Folsom Lake Ford - Service Center

Service seems to be good . Until Brigitte Karen became my service advisor, that role was delegated to whomever showed up which was not good. It would be helpful to me the consu Until Brigitte Karen became my service advisor, that role was delegated to whomever showed up which was not good. It would be helpful to me the consumer for a check sheet to be attached to the payment receipt that shows how different items have been inspected and there status. Many care service departments do this. More

Ford is my go to company for vehicles. Thank you Folsom lake ford. I went in to drop off my truck a night before my scheduled appointment. Was greeted by an employee from the quick lane Thank you Folsom lake ford. I went in to drop off my truck a night before my scheduled appointment. Was greeted by an employee from the quick lane oil shop side of the service department. Was handled quickly and was able to drop off and go super fast. The scheduled work was completed the next day and I received a call to inform my truck was ready. I would highly recommend the oil change department for any and all needs. More

Had a problem with check engine. Went to dealer ASAP but didn't have appointment. Told to make appointment. 7 days later showed up @ 0718 with appointment. Waited ALL DAY with no cal Went to dealer ASAP but didn't have appointment. Told to make appointment. 7 days later showed up @ 0718 with appointment. Waited ALL DAY with no call or info. Car “ready” at 1700 (too late for shuttle). Problem diagnosed as “too hot” because of winch cover. Suspect winch & cover installed over a week AFTER problem surfaced. xxx? This is the second unexplained gremlin in the vehicle’s electronic warning system. Again xxx? Pardon my French adverbs… More

Always efficient and timely with check in process. Explains what is or has been done thoroughly. Explains what is or has been done thoroughly. More

Luis and the whole maintenance team did an exceptional job and in a timely fashion job and in a timely fashion More

As always they are timely, courteous and very accommodating. The truck is always cleaned and washed before it returned. accommodating. The truck is always cleaned and washed before it returned. More

Folsom lake ford offered immediate service options; was able to complete the service ahead of schedule able to complete the service ahead of schedule More

My service advisor was very personable. He explained the process, called me with the diagnosis and estimate. He also advised me of a couple of other issues that should be addressed as wel He explained the process, called me with the diagnosis and estimate. He also advised me of a couple of other issues that should be addressed as well as the potential cost. My car was finished on time and within the estimate. He was also able to have the other issues fixed at no additional expense. More

Nick always does a great job helping us! I will give referrals as Folsom Lake Ford is the best! I will give referrals as Folsom Lake Ford is the best! More

I really appreciate it. You guys did a wonderful job and thank you so much! Have a wonderful day! You guys did a wonderful job and thank you so much! Have a wonderful day! More