Folsom Lake Ford - Service Center

Service was great. Jay Ford was excellent, and I got it back in a timely manner. Jay Ford was excellent, and I got it back in a timely manner. More

It was an awesome experience. James went above and beyond to help me out. I had an Excellent customer service experience! James went above and beyond to help me out. I had an Excellent customer service experience! More

Always great customer service, happy staff, upfront and always get me taken care of anytime I need anything, highly recommend always get me taken care of anytime I need anything, highly recommend More

The service person who helped me was great . He was the same person that helped me before. I was unfair rating him last time cause I was more frustrated with multiple recalls and time I was spen He was the same person that helped me before. I was unfair rating him last time cause I was more frustrated with multiple recalls and time I was spending there. He was great last time as well and I appreciate it More

Luis always provides world class experience! Thank you Luis for the fast and efficient service! Thank you Luis for the fast and efficient service! More

James Willis is amazing. He had a flood of people walk in all at once, he remained positive, polite, and courteous to every single person. He always has a smile on his face a He had a flood of people walk in all at once, he remained positive, polite, and courteous to every single person. He always has a smile on his face and always goes above and beyond. The shuttle got backed up as they were down a driver so my son and I could not go to breakfast as planned. While we were waiting for an oil change, James made sure to offer snacks and drinks to keep us comfortable during the wait. He even offered my son his breakfast sandwich. Like I said he goes above and beyond, and this is EVERY time I have come in to Ford. Thank you James for being so amazing. Your kindness and generosity do not go unnoticed. James is the reason I gave 5 stars, some other people who work there could use a little training in customer service etiquette and a simple smile on their face. More

Exceptional and truly pleasant experience. Jim Z and Jason Fuhs are top class guys, they made every effort to accomplish what they said that they'll do. Kudos to both and the entire service Jim Z and Jason Fuhs are top class guys, they made every effort to accomplish what they said that they'll do. Kudos to both and the entire service department for the great work. Very happy with the entire process. More

Requiring someone to write fifteen words on a survey is a great way to get dumb feedback a great way to get dumb feedback More

Great customer service. The service weighted is really good and got me serviced quickly with care The service weighted is really good and got me serviced quickly with care More

Friendly, fast, accurate and complete service. Thank you very much Jim Z and your team! Thank you very much Jim Z and your team! More