 16, 2024

My interaction with Tommy was great. My thoughts on Ford product not so great. This is the second time I've had issues with the entertainment center. Having spent $2000 in repairs on More

by PCOOPER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Nares
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Jul 18, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience. We appreciate the kind words about Tommy. We understand your concerns about the Ford product and the ongoing issues with the entertainment center. Please feel free to reach out to us at Folsom Lake Ford to discuss this further. We value your feedback and strive to meet your expectations. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 16, 2024

You all did a great job. My truck is running great! Shes as good as new! Thanks More

by joevember22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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Jul 17, 2024 -

Folsom Lake Ford responded

Thank you for the positive feedback! I'm thrilled to hear that your truck is running smoothly now. I appreciate your support and look forward to assisting you with any future needs at Folsom Lake Ford. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 16, 2024

Excellent service. Appreciate using a dealership that has the complete service history on my vehicle. More

by SIMON7839
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford for your vehicle needs! I'm thrilled to hear that you had an excellent experience with us and that you appreciate our complete service history records. I look forward to assisting you again in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 16, 2024

Very courteous, accommodating in addition the service writer made sure I had transportation to and from dealership More

by RUPPERT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Folsom Lake Ford responded

Thank you for the positive feedback on your recent visit to Folsom Lake Ford. I am thrilled to hear about the courteous and accommodating service you experienced, along with the assistance with transportation. I look forward to welcoming you back in the future for more excellent service! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 16, 2024

Great service. Best experience so far. I’d like to give my compliments to Jim Veilleux who could not be more helpful and efficient. More

by JUAN.DELAZAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Folsom Lake Ford responded

Thank you for your 5-star review! I am thrilled to hear about your great experience at Folsom Lake Ford. Jim will be delighted to receive your compliments. I appreciate your feedback and look forward to assisting you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 16, 2024

The service writer, and staff I encountered during my visit were great. They were friendly and professional. However, the two girls working the cashier desk were the opposite. Barely had time to look up More

by BOB_CYN2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

Folsom Lake Ford responded

Thank you, Bob, for sharing your feedback on your recent visit to Folsom Lake Ford. We appreciate your kind words about the service writer and staff. I'm disappointed to hear about your less-than-satisfactory experience with the cashier desk staff. Rest assured that we will address this internally to ensure a consistent level of professionalism and customer service. We value your business and hope to provide you with a better experience in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 16, 2024

As usual the work was done right and the completion time was acceptable. I’m happy. More

by RYDFREE53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigette Frye
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Jul 17, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford! I appreciate your positive feedback about the quality of our work and our timely service. I'm thrilled to hear that you're happy with your experience. Feel free to visit us again in the future or share your experience with others. Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 15, 2024

Service seems to be good . Until Brigitte Karen became my service advisor, that role was delegated to whomever showed up which was not good. It would be helpful to me the consu More

by DANP1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Karen 5 stars
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Jul 17, 2024 -

Folsom Lake Ford responded

Thank you for sharing your feedback, Dan. We appreciate your insight into your experience at Folsom Lake Ford. We understand the importance of consistency in service advisors and will take your suggestion regarding the check sheet under consideration to better serve you in the future. Your input is valuable to us, and we are always here to assist you. Thank you for choosing Folsom Lake Ford. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 12, 2024

Luis and the whole maintenance team did an exceptional job and in a timely fashion More

by RICHARDEWINGJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Jul 17, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford, for your 5-star review, and for recognizing Luis and our maintenance team's exceptional and timely work!We appreciate your feedback and look forward to assisting you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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