Ford Country

The receptionist were great with welcoming smile, sales personnel were also friendly and helpful, ,Kevin Schwan and Jason from finance were super helpful, look forward to working with them in the fu personnel were also friendly and helpful, ,Kevin Schwan and Jason from finance were super helpful, look forward to working with them in the future. More

I was going here to change a lease into a purchase.The I was going here to change a lease into a purchase. The appointment was at 1pm. I left at 3pm. Took a little long in my opinion. I was going here to change a lease into a purchase. The appointment was at 1pm. I left at 3pm. Took a little long in my opinion. More

I just wanted to leave a few words about our buying experience yesterday. We've had some challenges with our credit over the years which resulted in a chapter 7 ultimately. I got connected to Ford Coun experience yesterday. We've had some challenges with our credit over the years which resulted in a chapter 7 ultimately. I got connected to Ford Country by a company called Tidewater, who connected me to Chad Wellborn, a specialist when it comes to these things. Unlike other sales folks, Chad LISTENED to us, took down some information, and gave us the tools to find our next vehicle. Less than 24 hours later he called us with an approval and for the car we wanted, with no money down and opportunity to add an extended warranty. When we came to the dealership, he had the car pulled out and washed, all the paperwork was ready for signing and facilitated our test drives. I say this plural because we had our two year old with us, who was also treated like a king at the dealership, and we needed to take turns test driving the car so one of us could stay with him. After our test drive confirmed the love we had for this 2019 Hyundai Tucson Ultimate, we went in, signed and spoke with Ryan, the finance manager, got our extended warranty and were on our way in less than 90 minutes. That was the best purchasing experience we ever had. From someone who once had a bad experience YEARS AGO at this same lot, they have done a tremendous job at becoming top notch when it comes to customer service. I'll be sending all my friends this way going forward. Thank you Chad, and thank you Ford Country! More

We have a 2018 Ford Edge. The service department advised us that the battery, which had died on us, was covered under our factory warranty and that Ford would have the vehicle towed to the dealership by roa us that the battery, which had died on us, was covered under our factory warranty and that Ford would have the vehicle towed to the dealership by roadside assistance. The service department replaced the battery and a service was performed the next day. Daniel Lopez was the service department advisor that oversaw the battery issue and oil change service. He was pleasant and personable to work with. He gave us a step-by-step account of how Ford would honor our warranty and towing process. He is easy to like and represents the Ford Motor Company well. Thank you. More

Service was carried out professionally and a full report was made available at pick up. However, the massive price increase was a shock! I will have to look at alternative service locations was made available at pick up. However, the massive price increase was a shock! I will have to look at alternative service locations More

My ticket writer was courteous and informative the waiting room was clean . Angelica Guevara explained the work that had been accomplished and let me know I had no problems waiting room was clean . Angelica Guevara explained the work that had been accomplished and let me know I had no problems More

Nice service guy, helpful.Feel with such low mileage my Nice service guy, helpful. Feel with such low mileage my camera should have been pro rated. Also have had recalls and no loaner, had to rent a car. Nice service guy, helpful. Feel with such low mileage my camera should have been pro rated. Also have had recalls and no loaner, had to rent a car. More

Ford Country is awesome. Always great service. Service Advisor Fernando is awesome. Thanks You. I will continue to bring my truck here. Very recommended. The best Advisor Fernando is awesome. Thanks You. I will continue to bring my truck here. Very recommended. The best More

Kevin was very knowledgeable and made the whole process seamless and easy. It was a quick transaction from start to finish. He went out of his way to find the vehicle I was wanting. Much appreciated! seamless and easy. It was a quick transaction from start to finish. He went out of his way to find the vehicle I was wanting. Much appreciated! More

Frank was so helpful, knowledgeable and I will recommend him to others. Frank stayed after hours to make sure our questions were answered and mace the purchase process quick him to others. Frank stayed after hours to make sure our questions were answered and mace the purchase process quick More