Folsom Lake Ford - Service Center

We have a 2022 Ford Explorer and make our service appointments with Luis Legarda. He is very professional and friendly. We are now pleased with the service we are receiving, which wasn't our past e appointments with Luis Legarda. He is very professional and friendly. We are now pleased with the service we are receiving, which wasn't our past experience at Folsom Ford. More

Great service great people, followed through on what they said they will do. Will return said they will do. Will return More

My F150 was taken to this dealer because the previous service indicated that the brake pads might need replacing. I also received several emails from Quck Lane urging me to have the brake pads changed. service indicated that the brake pads might need replacing. I also received several emails from Quck Lane urging me to have the brake pads changed. I made an appointment for this service after waiting on hold for at least five minutes. When I brought in the truck, the service advisor stated that my extended warranty would not cover this service because my pads were a 4 and my ford warranty would only cover them if they were at 3. The service advisor said they would recheck them. He said they would wash the truck in any case. Five hours later I received a call that the pads were still at 4 so they would not replace the pads under warranty. Apparently, Ford is willing to replace the pads as long as I'm paying for it even though Quick Lane keeps flooding my email with pleas for me to have the pads changed. More

I appreciate the friendly knowledgeable service! It's always a pleasure getting my truck serviced @ Folsom Lake Ford! It's always a pleasure getting my truck serviced @ Folsom Lake Ford! More

James Willis is awesome! He is a great team player at Folsom Lake Ford. I will continue to have my vehicle serviced there. He is a great team player at Folsom Lake Ford. I will continue to have my vehicle serviced there. More

Everyone was Friendly, and professional It was a recall so I hope everything is fixed properly. so I hope everything is fixed properly. More

In and out in under 90 minutes. Work done as expected and with attention to detail. thanks Work done as expected and with attention to detail. thanks More

Everyone was so nice and my vehicle was done earlier than expected- I took the shuttle and the driver was so sweet and professional! expected- I took the shuttle and the driver was so sweet and professional! More

I’ve been coming to Folsom Lake Ford for new cars and service for the past 25 years. The buying experience and customer service is outstanding in every regard. Thank you and keep up the great work! service for the past 25 years. The buying experience and customer service is outstanding in every regard. Thank you and keep up the great work! More

Great service overall. Truly amazing service by nick sexton at folsom lake ford service dept Truly amazing service by nick sexton at folsom lake ford service dept More