Folsom Lake Ford - Service Center

Nick was great he got me a rental and got me a new transmtition thanks for all your hard work Nik.... transmtition thanks for all your hard work Nik.... More

I was treated with courtesy and respect by everyone I interacted with. My car was in for repair and the tech explained what diagnostic tests would be performed and if they were covered by warranty. It interacted with. My car was in for repair and the tech explained what diagnostic tests would be performed and if they were covered by warranty. It took their team less than two hours to identify the issue and the repairs needed and then just another hour and a half to fix it. I bought my Escape here in 2020 and it was the best car buying experience I’ve ever had - now I can say their service is equally as impressive! More

Everyone was friendly and helpful. I believe that we received a good deal. I would recommend them to my friends. I believe that we received a good deal. I would recommend them to my friends. More

It went very well. I’ll be back. The waiting areas could be more polished. I’ll be back. The waiting areas could be more polished. More

Fast, effective service from Jim Z and team, as always. I do wish ERAC still had a desk there. I do wish ERAC still had a desk there. More

We love Chuck Higgins. We have been with him for 25 years he’s the best We have been with him for 25 years he’s the best More

Jim was amazing as the service technician. Not only was he friendly but her went above and beyond what his job duties entailed to make sure any issues that I had with the vehicle were resolved Not only was he friendly but her went above and beyond what his job duties entailed to make sure any issues that I had with the vehicle were resolved and resolved quickly. This went above and beyond due to the fact that all I went in for were recalls on the vehicle. To him it did not matter, he searched into my braking issue and went outside his duties to get it fixed. Jim the service mechanic deserves all the praise he can be afforded. Job well done. More

Folsom Lake Ford has the best service I have ever experienced. Jim Z in Service and James in the fast lane are phenomenal! experienced. Jim Z in Service and James in the fast lane are phenomenal! More

Folsom Ford provided timely, competent and friendly service for my Mustang Mach E. I was impressed with the service adviser who worked with me on the intake of my car all the way through to delivering service for my Mustang Mach E. I was impressed with the service adviser who worked with me on the intake of my car all the way through to delivering it back to me. Good job! More

Service department tried very hard to fix my new truck but after numerous attempts was unable to fix it as of yet. I appreciate there help and hopefully we can come to a resolution. but after numerous attempts was unable to fix it as of yet. I appreciate there help and hopefully we can come to a resolution. More