Fontana Nissan

One of my best experiences buying a car. Had a great experience buying my 2017 Altima SR Midnight Edition. The salesman that helped me was very helpful and other staff was nice as well. One t Had a great experience buying my 2017 Altima SR Midnight Edition. The salesman that helped me was very helpful and other staff was nice as well. One thing they made clear to me was that they wantthe buyer to drive out with the car you want. Appreciate that they worked hard to make sure I was happy with my purchase and got the car I wanted. Got more for my $$ on the Altima I purchase than the Camry i was considering. I feel I made a great choice!! More

Horrible Service Department On June 24, 2017, between 1-3pm, I arrived at Fontana Nissan to have my car inspected. Service Advisor Anthony Laija welcomed me and questioned what w On June 24, 2017, between 1-3pm, I arrived at Fontana Nissan to have my car inspected. Service Advisor Anthony Laija welcomed me and questioned what was the issue. I explained that my AC was not working and was throwing hot air. He explained to me that my car would not be inspected that Saturday, but it would Monday morning. On Monday, June 26, 2017, at 1:15 pm I called Nissan because I hadn't heard anything about my vehicle. Service Advisor Herman answered my call and I asked him what was the status of my car. He wasn't aware of my vehicle, who was my sales advisor who checked me in, and he had trouble locating my vehicle in their system. Herman asked if he could return my call once he found out where my vehicle was in the process. At 1:21 pm, Herman called stating my paperwork got lost "in transit" and that my vehicle was yet to be worked on and that his manager asked him to take over. He then asked to give him 30 minutes to figure out what was wrong with my car. 30 minutes passed by and he had yet to call me back, therefore I took the initiative to call him. At that point, he states a longer diagnostic was needed to find out what was wrong. At 3:50 pm, Herman calls stating I needed a control unit and an ipdm and that neither of those parts would still guarantee my AC from working. The cost of the repairs would be $1250.00 if I didn't need a compressor after repairs which would be an additional cost of $500.00 or I would pay a diagnostic fee of $288.00. I questioned why the repairs were going to be so much and how he wasn't guaranteeing me that my vehicle would work? What's the whole point of a diagnostic? I then asked him to give me time to decide to see if I was financially ready to pay $1250. Today June 27, 2017, I took it upon myself to call the local dealers and ask what their diagnostic fee was. Montclair stated $125 (set fee), Ontario $135 (set fee), San Bernardino $145 (set fee), where did Fontana Nissan get $288, I have no idea. At 12:50 pm, I called Herman and told him that I thought a fee $288 was ridiculous after finding out that other Nissan dealers withing a 30 miles radius were charging less. He quickly responded "well fine I'll be charging you $130 and you can pick up your car today", I quickly noticed his rude change of attitude. At approximately 5:30 pm, I arrived to pick up my vehicle. Service Advisor Andrew Martinez quickly assisted me asking how he could help. I told him I was here to pick up my vehicle and I was requesting a copy of the diagnostic they did. He quickly searched the system and found no notes on my vehicle. He walked over to I'm assuming what was Herman desk to find my paperwork, in which he quickly read a note written by one of your receptionist stating "she was very upset please call". Andrew walked over to a room on the right-hand side where I'm assuming your admins are located asking to see if a diagnostic was done. Shortly after he walked back over just to tell me that they had no notes or diagnostic results on my vehicle. Andrew quickly apologized and asked to leave my vehicle one more time and he would make sure the job got done. As great customer service, Andrew was giving me I was not going to leave my car another day with this huge headache they gave me. How does a dealership have my car since Saturday not work on it until I call, and then try to charge me an arm and a leg for a diagnostic fee giving me answer as "well we still don't know if those parts will fix the situation, if it doesn't it'll cost an additional $500 to fix the compressor". Really? Fontana Nissan management needs to really check their service department customer service, making sure they run an exact diagnostic which will allow them to give accurate information on a solution to a customer's vehicle, and how they are pricing a customer without notes or anything. They have to have stuff on record in order to give any customer a fair estimate. Please reconsider taking your vehicle to Fontana Nissan. I can assure you any other dealer would be cheaper and more concerning of their customers. More

Oil change Service was fast and friendly. Offered coffee while I waited. Once finished, checkout was simple and serviceman walked me to my vehicle. Always a plea Service was fast and friendly. Offered coffee while I waited. Once finished, checkout was simple and serviceman walked me to my vehicle. Always a pleasant experience here. More

Great experience Car buying was fast and convenient. Everyone I dealt with was friendly and provided great service. I would recommend this dealership to friends and fa Car buying was fast and convenient. Everyone I dealt with was friendly and provided great service. I would recommend this dealership to friends and family More

Great teamwork and Leadership from Syed! He listened to me. From Management (Frank Bachman) to Sales Mgmt (Leon Danayan and Syed Haiter) and Jeff Edwards) to Paulina in Finance, the process was efficient and th From Management (Frank Bachman) to Sales Mgmt (Leon Danayan and Syed Haiter) and Jeff Edwards) to Paulina in Finance, the process was efficient and the best I ever experienced. This is why I purchased another Nissan - great teamwork ! More

Excellent service was exited. Was very quickly, excellent service, all the attention was for me. The miss shelly Vargas was a person whon translate me very well. I recommend that Was very quickly, excellent service, all the attention was for me. The miss shelly Vargas was a person whon translate me very well. I recommend that diller. More

great and stress free experiance after haveing a terrible time at riverside nissan i went to fontana nissan kind of aggrivated. but as soon as i parked i found it pleasant not to be r after haveing a terrible time at riverside nissan i went to fontana nissan kind of aggrivated. but as soon as i parked i found it pleasant not to be rushed by a bunch of salesman i was able to approach the front desk and ask for help. then there she was my car buying angel with a great smile and sweat personality putting me in a compfortable mood. but my good experiance didnt stop there, as we really couldnt find the car i wanted the fontana nissan team managed to find the car i want at another dealer in sanfransisco and paid for the transfer fee and gave me a good deal out the door. while putting up with my stubbornness. for being my first new car buying experiance i am very pleased with the fontana nissan team. thank you guys! and a big thanks to julissa escalera wich had my back through the whole process. More

Great experience Shopping for a car for the first time was great Leon helped me get in and out . I would recommend this dealership Jonathan and Leon for anyone who is Shopping for a car for the first time was great Leon helped me get in and out . I would recommend this dealership Jonathan and Leon for anyone who is looking to buy a car . More

Awesome people, trustworthy. Mr. Sean in the service department is an awesome guy. If there's a problem with my car, he fully explains what's wrong and makes it clear for me. Mr Mr. Sean in the service department is an awesome guy. If there's a problem with my car, he fully explains what's wrong and makes it clear for me. Mr. Syed in the sale department is very honest and offers the best prices. More