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Ford Country - Service Center

Henderson, NV

4.5
304 Reviews

304 Reviews of Ford Country - Service Center

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May 01, 2011

I want acknowledge Teresa Ceba for her courteous and efficient service. She is clearly the best customer service rep I have ever dealt with in this city. If not for her, I would not bring my car to Ford More

by waynescc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Ceba
April 30, 2011

The service tech was freindly, didn't try to sell me something I didn't need, the job was done right. I could've gotten the work done cheaper at a fly by night garage, but Ford knows my vehicle better t More

by lasvegashighroller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
1
April 30, 2011

I have no complaints about Ford Country! From the QuickLane to the Service Advisors...Ford Country is simply the best. I can always expect a call from Cathy regarding my vehicle. I have NEVER had to More

by MattNVegas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Solarzano
April 16, 2007

paid well over 7000.00 for service to a 2000 ford e -150 they replaced the whole cooling system and some more....give me back the van with engine light coding and temp overheating....went back a couple of m More

by caliber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
mark/andrew
Jun 09, 2011 -

Ford Country responded

Caliber, Let me start off by apologizing for any inconvenience we may have caused you here at our service department. We strive to correct any issues with our customer’s vehicles in a timely manner every time. Naturally, our goal here at Ford Country is to make everyone’s service visit go as smoothly as possible. Sometimes we miss the mark and will make any corrections necessary. In the future should you decide to give us another opportunity to earn your business please be sure to inform a manager if your experience doesn’t measure up to your standards. Our goal is to maintain a completely satisfied experience at our dealership and improve our customer’s overall satisfaction every time . Once again, I apologize for any inconvenience. I thank you for your input. Mark Dilts Parts and Service Director Ford Country 280 N. Gibson Road Henderson, NV 89014 (e-mail) markd@fordcountrylv.com (office) 702-558-8123 (fax) 702-558-8030

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