Ford Country

i brought my Fusion in for the AIRBAG light being on. my regular warranty (3/36) is over but i have an ESP which would cover the problem and i would pay a $100 deductible. the service writer called me 2 ti regular warranty (3/36) is over but i have an ESP which would cover the problem and i would pay a $100 deductible. the service writer called me 2 times to advise me of when the unit might be ready. in the meantime, i went through the Warranty Book that came with my Fusion and found the the SRS has a warranty for 5yrs/60K miles and the airbag issue should be covered under that warranty. i had to bring that to the service writer Teresa's attention. it wasn't until i told her about that that she even acknowledged that the airbag issue could be part of the SRS warranty. i am a layman and feel that i would have had to pay the $100 deductible if i wouldn't have done my homework and mentioned it to her. the other issue is i brought my Fusion in at 9am on a wednesday morning and it was not ready for pickup til friday night at 5pm. the reason i was told when Teresa called me on Thursday morning was that the new "part" arrived, but it was defective. Although that is "possible", i highly doubt that to be true. Ford is a world class global company that does not deal in inferior parts. I believe this was an excuse, not the real reason. Also, when i called on friday at 4:45pm to see if my Fusion was ready, my service writer had already gone home and I had not yet received a call on if my unit was ready. That's when I talked to Edy (a guy). He told me that my car was NOT ready as the PART was not in yet. --- Then 5 minutes later, I received a call from Kathy (another service writer) who said my car was ready. -- I was frustrated by then. I then came and picked up my vehicle. More

It was everything I expected from a car dealership. A problem with the original car purchased was promptly taken care of by delivering a comparable vehicle. All of the features of the vehicle presently w problem with the original car purchased was promptly taken care of by delivering a comparable vehicle. All of the features of the vehicle presently were thoroughly explained. The followup customer care has been excellent so far. More

We have been using Ford Country on Gibson Road in Henderson since we came to the Las Vegas Valley in 1997. We have purchased two vehicles from this dealership as well as used their service many time Henderson since we came to the Las Vegas Valley in 1997. We have purchased two vehicles from this dealership as well as used their service many times over the years. This dealership has been the finest dealership I have ever dealt with They are great in all areas (sales, service, maintenance, etc.) and have some of the most consistently customer service staff I have ever dealt with. I would recommend Ford Country to anyone. More

John spent a good deal of time with my husband -- really an entire afternoon and part of the evening finalizing the sale (until close to 9:00 PM.) He was patient, very knowledgable, unbiased and extremely an entire afternoon and part of the evening finalizing the sale (until close to 9:00 PM.) He was patient, very knowledgable, unbiased and extremely helpful regardless of the type of vehicle my husband was looking at. My husband was initially looking at a used Jetta. John even let him drive it to our house to pick me up so I could return to the dealership with him to look at another vehicle (the new 2012 Ford Focus) which my husband had seen. When we returned to the dealership, the 3 of us took the new Focus for a test drive. We liked it and then proceded to make the deal and start signing all the papers. We have purchased 3 new vehicles within the past 2 years. The time we spend with John Macinnas was the most pleasant experience of all of them. We would highly recommend John to any friend looking to purchase a new car and I'm sure we, too, if and when we are in the market again, will contact John. More

Began our search for a new truck online and found a few that interested us...Ford Country did not actually have the particular vehicles at the lot but began their own search...utliately we found the exact that interested us...Ford Country did not actually have the particular vehicles at the lot but began their own search...utliately we found the exact truck we wanted and gave us an incredible deal. The entire team was very helpful, friendly, and will return for my next ford truck. More

Excellent service. Great dealership. I've bought several cars from Ford Country. Sam Pizzo has always been my sales rep. He has integrity and is very honest. Mark Dilts has always taken care of my servic cars from Ford Country. Sam Pizzo has always been my sales rep. He has integrity and is very honest. Mark Dilts has always taken care of my service needs. I would hearti;ly reccomend Ford Country to anyone. More

I have purchased 6 new Ford Trucks and 2 new Ford cars from Ford Country over the years and have always found the sales staff eager to please, friendly, attentive, and business-like. I especially enjoy de from Ford Country over the years and have always found the sales staff eager to please, friendly, attentive, and business-like. I especially enjoy dealing with Elie LaRage, who I find very helpful. Also, I have developed an excellent relationship with Bill Mahoney in the service department. I find Bill to be friendly and always available with good advice on how to keep my Ford Products running perfectly. I do and will continue to recommend Ford Country to my friends and business associates as I am proud of the Ford Company and applaud your quality and continued success. Thank you, Ralph Durgin More

easy transaction, better than the bastards at Findlay Honda. Tried to hassle me when I termed the lease on my '08 Honda. Rich found me exactly what I wanted, and expedited the entire deal. You would be w Honda. Tried to hassle me when I termed the lease on my '08 Honda. Rich found me exactly what I wanted, and expedited the entire deal. You would be wasting your time if you buy anywhere else but Ford Country. More

I was very impressed with this dealership. I really wanted to buy their new f-150. But this was when Toyota was having its difficulties. I got a Tundra for the same price as the new F-150 and 0 percent wanted to buy their new f-150. But this was when Toyota was having its difficulties. I got a Tundra for the same price as the new F-150 and 0 percent financing. I couldn't argue with the numbers. I still miss my F-150 and like it better than the Tundra. They just couldn't compete on price. ((hugs)) More

Ford Country has been great to me.....The employees have Ford Country has been great to me.....The employees have been polite and very helpful,whether buying a car, obtaining service on my vehicles (200 Ford Country has been great to me.....The employees have been polite and very helpful,whether buying a car, obtaining service on my vehicles (2008 Ford Taurus X and 2011 Mustang convertible) or helping me whenever I have a question. Delorean Rogers has been especially kind by answering any questions and has helped me numerous times by connecting my blue tooth whenever I lose the connection. More