Ford of Clermont

My Salesperson (Noel) was good and I have no issue there. I do however have issues with the dealership getting with 7 banks that I didnt ask for and me getting 8 Hard Inquiries against my credit report, when I do however have issues with the dealership getting with 7 banks that I didnt ask for and me getting 8 Hard Inquiries against my credit report, when I specifically asked from the start to use SCCU as the lender and I had an almost perfect (847) credit score. Ultimately, they tried to use another bank, but when I asked the finance guy to check the rate @ SCCU, it wound up being better than the other 7 they had already tried so he had to redo it using SCCU. So, now I have (7) hard inquiries on my credit report that should not be there... Frustrating when you work so hard to keep your credit perfect, and someone else hurts it by not following the customer's request. The reason for the lower rating is between that and the 5 hours it took me to complete the transaction and get back on the road. Otherwise it may have been a 5 out of 5. More

I asked the guy that received my van about specific things to check on the van besides the "workout" change air filters and a sound at the motor was my priority for that visit. HE DID NOTHING. When I p things to check on the van besides the "workout" change air filters and a sound at the motor was my priority for that visit. HE DID NOTHING. When I picked up the van he wasn't there, no one knows why he didn't wrote anything about my inquiries, and I'm 100% sure the tire rotation never happened since one of the tire has a specific mark on it and it was at that tire is on the same place. Mediocre service from his part. More

Communication which is key. ..was nonexistent, and the time it took to get the diagnosis was unacceptable. I don't blame the dealership as a whole, but the person in the service ..was nonexistent, and the time it took to get the diagnosis was unacceptable. I don't blame the dealership as a whole, but the person in the service dept. I will not call him out by name, they can figure that out themselves. More

Nelson was awesome! 10/10 recommend purchasing a car from him! This is my second purchase from him and he’s always making sure he gets me all set up! Appreciate you Nels 10/10 recommend purchasing a car from him! This is my second purchase from him and he’s always making sure he gets me all set up! Appreciate you Nelson! More

When I get ripped off $110. 00 for an oil change and a tire rotation it leaves a bad taste in my mouth! Probably never buy another vehicle from you again! I bought a new 2023Ford 00 for an oil change and a tire rotation it leaves a bad taste in my mouth! Probably never buy another vehicle from you again! I bought a new 2023Ford edge and this is how you treat your customers? You should not even be in business! More

I had some trouble getting answers to what was going on with my car. I had to keep calling and stay on top of them. with my car. I had to keep calling and stay on top of them. More

Friendly, fair and punctual. .. that's what I like in a car dealership! Thanks to the team for giving me a seamless service today! .. that's what I like in a car dealership! Thanks to the team for giving me a seamless service today! More

They let me know what was needed and that there were problems with my warranty paperwork. Unfortunately they could help with that but once that was cleared up they were quick to order parts and get them problems with my warranty paperwork. Unfortunately they could help with that but once that was cleared up they were quick to order parts and get them installed. More

Nelson was great to work with on making the deal happen for us! Listened to our thoughts and did not pressure for the sale. for us! Listened to our thoughts and did not pressure for the sale. More

Ford of Clermont Quicklane does a great job repeatedly. Rapid and thorough service every time. Rapid and thorough service every time. More