Ford of Branford

They hid the fact that the car I was interested in was modified and were either uninformed or untruthful about laws around getting an inspection sticker. modified and were either uninformed or untruthful about laws around getting an inspection sticker. More

The worst a recall more damage done then repaired then lied to awful sad sad lied to awful sad sad More

This place is terrible. Last time in the service was incomplete, returned home to find a missing engine cover, went back, took forever to find. Time after that, they lost my Last time in the service was incomplete, returned home to find a missing engine cover, went back, took forever to find. Time after that, they lost my keys, gave me incorrect paperwork and the repair wasn't fully completed. (all under warranty) Made another appointment for a new issue, (what was I thinking) they called and said they needed to push my appointment out two weeks. Time to move on. More

not crazy about the dealership in general,but the one brightspot was DEVON DELANY who really went out of her way to help me brightspot was DEVON DELANY who really went out of her way to help me More

not worth any stars they will call and make you come in, no matter youll drive 5 hrs away and then treat you like .... ! no matter youll drive 5 hrs away and then treat you like .... ! More

Bar none the worst dealership on the planet. If you need a car make sure to cross Branford Ford off you list. This is the place to go if you want to pay thousands it fantom fees and dealer add o If you need a car make sure to cross Branford Ford off you list. This is the place to go if you want to pay thousands it fantom fees and dealer add ons. Stay away at all costs. More

After having a oil change at the service dept we noticed the engine splash shield was hanging down ( the shield has to be removed to change the oil ) my wife called the service dept. and to bring the ca the engine splash shield was hanging down ( the shield has to be removed to change the oil ) my wife called the service dept. and to bring the car back as the shield is hanging very low and may catch on something in the road . The girl that answered the phone was short with my wife saying they couldn't get the car in till the end of the week.They should have taken the car in right away and corrected the problem as they are the ones who caused the issue , we called back the phone rang and rang finally a young woman answered the phone. We asked for the General Manager and were transferred to a mail box for a Sales Manager. We had good experience in the past but do not plan on going back to this dealership after reading some other reviews where other people had bad experiences since the Dealership changed hands. More

Buying experience went well. A little over a year ago when Mustang Mach e’s were hard to get, I saw on their website that they had 3 of them. Went there on a Sunday and surprisin A little over a year ago when Mustang Mach e’s were hard to get, I saw on their website that they had 3 of them. Went there on a Sunday and surprisingly there were 3 on the side lot. Because they were closed I could only see the outside of the car and the window sticker. Made an appointment the next day for a test drive and realized these were dealer loaner cars with about 8,000 miles on them. After the test drive my wife and I decided to see what kind of a deal could be made. The salesman, Brandon was very easy to work with but not very knowledgeable about electric cars. Even though they were “used” they were still asking sticker price. Negotiations went well and after we closed the deal the owner, Melbin, came over and personally thanked us for our business. He also gave me his business card which also had his cell number on it. However only one key fob was given to us. We were told it was Ford policy that the 2021 models came with one fob and an app on our phone served as the 2nd fob. Cool? Right? It worked most of the time until about 5 months later (May) I took the car myself without the fob. After finishing errands about 20 miles from my home I used the app to unlock the car. But when I pushed the start button the display showed “No Key Detected “. I called the service department and they said to call Ford Roadside Assistance. I did and they said they would contact a towing company. About 40 minutes later I was contacted by a local towing company but when he realized it was an all electric vehicle he said he wasn’t set up to transport an EV. I called Ford Roadside Assistance and explained what happened and to please contact a company that has the knowledge of how to transport an EV. A half hour later I get a call from a different towing company. When he said he got an order to tow a Mustang to the dealership. I said it’s a Mustang Mach e. He didn’t know what that was. When I said it was all electric he asked if I could get it in Neutral. I said no, it’s all electric. He said he would call me back. He called back and said he would not be coming because Ford won’t pay him enough for what’s required to transport an EV. I called Melbin on his cell phone and he said there’s nothing he could do. I called my wife and she came to me in my car to bring me the one fob we had. I discussed the situation with Melbin and offered to buy another fob from him. He refused and again said it was Ford policy. I called Ford customer support and after explaining what was going on, I was told to try calling a different dealer. I found one and after explaining what was going on he asked for my VIN number. After a moment he said he would have one for me in 2 days. Two days later I went and paid $398 for a new fob. I then told Melbin and still insisted that he would not do that. Then starting around August I began to have charging problems. Each time I brought it to the dealership they would keep it for a few days and then would call and say that the car was ready to be picked up. After a couple of days of driving it was time to charge it. The charging would stop after about 30 minutes. This went on until December. The last time I brought it in they had it for 2 weeks. When they called to say it was ready I went to pick it up. Just a side note. When I got there they told me to see the cashier to sign paperwork that I was picking up the car. I was then handed 2 fobs. Remember this issue? I asked why they’re giving me 2 fobs. They said there was a bulletin that all customers who were only given one fob will be getting a second fob. So I texted Melbin and asked if he would refund what I paid for an extra fob. He sent me an emoji of a guy on a bicycle spinning his wheels. Very professional. So I reached out to the dealer that sold me the fob and they said come in with the fob and the receipt for a refund. Sorry this is so long of a review but here is the best part. I went to get in my car that they said was ready and saw that it was only 44% charged. I brought this to the attention of the service manager and she apologized and would charge it to 100% and deliver it to me. By the next day I called to ask when I was getting my car and was told it wouldn’t charge. I called Melbin and he said take it up with Ford and file a Lemon Law claim. Meanwhile I’d be without a car. Ford service center “ghosted” me for 2 days. I finally texted Melbin and asked if he would make me an official to buy the car back. Although I took a big hit, I went ahead with it just to end this nightmare. So you can draw your own conclusions on not only doing business with this dealership but also how unprepared they are to address the issues that have come up with EV’s. Cart before the horse. More

Wonderful place personal attention thousands less than 3 other places less than 2 hours we were ready to go Thank you Devon than 3 other places less than 2 hours we were ready to go Thank you Devon More

bought 4 cars here from Devon A Bronco A broncosport an F150 and a Charger.....................Id only shop here an F150 and a Charger.....................Id only shop here More