Ford Lincoln of Smithtown

TERRIBLE dealership avoid like the plague Had my 2014 F 150 rear axle replaced by there service department on 10/17/2016, had to take it back to them on 12/1/2016 because all the dash board li Had my 2014 F 150 rear axle replaced by there service department on 10/17/2016, had to take it back to them on 12/1/2016 because all the dash board lights were lit up and the rear axle was making a really bad noise. I asked them to just look and see if it was safe to drive and they said they were to busy and i need to leave it. I didnt ask for a repair, I asked for them to look at it to see if it was safe to drive. I had to take it to Huntington Ford where they looked at it and said it was very dangerous to drive and Ford of smithtown may have installed the wrong axle! I had to rent a ford focus on my own credit card because all of there loner vehicles were out. Today is 12/13/2016 and Huntington Ford has informed me that the parts are on back order and they dont know when they can get the parts! So know I am stuck in a roller skate size car for god knows how long. I spoke to Anthony, 1 of the managers at Ford of Smihtown, I asked him to purchase my truck back due to the extensive damage caused by there repair shop, and he offered me a 2016 F 150 for $641.84 per month for 84 months! 84 months! yes, 84 months! He offered this to me while laughing and saying "we will never eat this" What a stellar human being this "manager" Anthony is! Great company rep. So here I am, in a roller skate of a rental car that had to be a ford product if I wanted to try to be reimbursed by Ford for god knows how long, with a truck that I have to keep paying for that may be fixed in a month or 2, and will probably never drive correct again due to there 'certified technician"! I bought 7 cars from them and my father bought 4 cars. 11 cars later and they dont care about me, my family safety or my problem that was caused by them. STAY away people. VERY bad people here. More

Retaliation for a honest survey Be very aware of this service center!!!! After servicing your vehicle they will tell you to expect a survey email. They will also ask you to rate them Be very aware of this service center!!!! After servicing your vehicle they will tell you to expect a survey email. They will also ask you to rate them excellent on the survey. But what if the service wasn't excellent? My service experience was horrible. The facility was infested with flies, the service man forgot to provide me with all of the services I paid for, and I was over charged for labor time. Far from an excellent experience. Upon complaining, the service receptionist Chris gave me a complimentary service voucher. Because i didnt know that this service voucher was a bribe to get me to lie on my survey, i answered my survey honestly. Upon returning to the Smithtown service center to use my "voucher", i was first handled rudely, then given an appointment, then called 30 minutes later to be told by Chris "my manager told me to call you to tell you that because of your survey answers, we will not be servicing your car anymore" (retaliation). Luckily for me they didn't service my car and purposely damage it. So a word of advice, lie on your survey or else you too may face retaliation. Let's see how the corporate office handles this situation. More

Great Dealt with Chris Kelly, leased a 16 explorer from smithtown ford. Chris was very knowledgable and patient. Offered a good price, told it as it is. The Dealt with Chris Kelly, leased a 16 explorer from smithtown ford. Chris was very knowledgable and patient. Offered a good price, told it as it is. The mext day we saw Matt to discuss finance, with our excellent credit that went very quick and we were on our way in our new truck. I think people with poor credit are the ones that give this dealer a bad review, dealer is trying to work with them to get them in a car but ghey dont understand when your credit sucks, you pay more. I had a very pleasant experience and would teccommend this dealer to all my friends. My wife went in a got a new car too, aldo a pleasant exprrience. More

DONT BOTHER! Made a deal to lease an Escape...signed the initial paperwork and put down a deposit. Came back the next day to finalize everything with the finance d Made a deal to lease an Escape...signed the initial paperwork and put down a deposit. Came back the next day to finalize everything with the finance department (Matt) who told me that my deal was completely ridiculous and that I misunderstood what the salesman said EVEN THOUGH IT WAS CLEARLY WRITTEN ON ALL THE PAPERWORK. Given the fact that I am a young female and was by myself - not accompanied by my husband or father - he was definitely trying to strong arm me into shelling over more money. Someone needs to tell these people that you get more with sugar than xxxx. So rude and unprofessional, speaking poorly about the salesman I worked with. Needless to say I stood my ground and left with my original vehicle and no Escape. If they don't want my business, they don't have to it. GO ELSEWHERE and save yourself the 2 hours, disrespect, and unnecessary frustration I dealt with. More

Excellent Customer Service I have purchased 2 vehicles and would recommend this dealership to anyone looking to buy a car. My salesman Jay was very helpful and got me exactly wh I have purchased 2 vehicles and would recommend this dealership to anyone looking to buy a car. My salesman Jay was very helpful and got me exactly what I wanted, he did not stop till I was happy and driving my car off the lot. More

Great experience I leased a Ford Fusion SE from Ford Lincoln of Smithtown and my experience was great. Jackie Fertig was my salesperson and her spirit made this exper I leased a Ford Fusion SE from Ford Lincoln of Smithtown and my experience was great. Jackie Fertig was my salesperson and her spirit made this experience unlike any other. I recommend anyone to go to sit down with Jackie, you will leave with a smile on your face. It was truly the best and easiest car buying experience I have ever had. Thank you Jackie and the whole team at Ford Lincoln of Smithtown! More

ford fusion Leased a fusion. Jackie very good to work with. It was a quick and simple process Leased a fusion. Jackie very good to work with. It was a quick and simple process More

Bob Resti Smithtown Ford Thank you Bob Resti for outstanding service. I am enjoying my lovely blue 2015 Ford Fusion!! Thanks for doing all the research regarding all Ford mode Thank you Bob Resti for outstanding service. I am enjoying my lovely blue 2015 Ford Fusion!! Thanks for doing all the research regarding all Ford models. More

A Horrible Expereince Our sales associate was very helpful which is the only reason they are getting one star. THIS WAS THE WORST CAR BUYING EXPERIENCE WE HAVE EVER HAD. Th Our sales associate was very helpful which is the only reason they are getting one star. THIS WAS THE WORST CAR BUYING EXPERIENCE WE HAVE EVER HAD. The day we went to pick up our car the finance department and managers tried to charge us more money than originally agreed on. Things quickly escalated when they contradicted what we were originally told and said we didn't know what we were talking about. The finance people and managers were shouting at us in the showroom and said they didn't care since it was only a used car. As a business that relies on customer service they did a horrible job at resolving the situation and acting polite. If you have the choice, go somewhere else and do not waste your time at this atrocious dealership. More

Recommendation of Dealership and Staff Excellent dealership and a wonderful salesperson named Jackie. I received a great deal. My Ford F-150 is an amazing truck. They found the perfect t Excellent dealership and a wonderful salesperson named Jackie. I received a great deal. My Ford F-150 is an amazing truck. They found the perfect truck for me. I highly recommend Ford Lincoln of Smithtown and Jackie to you. More