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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,491 Reviews

1,491 Reviews of Folsom Lake Ford - Service Center

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May 11, 2024

Service agent was very informative and helpful. There were no fake charges or anything, and he gave as much specific information as was requested. 10/10 More

by Azing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience at Folsom Lake Ford! We are delighted to hear that our service agent provided you with informative and helpful assistance, free of any unnecessary charges. We appreciate your feedback and look forward to assisting you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 10, 2024

Service with advisor Kwaku Gaisie was excellent. He kept me timely informed and service was completed as agreed. He went out of his way to check on a battery warranty. I recommend him highly for More

by ALEHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KwakuGaisie
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May 16, 2024 -

Folsom Lake Ford responded

Thank you for your kind words,! We are thrilled to hear about your positive experience with advisor Kwaku. We are pleased that he provided excellent service and took the extra step to check on your battery warranty. We appreciate your recommendation and look forward to assisting you again at Folsom Lake Ford. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 10, 2024

Brigette is the best! She goes over and above to take care of her customers. Ive been working with her over the years and have complaints. More

by KLAMFEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigette
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May 16, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that Brigette has provided you with exceptional service over the years. We appreciate your loyalty and look forward to continuing to exceed your expectations in the future. Remember, Folsom Lake Ford is always here for you! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 10, 2024

Bridgette is a great service advisor, always keeping my updated and advising me on the best course of action. Appreciate it. More

by JOEABDALLAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgette
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May 16, 2024 -

Folsom Lake Ford responded

Thank you for the kind words, Joe! We're delighted to hear that Bridgette provided you with excellent service and guidance. We appreciate your feedback and look forward to assisting you again in the future. Thank you for choosing Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 10, 2024

I wish it wasn't so far from where I live, other than that, great! More

by LJVIEIRA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Laughlin
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May 16, 2024 -

Folsom Lake Ford responded

Thank you for your positive review of Folsom Lake Ford! We appreciate your kind words and for coming to see us despite the distance. We're glad you had a great experience with us and hope to serve you again in the future. Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 10, 2024

organized and helpful. car del on time promised. car was washed and nothing left behind More

by THINSCHE
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with Folsom Lake Ford! We are pleased to hear that your car delivery was timely, organized, and that your vehicle was washed to perfection. We always aim to provide top-notch service to our customers. We appreciate your feedback and look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 10, 2024

Quick and easy! James makes me feel like I am his most important customer! He always has nice things to say to me. More

by ovjthrone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Folsom Lake Ford responded

Thank you for the lovely review! We are thrilled to hear that James provided you with exceptional service and made you feel valued. We appreciate your kind words and look forward to serving you again at Folsom Lake Ford. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 10, 2024

It's nice having a good reliable Ford dealership nearby that can pickup my vehicle and drop off for service. More

by WIZBANG44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with Folsom Lake Ford! We are delighted to hear that our pickup and drop-off service made servicing your vehicle convenient. We look forward to continuing to provide you with reliable service in the future. See you next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 10, 2024

Great service as always - we live FLF never disappointed. Truck is always ready and waiting More

by HOPEANELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Folsom Lake Ford responded

Thank you, Hope! We are thrilled to hear that you had a positive experience with us at Folsom Lake Ford. It's always a pleasure to have your truck ready and waiting for you. We appreciate your loyalty and look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 09, 2024

Great service! Didnt have appointment, got tires, works oil change, and more. Love Folsom Ford. More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Z., Service Dept
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May 14, 2024 -

Folsom Lake Ford responded

Thank you, Cheryl! We are thrilled to hear about your positive experience at Folsom Lake Ford. We appreciate your kind words and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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