Ford Crestview

I have only had my Lincoln for a few months so I only have experienced service in two Ford service centers. At the dealership in my town (Ocala) the service was great, the waiting room spacious and clean have experienced service in two Ford service centers. At the dealership in my town (Ocala) the service was great, the waiting room spacious and clean and there were multiple snacks. When the service was complete my car was vacuumed and washed. At Crestview the staff were very nice and they did complete my oil change however when I arrived I was told they did not have me scheduled but could work me in ( I showed them the confirmation e Mail). The waiting room is very small with a four person limit (COVID) and several of the seats were stained They did have coffee. When my car was done it had not been cleaned at all and the old oil change sticker had not been removed and there was no new oil change sticker on the windshield. Again the staff was nice, but given a choice I would not go back. More

Dealership and my associate were friendly and professional. I arrived at .y appointed time and was met with a smile and fixed my F150 in a swift manner! Thank you! professional. I arrived at .y appointed time and was met with a smile and fixed my F150 in a swift manner! Thank you! More

The Crestview Ford dealership has always treated me with very good service and the people I have met and dealt with have been very helpful and courteous. very good service and the people I have met and dealt with have been very helpful and courteous. More

Just an oil change, tire rotation and balance then my recalled drivers door latch stopped working. They ordered the replacement part for me. Took from 0730 til almost 11. A little long for a scheduled ap recalled drivers door latch stopped working. They ordered the replacement part for me. Took from 0730 til almost 11. A little long for a scheduled appointment More

wonderful staff good choices everyone was very friendly got us in and out with a new purchase the ladies are awesome!! thanks so much ladies got us in and out with a new purchase the ladies are awesome!! thanks so much ladies More

Since my mustang was new I have had problems with the instrument cluster software. Though they have the parts they don’t have a loaner. I have been waiting over a month for a return call on this warranty instrument cluster software. Though they have the parts they don’t have a loaner. I have been waiting over a month for a return call on this warranty issue. The people I have felt with are not listed. The service manger was Jacob Simmons. More

Great service, quick and timely communication. Very easy check in and check out process. Definitely recommend Ford of Crestview for any service needs for your vehicle. check in and check out process. Definitely recommend Ford of Crestview for any service needs for your vehicle. More

Service folks were friendly and attentive. I had an appointment and was taken care of in a timely manner. I waited for the service and was out of the dealership in an hour. Two Thumbs Up! appointment and was taken care of in a timely manner. I waited for the service and was out of the dealership in an hour. Two Thumbs Up! More

The service truck had only been with Crestview ford for about a week. He was experienced with another company, and despite being new he answered my questions, with help if he wasn't sure. He was very thoro about a week. He was experienced with another company, and despite being new he answered my questions, with help if he wasn't sure. He was very thorough. More

I was surprised to see an approximate 73% increase in the price for the same service I had done a year ago… #CorporateBuyout... This seems excessive compared to other dealership rates for an otherwise routin price for the same service I had done a year ago… #CorporateBuyout... This seems excessive compared to other dealership rates for an otherwise routine service. More