
Ford Country
Henderson, NV
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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I purchased a vehicle that was listed on their website; price was fair and the vehicle was what I was looking for....sent an email in...got a fast response...agreed a price....I thought great, this company price was fair and the vehicle was what I was looking for....sent an email in...got a fast response...agreed a price....I thought great, this company will be good. Wired the down payment the next day...then things changed.... They sent the sale documents through and the car was not at the price we had agreed, called, they said don't worry, we'll send a check out for the difference next day. Overnight paperwork back to them (Monday)...was told, yep, car will ship out by Wednesday night and be to me on the Saturday... Called 1 WEEK LATER and the car STILL hadn't shipped!!! Called to find out why..something about trying to find a truck....Oh and the check they said they would send out..that still hadn't gone either! Main Issues: 1. Was told car was Non-Smoker...Previous driver was definitely a smoker.... 2. Was told car would ship 2 days after they received payment...didn't ship for nearly 2 weeks. 3. Was given the run-around when I called to ask where the car was... I warn you - if you are buying on-line - find a professional dealership to work with. More
It was a pleasure going to Ford Country for our new vehicle. It was even more of a pleasure working with our salesman,Robert Badenhop. When we first pulled up to the dealership, we were greeted by the vehicle. It was even more of a pleasure working with our salesman,Robert Badenhop. When we first pulled up to the dealership, we were greeted by the front desk who were very friendly and cordial. The look and overall atmosphere of the Showroom was clean, shiny and very "eye friendly". Our salesman, Robert Badenhop, was referred to us and I am so glad he was. He was wonderful to work with...we never felt pressured or pushed into any purchase or decision. When he greeted us, he was very friendly, and sincere in finding the vehicle that was just right for us. At first, we were not truly sure what kind of new vehicle we were in the market for, so Rob took his time and was truly patient in showing us different models until we finally chose the one that was just right for our lifestyle and affordability...the FORD EDGE LIMITED! I love my new car! It offers more than I could have ever imagined. Finance Manager, Sam Margolis, was also very nice and helpful in explaining and answering any questions we had regarding our financing and warranties. He showed us different packages for the warranties and what best might suit us. More
Because I feel like Dan went well above his job to get me in this truck 2 other dealers didn't go the extra mile and as a charm ford country which I have another truck through also took care of me again than in this truck 2 other dealers didn't go the extra mile and as a charm ford country which I have another truck through also took care of me again thanks More
Still have issues with your finance department. This trip, they miscalculated the pay-off on my trade in and had the salesman call and ask for more money. Someone in finance should have called.........t trip, they miscalculated the pay-off on my trade in and had the salesman call and ask for more money. Someone in finance should have called.........their mistake. Richard Barner Also being this was my second purchase in 4 months, maybe some free oil changes could have been included...... More
People I dealt with were very friendly and very knowledgeable. Answered every question and were very willing to assist me. I feel I will receive same courtesy from everyone I deal with in future at knowledgeable. Answered every question and were very willing to assist me. I feel I will receive same courtesy from everyone I deal with in future at dealership. More
Dennis and I had a very pleasant experience with Ford Country that we now consider ourselves Ford loyalists. Daniel Jones was very courteous and really worked with us. We told him what we wanted, we got Country that we now consider ourselves Ford loyalists. Daniel Jones was very courteous and really worked with us. We told him what we wanted, we got it. We did not go around looking at something else (settling for another vehicle). He gave me the exact specification that I asked for to test drive - interior and exterior color, etc. He has no control over the pricing but we're fine with that which is why I rated Pricing as OK. Overall experience = Very Good. Will I recommend Dan Jones and Ford Country to friends and family? Definitely! Dan is not aggressive, which is what we like about the experience. We don't want a salesperson who is so eager to make a sale that he only hears half of what we say. More
scott went out of his way the find me the car I was looking for and searched many dealerships until we found the right one ending up being at his dealership so no extra shipping cost on my behalf.. tha looking for and searched many dealerships until we found the right one ending up being at his dealership so no extra shipping cost on my behalf.. thank you scott. sincerely. Tom Hanson More
I would certainly recommend this dealer. I appreciated the fact that we were not "pressured" into anything. Jose Castillo helped us and was extremely patient as we looked at, and drove, different vehicle the fact that we were not "pressured" into anything. Jose Castillo helped us and was extremely patient as we looked at, and drove, different vehicles. When we decided on our Ford Explorer, the purchase process was not veiled in secrecy and the price was plainly and fairly discussed and agreed upon. It was great. We are glad to know Jose and the other employees of this dealership and will be back. More
Jason was great sales professional. He was able to meet my needs, find the perfect car for me, arrange fantastic financing and deliver exceptional customer service. I highly recommend him to anyone who is my needs, find the perfect car for me, arrange fantastic financing and deliver exceptional customer service. I highly recommend him to anyone who is looking for a car. I intend to be his customer for a long time. More
Mr. Rogers made our experience wonderfully painless. My son and I were car shopping. DeLorean listened to our discussion, our comments, and our situation. His attentiveness made this process very easy. O son and I were car shopping. DeLorean listened to our discussion, our comments, and our situation. His attentiveness made this process very easy. Our situation was not easy. We explained our financial situation, which vehicles we were interested in, which accessories we liked, and he guided in the right direction. He actually changed our impression of dealerships and "car salesmen". Every emlpoyee we encountered while at Ford Country was very kind, very engaging. This was my sons first experience at a dealership. Thank goodness it was a positive one. More