Ford Lincoln of Smithtown

I never write reviews, but I have to write one for Smithtown Ford. They did a good job doing the water pump on my truck for a warranty standpoint, but then they scratched the front of my truck which I Smithtown Ford. They did a good job doing the water pump on my truck for a warranty standpoint, but then they scratched the front of my truck which I had video documentation which I’m still in process of taking them to court. The guy was so rude to me at the service desk. Very unprofessional told me that I probably did it and accuse me of fraud. I’ve never seen the inside of a courtroom in my life and I’ve never sued anybody. More

After dropping the car off for service, I received absolutely no communication from the Smithtown Ford service staff. I had to call a number if times until I finally received a call back with a vague absolutely no communication from the Smithtown Ford service staff. I had to call a number if times until I finally received a call back with a vague explanation. Finally, over a week later, I picked up my car and had the technician show me the work. I noticed the oil dipstick was broken. The technician immediately stated that "That's how it was when it came in." I know for a fact that it was not. They replaced the forward catalytic converter right below the dip stick (coincidence?). I returned on Monday to pick it up a replacement dipstick NOT OEM Lincoln. Very unhappy!!! More

Wow great experience and professional results ! ! Thank you Ford of Smithtown!! The sale department too is excellent. ! Thank you Ford of Smithtown!! The sale department too is excellent. More

Horrible experience with the receptionist who is responsible for scheduling service appointments. Incredibly incompetent and reflects exceptionally poorly on Smithtown Ford as a whole. Such a shame. responsible for scheduling service appointments. Incredibly incompetent and reflects exceptionally poorly on Smithtown Ford as a whole. Such a shame. More

The staff was great they picked up my car and dropped it off in about four hour with all the safety recalls complete this was the best service experience I ever had thank you the great service off in about four hour with all the safety recalls complete this was the best service experience I ever had thank you the great service More

I am pleased to recommend the service department and the people who work in the department. people who work in the department. More

The best service department I’ve ever done business with. They are always polite and pleasant, and very accommodating. My one complaint: they have no snacks, etc., so if you are going to be waiting a lon They are always polite and pleasant, and very accommodating. My one complaint: they have no snacks, etc., so if you are going to be waiting a long time, better bring your own. More

The dealer rep, Cindy Perez, was very helpful and accommodating. It was clear that she cared about my service. She went out of her way to find answers by enlisting service mechanics. accommodating. It was clear that she cared about my service. She went out of her way to find answers by enlisting service mechanics. More

the people in the service dept. were excellent.. they listen to my problem & solved it in a timely manner. were excellent.. they listen to my problem & solved it in a timely manner. More

The service department is fantastic. The people at the front desk do whatever they can to take care of the customer The people at the front desk do whatever they can to take care of the customer More