Fontana Mazda

PROS - Sales staff was pleasant. Especially our Sales consultant, Calvin and Sales Mgr, Semaj. The other sales staff also treated us well. No pressure and good vibes. We accepted a d Especially our Sales consultant, Calvin and Sales Mgr, Semaj. The other sales staff also treated us well. No pressure and good vibes. We accepted a deal we were satisfied with. 5 stars CONS- The SERVICE DEPT. So this is where I took off 2 stars. I was asked to bring in the vehicle to resolve some issues on my used vehicle. So I made an appointment early 745am . Upon arrival, hardly a greeting. None from outside so I walk in and just feels so unwelcoming. One advisor greeted, but no eye contact just staring at his computer. So the one advisor that finally acknowledge me (Andy I believe) had really bad vibes as not wanting to be there that early or something. I asked him if they can take a look at another issue, and he was like, "does your Sales person know that? We are only working on this Due Bill" Like it's my fault this vehicle is blowing HOT air from the AC? What's with the attitude. Don't take it out on me. If Mazda wants to step up to the luxury brands like Lexus, BMW and Mercedes Benz, then this service dept really needs to improve their Customer Service. On top of that, I waited for 3hrs and the advisor did not keep me updated. Luckily my sales guy was there and had to get him to find out what's up. Ok why even make an appointment? Anyways, the sales staff were much more friendlier. I would buy a car there, but would be never take it for service at this dealership. Additionally there is really bad communication between Sales and Service. But please don't take it out on your customer ( Mr.Service Advisor!) who paid good money for vehicle from your dealership. More

They broke my car. There was nothing going on with my transmission until I took my car there. Now my transmission is not working properly. transmission until I took my car there. Now my transmission is not working properly. More

I bought the car there and had a pleasant experience. I have taken my vehicle twice for service and fixes and both times i feel I am treated with respect. I like the place. have taken my vehicle twice for service and fixes and both times i feel I am treated with respect. I like the place. More

I was told by the service advisor that the service would take 1.5 hours. We waited more than 2.5 hours. With no updates by anyone. We watched as my vehicle was FINALLY pulled into the service bay an hour an take 1.5 hours. We waited more than 2.5 hours. With no updates by anyone. We watched as my vehicle was FINALLY pulled into the service bay an hour and 45 minutes later. The service was a simple oil change and tire rotation. I originally made the appt because my oil light was coming on randomly and I was concerned there was a problem. I was told when I came in that the computer would be reset and the oil change completed. When my vehicle was finally done. Noone went over the services done on my vehicle or why my oil light was randomly coming on in the first place. Now a few weeks after having the car there for the oil light, and being told that the computer would be reset. My change oil light is on again. VERY disappointed with the whole experience. More

Great service always friendly and accommodating much better than the riverside location. I don't feel like my wallet is being preyed upon. They are very personable. better than the riverside location. I don't feel like my wallet is being preyed upon. They are very personable. More

They always give amazing service here which is why I continue to bring my vehicle back here. I live near a different Mazda dealer but they’re always very helpful here and nice. I would definitely recomm continue to bring my vehicle back here. I live near a different Mazda dealer but they’re always very helpful here and nice. I would definitely recommend coming here. More

Members of the service department were courteous and knowledgeable. The maintenance of my car was done capability and promptly. The complementary car wash was the topper. Thanks. knowledgeable. The maintenance of my car was done capability and promptly. The complementary car wash was the topper. Thanks. More

Matthew is amazing!! Very helpful and informative. I came back after having had a difficult and very unpleasant service experience. Matthew helped change that for me. back after having had a difficult and very unpleasant service experience. Matthew helped change that for me. More

Customer service was great, took the time to inform me of issues in a timely manner and very professional, I appreciate these employees. You guys are awesome! issues in a timely manner and very professional, I appreciate these employees. You guys are awesome! More

Matt and the parts department we’re all great. I had an issue and had to return to the dealership and they took care of it and made it right. issue and had to return to the dealership and they took care of it and made it right. More