This place will never get my business again. I had an issue with a previous service from them and it took 3 weeks to get an actual answer about it (including 3 times they said they'd call me back... and didn't). I had complained about a tire replacement (where they had replaced only 1 tire on my fiance's AWD car without me realizing). When we drove across the country, the valvoline guy changing my oil pointed out how the size of one of the back tires seemed drastically different from the others (which can be terrible for the differentials of an AWD). That's when I realized that they had only replaced one tire. We immediately got all our tires changed with a Ford dealership in Minnesota. When I complained to Branford Ford about this, they said they didn't have the measurements in their system and asked me to provide measurements from either the Valvoline/Ford dealership in Minnesota. Unfortunately, neither the dealership nor valvoline recorded the tread depths. Branford Ford then got back to me the following week saying they "found the measurements" and that the difference in tread depth was fine and did not justify a refund for their tire replacement. It seemed a little sketchy how they couldn't find the measurements in their system at first but then all of a sudden had them the next week. These shady business practices, along with management clearly having no desire to keep my satisfaction (or business for that matter) with them, are the reasons that I will never go back. We had spent a lot of money there (annual servicing, etc.) and the way they handled this issue lost our business for good.... all over a single tire.