Ford Country

My wife and I had an amazing experience at Ford Country Henderson! From start to finish, the entire team made us feel welcome and taken care of. Brandon was professional, patient, and incredibly helpful th Henderson! From start to finish, the entire team made us feel welcome and taken care of. Brandon was professional, patient, and incredibly helpful throughout the process. He made sure all our questions were answered and that we found exactly what we were looking for. Luis Cruz in financing was equally fantastic — he explained everything clearly, made the process smooth, and went above and beyond to make sure we understood all of our options. A huge thank-you to Kelly Henderson, the manager, for stepping in and helping work out the final details of our deal. She truly went the extra mile to make it happen, and we can’t thank her enough for her kindness, professionalism, and genuine care. We also want to thank the amazing team member who did our new vehicle delivery checklist — they made sure we were comfortable with every feature of our new EV before we left the lot. We’re absolutely in love with our new electric vehicle and are so happy to be a part of the Ford Family. Ford Country has earned customers for life! — Kyler & Stephanie White More

Frank, Chad, and Sharon were quick to answer my question. I was impressed with their knowledge of the vehicles and financials and I am highly appreciative for Sharon’s help time she spent with me going over I was impressed with their knowledge of the vehicles and financials and I am highly appreciative for Sharon’s help time she spent with me going over the functionality of my new Ford Ranger. More

Frank has been amazing since our very first interaction to finding the car that fits my needs to going the extra mile to make sure all the questions I’ve had have been answered properly. Even with minor se to finding the car that fits my needs to going the extra mile to make sure all the questions I’ve had have been answered properly. Even with minor servicing he has been amazing HIGHLY RECOMMEND HIM! More

I felt served! I loved the boxed water! Brian, taught me about car workings, was patient and kind! Frank ran around and guided the process along. Brandon explained I loved the boxed water! Brian, taught me about car workings, was patient and kind! Frank ran around and guided the process along. Brandon explained the paper work. I’m senior and insecure with change. These young men made the experience successful and pleasant! Ty! More

The worst customer service I ever had from car dealership. Try to get a hold service department wait over ten minutes to talk to someone no one newer so I can back and super rude lady I think name dealership. Try to get a hold service department wait over ten minutes to talk to someone no one newer so I can back and super rude lady I think named Hannah. I explain that I waited for service for ten minutes and she just rude. I get sent parts who send me back to service which I wait and never get. I call back and operator is even ruder. I wait for service for over ten minutes and have to call back to receive more rudeness even told I should come to dealership to talk to service department. I try a couple a couple more times and now they won’t pick up. The customer service from this operator is pathetic and I don’t mind telling as many people how dissatisfied I am over their operator in regards to getting a hold of service department Is. More

After 15 days of having my 2025 Bronco in my possession, it had to be towed out of my work parking lot due numerous safety/service lights coming on. The service department was asked to document all issues t it had to be towed out of my work parking lot due numerous safety/service lights coming on. The service department was asked to document all issues thoroughly, as I am concerned this vehicle may be a lemon and need to protect myself from future issues with it. The service department, sales representative and sales manager all told me that they would not document more on the service report than they already had- even after I provided them with pictures of each alert that I received. They continue to tell me that my vehicle is ready to be picked up, but refuse to document accordingly. Because I work 7 days a week, and am not able to leave work for a 5th time to deal with this issue, the sales manager offered to deliver my vehicle to my home, but then retracted that the next day and is adamant that I must pick it up- they don’t care about the inconvenience caused or hardships occurred from not having a vehicle, even though I’ve now spent over $7500 in just a few weeks on down payment and registration. They are now pushing a narrative that my vehicle is ready for pick up, and I’m just refusing to get it- when all I want is for the issues to be documented appropriately, and for them to be true to their word on delivering it, as promised. The sales manager just offered to pay for my first months payment IF I would come and pick up the vehicle, instead of having it delivered to me as he suggested. I’ve never known *any company to throw money at a customer, unless they know they are at fault for something bigger and want to avoid additional issues. More

Frank was nice guy and made the process easy. I Would recommend buying from Frank I Would recommend buying from Frank More

Frank is now family! I am so pleased with my purchase! Def recommend! Thanks much! I am so pleased with my purchase! Def recommend! Thanks much! More

Our experience was Excellent and The County Ford Team Really Worked Hard To Get Us The Price and Monthly Payment We Wanted The Features We Wanted our 2025 Ford Explorer Too Have. Frank Was Kind and A Gre Really Worked Hard To Get Us The Price and Monthly Payment We Wanted The Features We Wanted our 2025 Ford Explorer Too Have. Frank Was Kind and A Great Sale Expert will Definitely Shop with The County Ford Team Again In The Future❤️ 🙏🫡. Thank You All From the Receptionist, Saleman Managers and Finance Dept The Delivery Team That shows you The Vehicles Features of your New Ford You All Rock. More

Honestly, best dealership that I’ve been to. I’ve been dealing with the sales person Kevin Schwan since 2016 always help me out. I always I was friendly, not not rushing me trying to get me into I’ve been dealing with the sales person Kevin Schwan since 2016 always help me out. I always I was friendly, not not rushing me trying to get me into just anything always put my niece first More