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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,491 Reviews

1,491 Reviews of Folsom Lake Ford - Service Center

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April 30, 2024

Super friendly and easy to work with. Very concerned with keeping your vehicle in top condition and very competitive rates! More

by Melissa L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Folsom Lake Ford responded

Melissa, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 30, 2024

Folsom Lake Ford completed my service in less time than quoted and ensured that I received the benefits of any of their existing service coupons. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Folsom Lake Ford responded

I cannot thank you enough for this glowing review of our service center, Dave! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 29, 2024

blah blah blah blah blah blah blah blah. Don't make surveys worse by adding a requirement for a written review. More

by PARTS59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaye Ford
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May 02, 2024 -

Folsom Lake Ford responded

Thank you for your feed back. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 29, 2024

By far the best Ford dealer ship for service. Friendly, honest and informative. Highly recommend to anyone looking for a great service experience. More

by TINA.HUTCHINGS95624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Folsom Lake Ford responded

Thank you for putting your trust in Folsom Lake Ford! We pride ourselves in our service department’s ability to provide world-class customer service. I wish you happy travels and look forward to seeing you at your next service appointment. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 28, 2024

Every is helpful and they get your car very out very quickly. And I like their snack More

by MAROBINSON02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Folsom Lake Ford responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 27, 2024

Incredible customer service! The team at Folsom does the best job in the world. I am a loyal customer ! More

by FMRB2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 27, 2024

The Quick Lane is the only place I let touch my Lincoln. The service I get from them will always keep me coming back More

by ALLENROUDEBUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Folsom Lake Ford responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 27, 2024

Everyone was very nice. James went over everything before and after. I appreciate that, no surprises. More

by GGUPTHEHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Folsom Lake Ford responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with James was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 27, 2024

I was very thankful for the treatment I received from James. He checked me in, answered all my questions and treated me like a friend. He kept me informed and my car was ready and delivered on time. More

by DJBAY60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Folsom Lake Ford responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with James. Please let us know if we can ever help you in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 27, 2024

Service staff was friendly and helpful. The waiting area was comfortable with complimentary snacks and drinks available. Service took less time than quoted. More

by SANDERLY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Folsom Lake Ford responded

Thank you for writing this amazing review for our team! At Folsom Lake Ford, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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