Ford Lincoln of Smithtown

Great experience all of my concerns and problems were resolved, the service manager was very professional and took the necessary time to insure my satisfaction with th all of my concerns and problems were resolved, the service manager was very professional and took the necessary time to insure my satisfaction with the service. More

Very pleased that mike the service manager was able to get me in for an appointment as original date provided was not fast enough Jim with service was very prompt and helpful in helping me get all items get me in for an appointment as original date provided was not fast enough Jim with service was very prompt and helpful in helping me get all items completed in a very timely manor Thank you team More

I don't know what you're talking about. This dealer is amazing!! You should have been there to witness the transaction! Love my truck love the price see you guys in three years. amazing!! You should have been there to witness the transaction! Love my truck love the price see you guys in three years. More

Liars! Be careful. They told us what we wanted to hear so One star ⭐️ is more than they deserve, you should only get zero stars. Liars! Be careful. They told us what we wanted to hear so that we would accept One star ⭐️ is more than they deserve, you should only get zero stars. Liars! Be careful. They told us what we wanted to hear so that we would accept the offer. Unfortunately we didn’t get this in writing. When my husband went to pick up the ford ranger, it all changed and they increased the out of pocket amount by $2100. I wasn’t present to intercept or decline this new twisted and my husband didn’t want to argue. He was excited about the car and so the agreement was signed. I called that same day, spoke with Rocco, the sales person and then spoke with a finance manager. Bit they declined to adjust to the original agreement. I was stuck. Don’t shop at this dealership. They are the reason car dealers have a bad reputation and name. They’re scammers. I even tried to reach out the owner with no response. They don’t care. Never again will we deal with this establishment. I’m spreading the word. The worst experience ever!!! LIARS. Don’t trust this Ford dealership. More

CAR SERVICING SERVICE MANAGER WAS EXTREMELY HELPFULIN RECOMMENDING THE TYPE OF SERVICE NEEDED. HE ALSO MADE SURE THE WORK WAS COMPLETED TO OUR SATISFACTION AND THE SERVICE MANAGER WAS EXTREMELY HELPFULIN RECOMMENDING THE TYPE OF SERVICE NEEDED. HE ALSO MADE SURE THE WORK WAS COMPLETED TO OUR SATISFACTION AND THE CAR RECEIVED A WWASH. More

Usual good service . Brought the car in for the usual oil change but also required a evaluation of the charging system as the battery did go dead. Some adjustments to t . Brought the car in for the usual oil change but also required a evaluation of the charging system as the battery did go dead. Some adjustments to the software was made. Car is running fine. Usual car wash also noted. Especially have had good results with Gabriella , One of the fine service reps at this facility. More

Matt in finance Everything started off great our sales person Rocco was awesome we found the car we loved and settled on numbers. Unfortunately When we met Matt i Everything started off great our sales person Rocco was awesome we found the car we loved and settled on numbers. Unfortunately When we met Matt in finance everything got destroyed He was the most arrogant disrespectful rudest person I’ve ever meet. He tried adding $20 to the monthly payment and $700 to the down payment. He tried to take advantage of a mother and her son. Totally disgusting human being. It’s so unfortunate because the dealership was so great everybody was so friendly except for him. I really thought that Smithtown Ford was a family friendly dealership who cared about their customers how they could hire Matt and allow his behavior is beyond me. More

Unhappy They are i responsable they give me apoymemt i drop off my truck and they tuck like for days yous to say its batery problem so wy. Make it apoyment? They are i responsable they give me apoymemt i drop off my truck and they tuck like for days yous to say its batery problem so wy. Make it apoyment? More

Service department I brought my car back in for an previous issue with the back window, that was repaired a few months earlier. They had my car for a full week they kept I brought my car back in for an previous issue with the back window, that was repaired a few months earlier. They had my car for a full week they kept telling me they didn’t have the lubricant for the window track. It’s unbelievable it would take a service center a week to get lubricant!! I had to call every day to see what was going on! Hopefully it’s fixed right this time! More

Horrible Service Department This is the worst Ford Dealership to deal with! Their service department is horrible! I have purchased five cars from them and they do not care abou This is the worst Ford Dealership to deal with! Their service department is horrible! I have purchased five cars from them and they do not care about their loyal customers. I am sitting in the dealership waiting to get my airbag recall serviced after trying for a long time. They claim they are always busy or don’t have the part. I have a 2:30 appointment and arrive at 2:15. They have an attitude towards me and ask why am I bringing in a car so late in the day and it has to be left overnight. I state that I have an appointment and they are to service it. In the past they have always driven me gone while my car is in their shop. I live less than 5 minutes away. Today they tell me they have no cars. Really, aren’t they a car dealer. They said they can drive me home in my husbands mustang (the car that is bring serviced). There is no way they are driving out car around. Then proceed to tell me it’s going to be a few hours. So now I am forced to sit here! Stay away from the service department!! More