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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,577 Reviews

1,577 Reviews of Folsom Lake Ford - Service Center

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August 13, 2024

Every time I go in to have my car serviced, the service is always been great. Bridget is very personable and an outstanding representative for Folsom Lake Ford. More

by 2COUNTRYHIKERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget, Service
Aug 14, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you've consistently had a great service experience at Folsom Lake Ford. It's fantastic to know that Bridget has made such a positive impression as our representative. We truly appreciate your feedback and look forward to seeing you again for your next service! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 13, 2024

Always great service from Folsom Lake Ford Fleet Services. Dan McGuire and staff are very helpful and knowledgeable More

by ckmayer1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We truly appreciate your feedback about our Fleet Services and are thrilled to hear that Dan and the team provided you with helpful and knowledgeable service. We look forward to assisting you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 12, 2024

As usual, I had a very good experience at FLF. My service manager, Luis Lagarda, provided me with exceptional service, as he always does. Of the many service managers I've dealt with over the year More

by JPATMCC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Lagarda
Aug 13, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I truly appreciate your kind words about Luis and the exceptional service you receive at Folsom Lake Ford. It's great to hear that he continues to provide you with the best experience. I look forward to welcoming you back next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 09, 2024

I worked with a great service employee who went above and beyond in helping me More

by gzeichner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with our service team at Folsom Lake Ford. Our employees are dedicated to going above and beyond for our customers, and it's always rewarding to know when their efforts make a difference. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 09, 2024

I brought my truck in for an oil change without an appointment and was out in about two hours. I didn't have to wait all day to get my truck back. More

by ALDRIDGE91270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Aug 12, 2024 -

Folsom Lake Ford responded

Thank you for your feedback! I'm glad to hear that you were able to get your truck in for an oil change at Folsom Lake Ford without a long wait. I strive to provide efficient service, and it's great to know we met your expectations. I appreciate your business and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 08, 2024

They were very quick and on top of everything very good experience over all will come back More

by rachel.dillon22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a quick and positive experience at Folsom Lake Ford. We look forward to welcoming you back for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 08, 2024

James was great. He is very knowledgeable & easy to work with. He explained everything very well and seems to have my interest at heart. The work was done more quickl More

by PJTRIF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Aug 09, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that James provided you with such a positive experience at Folsom Lake Ford. It's great to know that he was knowledgeable, attentive, and ensured the work was completed quickly. We appreciate your kind words and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 08, 2024

Jim was very professional and great to work with. Went the extra mile to make sure any needs for my vehicle were taken care of and met. More

by DKEPOLA84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We truly appreciate your kind words about our team and are thrilled to hear that our efforts made a positive impact on your experience. At Folsom Lake Ford, we strive to go the extra mile for our customers. We look forward to welcoming you back for any future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 08, 2024

Very satisfied with the service and service person. Will be back again for more service. More

by CATJOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Karen Frye, Service Department
Aug 09, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you were very satisfied with the service at Folsom Lake Ford. Your positive feedback means a lot to us, and we look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 08, 2024

Service staff met me in a timely manner. Usually I wait more than 15 minutes with my car, before I am approached by staff. She met me within 5 minutes and with kindness. She was professional More

by HACKETTSEAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Brigitte
Aug 09, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us. I'm glad to hear that our service staff met you quickly and provided a friendly and professional interaction at Folsom Lake Ford. We appreciate your feedback regarding the payment department, as it helps us identify areas for improvement. If you have further thoughts or suggestions, please feel free to contact us. We look forward to serving you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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