Ford Lincoln of Smithtown

Warranty Runaround, Ignored, and Discouraged From Speaking Out My experience with Smithtown Ford has been completely unacceptable. For nearly a year, I tried to get my Bronco convertible soft top Speaking Out My experience with Smithtown Ford has been completely unacceptable. For nearly a year, I tried to get my Bronco convertible soft top repaired because it appears to be ripping. I brought my vehicle in multiple times while it was still under warranty and was repeatedly told they were “waiting on parts.” This same excuse was given to me for almost 10 months, which now clearly seems like a deliberate delay until my warranty expired. When I attempted to escalate the issue, I was passed around instead of helped. The manager, Anthony, was not particularly friendly but immediately sent me to the service manager named Chris. After that, communication completely stopped. Chris called me once when I was unavailable. When I returned his call, he sounded annoyed and said they were “looking into it.” That was months ago, and I have received zero updates despite repeated attempts to contact him. I even told Chris that I intended to write a review and he explicitly told me, “No, no, no, don’t write a review.” That alone shows a disturbing attempt to discourage legitimate customer feedback. I also experienced ongoing issues with my glove compartment while my vehicle was still under warranty. I brought it in multiple times and was repeatedly told nothing was wrong. On the third visit, they finally admitted it was broken but then claimed it was no longer covered because my warranty had expired, even though the problem was reported multiple times while under warranty. I even contacted Ford Motor Company directly and was advised to take my vehicle to a different dealership, confirming just how poorly this location handled my situation. Now my vehicle is completely out of warranty, and I am left with unresolved repairs after nearly a year of being misled, ignored, and discouraged from speaking out. This dealership demonstrates poor management, deceptive practices, and a complete lack of respect for customers. I am currently exploring legal options, including a class action lawsuit, regarding these warranty delays. If anyone else feels they were misled please leave your number below. More

I never write reviews, but I have to write one for Smithtown Ford. They did a good job doing the water pump on my truck for a warranty standpoint, but then they scratched the front of my truck which I Smithtown Ford. They did a good job doing the water pump on my truck for a warranty standpoint, but then they scratched the front of my truck which I had video documentation which I’m still in process of taking them to court. The guy was so rude to me at the service desk. Very unprofessional told me that I probably did it and accuse me of fraud. I’ve never seen the inside of a courtroom in my life and I’ve never sued anybody. More

Jonathan was super helpful, courteous and worked with me every step of the way making the process smooth and less stressful. He worked with me to get to the price where I was comfortable to pay each month. every step of the way making the process smooth and less stressful. He worked with me to get to the price where I was comfortable to pay each month. I love my Maverick!! Thank you Jonathan for all your hard work and dedication to your job. I would definitely work with you again! More

The worst dealership ever I bought a few cars from them and two of them had a recall on the airbag which they never told me and fix it before they sold it to me . I found that out after my son got into an and two of them had a recall on the airbag which they never told me and fix it before they sold it to me . I found that out after my son got into an accident the airbags didn’t deploy. The second one had three accidents and they never said anything about it. They never gave me the CARFAX. When I ask them about the cars they said that it’s my problem now and there is nothing they can do . And the service is even worse if you own a ford they don’t give you a loaner only if you buy a Lincoln and some models. Never again anything from them . STAY AWAY AT ANY COST. More

STAY AWAY. Bought a car 14 months ago. This is the second major issue I had with my Bronco Sport. Today I spent 5 hours waiting for them to figure out what was Bought a car 14 months ago. This is the second major issue I had with my Bronco Sport. Today I spent 5 hours waiting for them to figure out what was wrong with my truck. They still do not know and they refused to provide me with a rental car. The service manager (Chris) was nasty and rude. They sent me away with no car and no way to get to work over the next few days. I bought my car at this dealership and had a good experience with the sales team but the service department is a different story. In my opinion this was by far the worst customer service experience I have ever had. So disappointed in the way I was treated today. Please avoid this dealership. More

This dealership is a joke. They have NO idea what they have in stock. They Markup literally every used car twice it's worth. Don't mention the NEW car markups. They sit there a They have NO idea what they have in stock. They Markup literally every used car twice it's worth. Don't mention the NEW car markups. They sit there and try to tell you supply is low so you have to pay $5k more LOL. Literally like dealing with the mob, The sales manager is this young wannabe who thinks he can tell YOU what your paying. Oh and they think that you paying sticker is saving you money LMAO. Want to waste your time then go here. If you are serious about a car like I was then look at some other dealer, preferably out of the NY metro area because they are all arrogant clowns. They literally blew a cash immediate sale to fatten there wallet with inflated prices. More

Sorry this review took so long to write,,,but we have been out driving and enjoying our new Corsair that Pete Walters helped us to purchase. I was apprehensive to go through the hassle of buying a new ca been out driving and enjoying our new Corsair that Pete Walters helped us to purchase. I was apprehensive to go through the hassle of buying a new car, after holding on to our 2011MKZ. Pete was a great help, informative and patient as he helped us make the decision on this huge purchase. Thanks Pete. More

Informative knowledge friendly clean easy to work with excellent customer service salesman was friendly and followed up was able to contact my insurance agent to register the car excellent customer service salesman was friendly and followed up was able to contact my insurance agent to register the car More

Marc Birthwrigh was phenomenal in providing me the ultimate professional advice on the various features of the Lincoln Nautilus. ultimate professional advice on the various features of the Lincoln Nautilus. More