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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,490 Reviews

1,490 Reviews of Folsom Lake Ford - Service Center

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March 21, 2025

Best service department in the area! I highly recommend them for all of your service needs! More

by GoSacKingsGo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Folsom Lake Ford responded

Thank you for your fantastic review! We're thrilled to hear that you consider Folsom Lake Ford's service department to be the best in the area. Your recommendation means a lot to us! We look forward to assisting you with all of your service needs in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 18, 2025

The dealership and Service Center has a great exterior atmosphere, inside the lobby it is large with plenty of room and with a giant fish tank that is awesome. The staff is extremely friendly and helpful. More

by ROBERTSANDERS8611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy Payton ( service advisor) 5 Stars
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Mar 20, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that you enjoyed the atmosphere at Folsom Lake Ford and appreciated our friendly service staff. It's always our goal to provide a welcoming experience for all our customers, even those who didn't purchase their vehicle with us. I hope to see you again soon for any service needs you may have! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 17, 2025

The service department did a great job! We will definitely go back in the future! More

by DWOODSFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience with our service department at Folsom Lake Ford. I look forward to seeing you again in the future. Safe driving! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 16, 2025

I wait while my service is done. They are quick and efficient. Jim Fuhs my service writer makes sure I have a pleasant wait and that I’m satisfied with my car. More

by WOODSK8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're delighted to hear that you had a quick and efficient service experience at Folsom Lake Ford. It's great to know that Jim ensured your wait was pleasant and that you were satisfied with your car. We truly appreciate your feedback and look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 15, 2025

Timely service perfectly executed with no surprises! Service writer helped apply my Ford Points and I also got to redeem a coupon. I feel confident in the service and inspections on my vehicle. For t More

by JOHNKODY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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March 14, 2025

Jaye has GREAT customer service. He is trustworthy and a joy to deal with. Thank You. More

by MIKEHAIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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Mar 17, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Jaye at Folsom Lake Ford. We appreciate your kind words and look forward to assisting you again in the future. Enjoy your day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2025

Folsom Lake Ford is a great service department. James Willis is a pleasure to work with. James Willis helped me with getting 4 new tires and a service on truck. The work was completed on time and More

by PAULJOHNIRVINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Willis
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Mar 17, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service department at Folsom Lake Ford. It's wonderful to know that James was able to assist you with your tire installation and service for your truck. We appreciate you taking the time to share your experience, and we look forward to seeing you again for your future service needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2025

Folsom Lake Ford service department is the best. Always quick service and friendly people. Thanks More

by RANDYBUNDOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brigitte
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Mar 17, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We truly appreciate your kind words about our service department at Folsom Lake Ford. We're glad to hear that you experienced quick service and friendly assistance. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 13, 2025

I can always count on Folsom Lake Ford to provide excellent customer service and support for my vehicle!! More

by AMLEGARDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda, Service Department
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Mar 14, 2025 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! We're thrilled to hear that you can always count on Folsom Lake Ford for excellent customer service and support for your vehicle. We appreciate your trust and loyalty, and we look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 12, 2025

James was great, I will take both of my cars back to see him in the future! More

by RODWILLMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Folsom Lake Ford responded

Thank you, Rod, for your kind words! We're thrilled to hear that you had a great experience with us at Folsom Lake Ford. We look forward to seeing you again with both of your cars in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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