Fontana Nissan

Customer service was great... Called a couple of times to make an appointment but I was told they only took walkins.. the gentleman who helped me said they are taking appointments Called a couple of times to make an appointment but I was told they only took walkins.. the gentleman who helped me said they are taking appointments now. Great attitude from this guy helped. Great customer service. More

Closed deal I've been to 11 Nissan dealership in inland empire area prior to coming here and by far, this one has the staffs that are most professional and custom I've been to 11 Nissan dealership in inland empire area prior to coming here and by far, this one has the staffs that are most professional and customer-oriented. They are not pushy or trying to offer you something you dont need. I obtained the quote from Truecar.com and came to the dealership. Carolina Escalante, the sales consultant, helped us through the whole process. Although it took us almost midnight to finish the paperwork, she was patient and expressed great customer service attitude through the process until we drove out the lot at 11:40pm. Jermaine Brooks in finance dept was the guy handling the paperwork and I would nominate this guy to be employee of the month for his excellence in customer service. I would comeback for my future car need. More

Very cool people I gave you guys a 5 rating for nice and honest, and experience, I would go back to get my car service again Shawn VanDusen is a experience on cars h I gave you guys a 5 rating for nice and honest, and experience, I would go back to get my car service again Shawn VanDusen is a experience on cars he knows his things. More

Great customer Service Great customer service. They were very helpful and knowledgeable, and made our car shopping experience worth while we will recommend Fontana Nissan o Great customer service. They were very helpful and knowledgeable, and made our car shopping experience worth while we will recommend Fontana Nissan our family and friends. More

Not halpy I took my car in for a windshield repair. I had purchased the car with it and was told it was going to be fixed. I was told if we can't fix it we woul I took my car in for a windshield repair. I had purchased the car with it and was told it was going to be fixed. I was told if we can't fix it we would replace it. It looks worse. Looks like they put hot glue on it. My car there for 3 days and there's no difference. I feel like I was lied to and don't like that. More

Excellent customer service This is my first time at the device department and it was pleasant. The service representative David Pisani was so nice, he made me feel like I was th This is my first time at the device department and it was pleasant. The service representative David Pisani was so nice, he made me feel like I was the only one there giving me 100% of his time. I greatly appreciated. More

Very helpful Our dealer Ayman was very helpful kind and amazing. I was glad he was helping us with our sale the whole way. He made our experience a great one. Our dealer Ayman was very helpful kind and amazing. I was glad he was helping us with our sale the whole way. He made our experience a great one. More

simple Everyone there made it easy fast and convenient thanks for all your help sharon hofmann keep up the good work I'll be back to buy again thank you Everyone there made it easy fast and convenient thanks for all your help sharon hofmann keep up the good work I'll be back to buy again thank you More

Excellent They help me get the truck that i was looking for and they were very helpful. I defently recomend this dealer to my friends and family. They help me get the truck that i was looking for and they were very helpful. I defently recomend this dealer to my friends and family. More

Lack of Service I received an email on 01/24/16 from Fontana Nissan for promotion oil change and complimentary car wash for our 1 yr anniversary, I thought it was ve I received an email on 01/24/16 from Fontana Nissan for promotion oil change and complimentary car wash for our 1 yr anniversary, I thought it was very nice of them and decided to accept the promotional offer. My husband dropped off my car early morning and at first they didn't want to honor the promotional because the person who send the email appears to made an error in sending the promo offer that expired in September 2015, after having a discussion they finally decided to do it at no charge, as we were moving forward the service advisor stated the car had a recall for the hood latch and they have it in stock it was going to take an another hour. As my husband waited for about 2 hours, at the time of check out, they asked him what time he would like to bring the car back for the hood latch replacement since they didn't have it in stock. He was very disappointed, he explained what he was been told, once they checked again the system and shows item was available. They asked if he can wait another hour or so and unfortunately he couldn't wait another hour since we had an important event to attend. Overall rating was very unsatisfactory; waited for about 2 hrs, hood latched wasn't installed, & complimentary car wash wasn't done. Don't think I will be coming back for service after the latch is replaced. More