Ford of Clermont

the A/C issue is still the exist, nothing has changed and this is the 2nd time service for the same issue. the a/c works for 30mins, turns off and does not turn on again. Its a 50mins drive to work. therefor this is the 2nd time service for the same issue. the a/c works for 30mins, turns off and does not turn on again. Its a 50mins drive to work. therefore, every day i spend 40 mins inside my new purchase (march) 2023 ford f150 tremor in 90+ degrees inside my truck. i sweat more inside my new truck than at work. 😭😩😔. i only wish the a/c issue would be resolved or provide with another vechicl. i am paying for a ford pick up that has a great history and that is the reason why i purchase another ford. i have a 2021 and 2023 ford f150 lxt and tremor More

Not standing behind your work… did transmission last year on my 2020 Lincoln Nautilus & exact same problem’s happening a year later & zero help from anyone about this 🤬…. been dealing with Ford every month on my 2020 Lincoln Nautilus & exact same problem’s happening a year later & zero help from anyone about this 🤬…. been dealing with Ford every month for 13 yrs & this is how I’m treated ! More

The rep who helped me was awesome! The work was done in timely manner and Kyle was very nice. It was also good to have coffee The work was done in timely manner and Kyle was very nice. It was also good to have coffee More

Customer service here is very good. Frank our advisor was very efficient. Zack handling our payment was very nice and efficient. We really appreciated the video the technician sent expl Frank our advisor was very efficient. Zack handling our payment was very nice and efficient. We really appreciated the video the technician sent explaining the service we needed. More

The team was very good and had great knowledge as to the product an what we wanted product an what we wanted More

This dealership could have fought harder with the warranty department to get the transmission fixed in my truck under warranty. I started the process well under the 60k mileage and was over by 145 mi warranty department to get the transmission fixed in my truck under warranty. I started the process well under the 60k mileage and was over by 145 miles when I brought it in a 2nd time because the same problems were continuing to occur. I was told by this dealership that since it is on record, I won’t have a problem getting things repaired if it continues. A few months later I told the dealership in advance that the issues were still occurring so I scheduled an appointment. I have a pregnant wife, two kids and full time job so juggling that and only being left with 1 vehicle is hard to balance. My biggest complaint is the truck transmission should have been replaced when I first brought it in because it was not functioning anymore but the dealership reset data tables instead and sent me on my way. The dealership had my truck longer than needed just to get denied by warranty for full coverage. It actually sat in the same spot on their lot for a week. Later I received a call that Ford warranty would cover roughly 60% but that still left a hefty bill that I shouldn’t have had to pay because it was documented. In the end, I had my transmission fully replaced by a transmission pro shop in 3 days. They diagnosed the issue within 2 hours of receiving it and had it replaced in 2 days. The truck drives like new again. I can say this is my last encounter with this Ford dealership. More

Thanks for getting us on during an emergency Christina was very professional and thorough with a smile was very professional and thorough with a smile More

I’ve had problems with this dealership before but they’re getting better and I just wanted to say thank you to the service manager that helped me the other day I don’t remember his name and also the service getting better and I just wanted to say thank you to the service manager that helped me the other day I don’t remember his name and also the service rep frank thank you again More

My wife & I have always been pleased With the service we receive. Especially at the fast lane service Dept . The service at the front desk & the mechanics go out of their way to please. I a business owner receive. Especially at the fast lane service Dept . The service at the front desk & the mechanics go out of their way to please. I a business owner & I seriously wish my help was that awesome. More

Is this for purchase or service if it is for purchase I wouldn't recommend any one using your dealership the most dishonest people I have ever dealt with wouldn't recommend any one using your dealership the most dishonest people I have ever dealt with More