Fontana Nissan

This is an amazing car dealer with good customer service and treats the customers the way we need to be treated. I bought a vehicle from this dealer and I am completely satisfied and treats the customers the way we need to be treated. I bought a vehicle from this dealer and I am completely satisfied More

I recently bought a Chevy Malibu 2012 from this nissan and I can really say that I had an amazing experience. I was helped by Edwin and Alexia who were very helpful friendly and professional. They had gre and I can really say that I had an amazing experience. I was helped by Edwin and Alexia who were very helpful friendly and professional. They had great attitudes and never once made me feel pressured or obligated to choose them. I would definitely make another car purchase at this Nissan and also recommend my family and friends so they can receive the customer service I received. More

I recieved a cold call from Fontana Nissan asking if I would like to trade my current truck in, with no money down, for a new truck of equal or greater value....although skeptical, I said yes and made an would like to trade my current truck in, with no money down, for a new truck of equal or greater value....although skeptical, I said yes and made an appointment for the following Sunday. I showed up Sunday, certainly not expecting the phone call to be valid at all, I mean, when have you ever been able to trust what's coming out of the call center? When my fiance' and I arrived on Sunday we were greeted happily at the door and didn't get rushed by a bunch of Salesmen (which was quite a relief), but were warmly welcomed by an associate at the door and Mr. Frank Bachman. After our entry, we were paired with Edwin Nunez, which was very easy to talk to and made the waiting much less obvious (another refreshing change of pace). Not too long after we were greeted by Marlon Matthews who has a polished approach and an easy to get a long with dimeanor. He asked us what we were looking to get into, what we had etc., etc. We did quite a bit of back and forth, the financial aspect of getting us into a better truck, with lower payments (my credit score was quite a bit higher than previous, so not an impossible task) and more amenities I think was a tough pill to swallow. We actually got really close (within $3) of our target montly payment, and the truck was well beyond what I was currently in, so the team did quite well, I'd like to give Marlon all of the credit because he's so xxxx cool, but I understand there are more moving pieces in the automotive sales industry than just the individual that is performing the sale. So, we had to leave because it was getting too late to stick around. The very next day, they came through with what I was asking for. Point of note, Edwin spent about 6 hours driving to other dealerships to make this happen. So, I tried to make it a little more reasonable by lowering my expectations, I was willing to go with a lesser model, but a slightly higher trim package, although I still needed the payments to be at or lower than my current (this is because Nissan had already sent me a letter stating I can refinance and drop quite a bit off my payments). After all was said and done, they provided me with a truck that had was I was asking for, and the payments were where I needed them to be. When I went into the finance department I expected to be squeezed for a couple bucks more a month. This is pretty standard practice, there's a lot more money to be had if you roll it up into the contract so the APR can do it's thing. But Richard Padilla was up front, completely honest and actually discussed my options with me to decide whether I truly needed those options or not, very cool. The process was pretty quick since most of the contractual signing took place via digi-pad. It must be something in the water over there at Fontana Nissan, these guys are professional, courteous and helpful...not a common scenario at dealerships. I did not experience any pressuring, attitude, sneaky conversations, APR creep didn't happen and we were even given full size, brand name ice cream cones. Yes, I would go there again. Yes, I have told people about my positive experience and yes, I would recommend coming here for all of your automotive purchases, if you like the Nissan product line. My Nissan Team: Edwin Nunez, Marlon Matthews, Richard Padilla and of course Frank Bachman. More

Alexsa Davis was wonderful, knowledgeable and great personality. We had a chance to talk a little and I was very impressed about her passion for life, her employer and customers. I had the opportuni personality. We had a chance to talk a little and I was very impressed about her passion for life, her employer and customers. I had the opportunity to deal with only Alexsa and Richard Padilla which made doing business wonderful, no misunderstanding in the deal and Richard has a wonderful humorous personalty. While looking at the vehicle i was interested in Alexsa was very knowledgeable about everything and explained all i needed to know on functions and understanding of the push button start (I am old school and love keys LOL) Its Great to find someone who knows the products they sell. Thank you so much. More

Excellent customer service. Employees are very easy to talk to and really friendly. Not pushy and willing to negotiate. Most of the employees are hospitable. Will come back again. talk to and really friendly. Not pushy and willing to negotiate. Most of the employees are hospitable. Will come back again. More

Purchased vehicle from back lot, Gave a quick once over, drove. Nice car, sounded good. Very quiet. Since Used, expected dings and scratches. Since was on back lot, not detailed. Had car for two days f drove. Nice car, sounded good. Very quiet. Since Used, expected dings and scratches. Since was on back lot, not detailed. Had car for two days for detail and had to leave and come back next day as detail was unacceptable. Some deep scratches were not blended properly and gum on back console under window was not removed. They did repaint both front and back bumpers. Windshield had pits, cracks which were repaired. AC had to be charged. As with any dealership, a purchase just seems to take to long sometimes. Come at you with a credit app. right up front and ask you to fill out even if you are willing to pay cash. No dealership should ever assume you are going to finance. Some people have money to buy on the spot with cash and should not be hassled with all the back and forth. Sales person was nice and friendly but when mentioned about bad blending on paint, promptly said I don't drive Mazda. Paint is paint, regardless of what brand, make, and or model it is on. Service should be a little more diligent in detail if someone buys from back lot. Needless to say, I bet they were glad to see us leave a somewhat happy customer. I still think some scratches should have been dealt with. Frank, GM, did not seem to be to happy to see us a third time. Everyone treated us well. The dealership is clean, the credit/wait area is large enough to handle several customers without running into each other or having the backs of chairs bump each other. Employees take turns as door greeter. Though they have cold water(barely) from dispenser, bottle water would be better from a large cooler of some type. Overall, I give it 4 stars. More

I went with my family to look around for a new Rouge . Omar was very friendly and laid all options in front of us without being pushy. He cared about our satisfaction more than just the sale ( that was ne Omar was very friendly and laid all options in front of us without being pushy. He cared about our satisfaction more than just the sale ( that was new for me in any dealership. this was my first experience at Fontana Nissan and it won't be the last. I really recommend the dealer and Omar Palazzo. More

My Husband and I had a pleasant experience at Fontana Nissan. We both have never liked any car dealer we've ever dealt with until dealing with Franklin Nunez! He was very helpful, so much so that we boug Nissan. We both have never liked any car dealer we've ever dealt with until dealing with Franklin Nunez! He was very helpful, so much so that we bought two car's when we had only originally came in for one. He was very helpful when asking questions and took his time to explaine the different features on the cars. Thank you Franklin Nunez for the positive experience of buy two cars. Also for your pleasent, positive and laid back (non pushy!) persona! More

My husband and I purchased a used car this month from Fontana Nissan and were very pleased with our service. Armando Moreno was our sales associate and he was wonderful! He was friendly, knowledgeable Fontana Nissan and were very pleased with our service. Armando Moreno was our sales associate and he was wonderful! He was friendly, knowledgeable and I didn't feel like he was trying to scam us as we have felt at other dealerships. We happened to have time constraints that day and he was more than willing to help out and get the process moving as fast as he could. Armando has been willing to answer questions for us even after the sale. If I had one complaint about the dealership it would be the amount of representatives they have you meet before actually competing the sale. I understand Fontana NIssan wants to make sure the dealership is known for being friendly but when someone is in a hurry that person doesn't want to meet the entire staff. I could understand meeting the associates that were involved in the sale but the additional 5 people were a little excessive. Armando Moreno is definitely an asset to Fontana Nissan. More

Our experience at Fontana Nissan was exceptional. Queanna was wonderful to work with and knew a lot of facts about the used cars that we were interested in. We had gone to several dealerships earli Queanna was wonderful to work with and knew a lot of facts about the used cars that we were interested in. We had gone to several dealerships earlier in the day with no success in purchasing a car. We arrived at Fontana Nissan in the evening and test drove a car and discussed pricing and payments with Marlon, it was such a good experience working with both of them that we decided to return to see Queanna the next day and test drive the Sentra.. We drove off the lot with a 2012 Nissan Sentra in the price range that we were looking to purchase in. More