Ford of Clermont

I have been a loyal customer until this last time, when I took my For Edge Titanium to change the battery which was dead and I asked to do a diagnostic for which I was charged over $200. I was told everythi took my For Edge Titanium to change the battery which was dead and I asked to do a diagnostic for which I was charged over $200. I was told everything was fine, including the alternator, except the battery, which I instructed them to put a new one! Three hours later I called and this time I was told a completely different story! This time they said I needed an alternator, a battery and an alignment! I wanted to go pick up the car right then and there, but I was told they were closing and I had to wait until the next day to pick it up. I refused those recommended services as they were suspicious to me and I felt I was being taken! Next day I Took the car home and scheduled a diagnostic check that was very complete. The new mechanic informed me after the tests, that I DID NOT NEED AN ALTERNATOR, NOR AN ALIGNMENT!! my car has only 50 thousand miles and has always been garaged and this deceitful sales job, made me very angry and disappointed on the Ford Dealership! It made me wonder how many times I have been taken here, since I have always done all recommended services. Needless to say, I won’t be taking my car to Ford dealership and I won’t be recommending their service! More

Quick and fast service. Nice staff and clean facilities. I will be coming back for future services. Nice staff and clean facilities. I will be coming back for future services. More

Willie Willette was very through and professional throughout an extended order / build process. The rest of the representatives that were involved in the transaction were professional as well. throughout an extended order / build process. The rest of the representatives that were involved in the transaction were professional as well. More

Friendly very helpful clean area. Took care of my problems. Explain all the work they did Took care of my problems. Explain all the work they did More

The staff was great. I scheduled an appointment the day before and they got me right in. I had my truck serviced and tires rotated in 30 minutes. Very quick turnaround ti I scheduled an appointment the day before and they got me right in. I had my truck serviced and tires rotated in 30 minutes. Very quick turnaround time which is always appreciated. More

Although my vehicle continues to have issues, Christina has been great with communication and customer service. has been great with communication and customer service. More

Very professional and always polite and answer any questions me or my wife had. Took care of my warranty work and recalls questions me or my wife had. Took care of my warranty work and recalls More

They had difficulty recreating the error message, said it was fixed, but it has already reoccurred. We will have to bring the truck back for more service. was fixed, but it has already reoccurred. We will have to bring the truck back for more service. More

I have owned 7 Ford's. Nelson Merced provided the best and most efficient service ever! Nelson Merced provided the best and most efficient service ever! More

Christine, service writer was very pleasant, courteous, informative, respectful, & helpful. Eddie, courtesy driver did an excellent job. Very well satisfied with the service work done. Fair price & punct informative, respectful, & helpful. Eddie, courtesy driver did an excellent job. Very well satisfied with the service work done. Fair price & punctual. Will definitely return for future service. More