Folsom Lake Ford - Service Center

I recently went into the dealership twice for two different vehicle maintenance. The first was for the mileage oil change and the second was for the 150,000 mile tuneup. Everyone at the dealership wo different vehicle maintenance. The first was for the mileage oil change and the second was for the 150,000 mile tuneup. Everyone at the dealership works safe and fast. If the room is full of quick customers, Jim and James did a great job de-escalating upset customers for the wait time. And when customers were helped, they made sure that they made the customer feel like they were the only person they cared about. The second time I came in for the tuneup, James helped me and remember to add a break disk check. He let me know the prices upfront for repair vs replace and I appreciate the transparency. I know prices for material and labor have gone up, but the dealership seems to be competitive and I’ve found better prices than other non-dealership Vehicle repair shops. They even vacuum the Driver and passenger seat of my car and gave it a wash. Grateful for the A+ customer service the transit shuttle. Shout out to Wayne for managing customer service in the shuttle and juggling pick ups and drop offs. More

I had an appointment for annual service. I waited over ten minutes to check in but other than that the service eas performed on a timely basis. I had questions about another Ford vehicle an I waited over ten minutes to check in but other than that the service eas performed on a timely basis. I had questions about another Ford vehicle and this were promptly responded to. More

The check in process was very efficient. James communicated the work to be done and the cost in an efficient manner. I waited at the dealership and the work was done in a timely manner. Jame James communicated the work to be done and the cost in an efficient manner. I waited at the dealership and the work was done in a timely manner. James also explained me about a safety recall I had for my car and I will bring my car in another day for that work. Very pleased. More

Got in & out in an hour for routine maintenance. Jim was very efficient! I’ll be back Jim was very efficient! I’ll be back More

Have always enjoyed the staff and quality of the work. We have always taken our truck to Folsom Lake Ford We have always taken our truck to Folsom Lake Ford More

Never a bad experience at Folsom Lake Ford. Good people and great service. Could go to cheaper places, but why? Good people and great service. Could go to cheaper places, but why? More

We have always been happy with the service at Folsom Ford Jay Ford has always very help us with our concerns. Ford Jay Ford has always very help us with our concerns. More

I have always used Folsom Lake ford as my local service center, and love the team and service I get. Dave Laughlin was particularly helpful as an advisor but everyone is great. center, and love the team and service I get. Dave Laughlin was particularly helpful as an advisor but everyone is great. More

Thank you Jim Veilleux, Service Manager for helping get my car served. Look forward to seeing you next year! Very satified customer and I always get exceptional service every time I go to Folsom Lake Ford my car served. Look forward to seeing you next year! Very satified customer and I always get exceptional service every time I go to Folsom Lake Ford. Thank you very much Jim. More

My service appointment was done quickly and completely. The QuickLane service advisor, James Willis, was courteous and professional and answered all my questions. I appreciate the way he took care of my se The QuickLane service advisor, James Willis, was courteous and professional and answered all my questions. I appreciate the way he took care of my service request. More