Ford Country - Service Center

Tried to get service done, called them twice, both times their phone was all static and they hung up on me. (confirmed it was not my phone by calling a friend.) Called directly to service and left a voicemail (aswell as doing the online text option). I only got a reply about 7 hours later after I had purchased the supplies and did the work myself. Thanks for not helping me when I needed it Ford Country.

I have been a customer of this dealership for over a decade. I also have bought 5 brand new cars from them. I currently have a 2017 Ford Fusion. It has now been in the shop for 6 weeks. They have given us the complete run around and have dodged our calls and complaints. I would think they would treat their loyal customers better than this. So disappointed at the service and attitude of everyone i have come in contact with. I will NEVER do business with this dealership again and I will make sure to tell all my friends and family

I took my car in to be fixed and the charges and problems just kept piling up. They sent my daughter away with a damaged and dangerous vehicle. They ruined my transmission while repairing other problems. All they really wanted to do was get me to buy a new vehicle even though my credit was bad. No one has tried to resolve this with me.

If your in town traveling and had a problem with your vehicle Dont Do Not Go Here. Have to have an appointment. We have a brand new F150 only 1300 miles they had it for a day and said they couldn't get it in. Had to rent a car. Picked it up the next morning. They couldn't even hook it up to the computer to check the codes. We just want to make home 12hrs away. Really People traveling Do not Go to this dealership for service. You have to have an appointment.

Purchased a bumper to bumper extended warranty on my F150, at 38,000 miles it wouldn't start. No problem, as I have a warranty right? Well...the warranty doesn't actually cover parts that fail, they just charge thousands of dollars as,I guess, a sort of scam. Just try getting someone to explain how a warranty doesn't cover your part and even try getting someone to call you back...they don't. They made the sale, sold you a scam product and then disappear.

Worst service department I've ever dealt with! My wife's 2013 Ford Escape was losing power during acceleration so she took it into the dealership. They charged her $160 diagnostic fee and said they could not find anything wrong with it and sent her on her way. I called and told them they need to figure out what the problem is since we paid the diagnostic fee. So we took it in again and they said it was because the "oil level was too high" and that they would have to drain the oil and reprogram the computer... but we would have to pay for the oil change. I agreed to pay for the oil if it fixed the problem. So they kept it for a few days and said that it was working better and that they would let me know when it was completely fixed. They called later on and said it was ready for pick up. We picked it up before work and guess what.. it wasn't any better than before! The car is certified and still has the power train warranty. How can a Ford dealership not figure out how to fix a Ford vehicle? I've always been a Ford fan but I think it's time to move on!

wow. what a nightmare.... I am writing this review as a PUBLIC SERVICE to all people considering going to FORD COUNTRY for automotive service of any kind. my advice: go somewhere else. ANYWHERE ELSE! find a dealership in Arizona, or L.A., or Chicago, or wherever. short version: I went to FORD COUNTRY for a square deal. I definitely did not get a square deal. 1) I went to FC in response to a letter about a recall on a FUEL TANK part. (RECALL services are FREE OF CHARGE under FORD policy.) 2) The fuel tank part was causing the car to fail emissions. 3) I was "steered" into an inspection ($129.95) that I did not request, did not need, and did not want. 4) I spoke with the service dept. rep for 30 minutes disputing this charge. 5) Ultimately, I had to pay the fee to get my car back. 6) I then spent 3 weeks seeking a refund. no dice. stone wall after stone wall of customer care representatives assured me that a refund wasn't going to happen, REGARDLESS of how unhappy I was with the customer experience. long version: facts first... 1) I went into the dealership service dept after my car failed smog; wanted to see if the smog fail could have been caused by the gas tank recall issue. 2) talked with "Mr. M.R." and asked to have my car checked for recall issues. (this should be FREE OF CHARGE under normal recall policy.) 3) M.R. asks, "are there any other issues?". me: "yeah, sure. theres a check-engine light on. i'd like to see if its related to the recall." (a brief internet search indicated that the 'check-engine' light is common in the case of the fuel tank recall issue.) 4) M.R. presents the work order for signature. price $150. WHAT? i thought this is covered under the recall. M.R. : "oh, sure! thats only if the check-engine light is caused by something else." O.K. I'm certain the recall thing will solve the problem. 5) 2 hours later: car was serviced for recall. M.R. calls and said, "yeah, we found another part that we are recommending for replacement. we can take care of that for $700. if not, it'll be $129.95 for just the inspection." IMPORTANT POINT - the "OTHER PART:" just to be crystal clear, the other part was "recommended for replacement." This part was not in failure. This part was not indicated by error codes that caused the check-engine light. (both facts obtained in conversation with service department manager.) But the "other part" was used as justification for charging the inspection fee. After trying to get a refund, I realized I'm more likely to get a chicken leg away from the mouth of a stray dog. It is apparent that if a customer is unhappy and would like a refund, that is just NEVER going to happen. IN THE END, All you need to know is this: 1. Representatives in the SERVICE DEPARTMENT get COMMISSION on repairs. they get a piece of the action. (this fact obtained by FC employees.) 2. 'ford country' has a full-time staff devoted to fielding customer complaints. FULL TIME! (o.k., actually 2 or 3 people, each working part time.) The icing on the cake: In the repair department, there are signs on the desk asking people to leave good reviews.... HERE IS A HOT TIP FOR THE PEOPLE AT FORD COUNTRY: If you want "good reviews," you might try giving people a square deal. and perhaps you could OFFER REFUDS to unsatisfied customers. :)

You can't get any return calls... called to make an appointment, was scheduled to drop the car off there in 2 weeks. When I arrived no one knew anything about my appointment. Not starting off on the right foot.

The service advisor that handled my appointment & paper work was outstanding & very professional. Explained everything in detail & made me feel very comfortable and satisfied with work being done on my vehicle . He definitely deserves 5+ stars in my opinion. Thank you so much Jerremy it was a pleasure working with you, Norma V.

"Diesel mechanics Know nothing" my 12 year old son knows more about these engines. We took our 2004 Excursion 6.0 litre in there because it was blowing coolant out the degas bottle. They took it all apart and told me the EGR cooler had a leak (I don't know how because the EGR cooler was bypassed) and quoted $3600 to fix the problem, suddenly the quote went to well over $6500 because they said the head gaskets were gone ( I just had this all redone in Canada-Brand New Heads, Bosch Injectors, EGR delete, ARP head studs, high pressure and low pressure oil pumps, oil cooler, fuel spring, 4" exhaust turbo back). It took Ford Country over 2 weeks and gave it back and said all good (except the grill and headlight mount that they broke). After 3 days the truck is running like crap so we take the truck back and they tell me it needs a new fuel pump ($1200) so after discussing we get that done too and then have to wait an additional 5 days because they cracked a fuel line up by the fuel regulator. My wife was leaving on friday to drive back to Canada and the truck is barfing black smoke, she returns with the truck to be told the air filter is dirty and needs to be cleaned and she is good to go back to Canada. She gets home to coolant leaking on the driveway, oil in the coolant and not a drop of oil on the dipstick. I can actually see where the coolant is leaking from under the passenger side head. Looks like it will cost me $16-$18k for another engine, head cracked on one side and looks like the block has been pulled out of square from over tightening head studs. This shop is a JOKE and FORD really needs to get in there and teach these guys what to do with ford diesels. I have found that most Ford dealerships have a hard time with 6.0 litres. I will not be taking any more 6.0 litres to Ford for repair (oil changes and simple maintenance is all they will go back for).