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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,590 Reviews

1,590 Reviews of Folsom Lake Ford - Service Center

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July 12, 2024

Had a problem with check engine. Went to dealer ASAP but didn't have appointment. Told to make appointment. 7 days later showed up @ 0718 with appointment. Waited ALL DAY with no cal More

by JWBERGIE
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Lagada
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Jul 16, 2024 -

Folsom Lake Ford responded

Thank you for sharing your feedback with us. We appreciate you bringing this to our attention. We understand the frustration you experienced regarding the check engine issue, the diagnosis, and the timing of the repair. Please feel free to contact me directly so we can address your concerns and assist you further. We value your input and will work to ensure a smoother experience in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 12, 2024

Always efficient and timely with check in process. Explains what is or has been done thoroughly. More

by cactapper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and sharing your positive experience with us! We're delighted to hear that our team provided efficient service and thorough explanations. We appreciate your kind words and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 12, 2024

Luis and the whole maintenance team did an exceptional job and in a timely fashion More

by RICHARDEWINGJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Jul 17, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford, for your 5-star review, and for recognizing Luis and our maintenance team's exceptional and timely work!We appreciate your feedback and look forward to assisting you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 11, 2024

As always they are timely, courteous and very accommodating. The truck is always cleaned and washed before it returned. More

by POOREMIKE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2024 -

Folsom Lake Ford responded

Thank you for the kind words and 5-star review! I appreciate you choosing Folsom Lake Ford for your truck service. I'm delighted to hear that you had a positive experience with our team. I look forward to your next visit and appreciate you sharing your experience with others. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 11, 2024

Folsom lake ford offered immediate service options; was able to complete the service ahead of schedule More

by ESEGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford for your service needs. I am delighted to hear that we could provide you with immediate service options and complete everything ahead of schedule. I appreciate your positive feedback and look forward to assisting you again in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 10, 2024

I have always had an excellent experience and service at Folsom Ford Fleet Service Thanks More

by BARRAZAWELDING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Jul 15, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford! We appreciate your positive feedback and are thrilled to hear about your excellent experiences with our team. We look forward to assisting you again in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 10, 2024

I really appreciate it. You guys did a wonderful job and thank you so much! Have a wonderful day! More

by TRANGDANG823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2024 -

Folsom Lake Ford responded

Thank you for the positive feedback! We are thrilled to hear that you had a wonderful experience at Folsom Lake Ford. We appreciate your kind words and hope to see you again soon. Have a fantastic day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 10, 2024

My service advisor was very personable. He explained the process, called me with the diagnosis and estimate. He also advised me of a couple of other issues that should be addressed as wel More

by johnmquigley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legara
Report | Print
Jul 15, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford, John! We are delighted to hear about your positive experience with us. It's great to know that Luis provided excellent communication and ensured your car was ready on time. We appreciate your kind words and look forward to assisting you again. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 10, 2024

Nick always does a great job helping us! I will give referrals as Folsom Lake Ford is the best! More

by THERESAEMERSON
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Sexton
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Jul 15, 2024 -

Folsom Lake Ford responded

Thank you, Theresa! We're thrilled to hear about your positive experience with Nick at Folsom Lake Ford. We appreciate your kind words and are glad you're happy with the service provided. We look forward to assisting you again in the future and thank you for recommending us! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 10, 2024

The time spent going over my needs to repair my car was very good. The car was finished in the time reported and all went well. More

by SFGIANTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2024 -

Folsom Lake Ford responded

Thank you for the 5-star review! We're thrilled to hear that your service experience at Folsom Lake Ford was exceptional. Our team is dedicated to providing timely and efficient repairs tailored to your needs. We look forward to assisting you again in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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