Ford of Clermont

Jalen was very professional and very helpful. Would gladly return based on his services provided. Would gladly return based on his services provided. More

Christina always takes care of our car. I think words will not fit in to this frame to explain her energy and effort while she helps us.She is the best!⭐️⭐️⭐️⭐️⭐️ I think words will not fit in to this frame to explain her energy and effort while she helps us.She is the best!⭐️⭐️⭐️⭐️⭐️ More

Everyone is always helpful and nice and they don’t try to fix something that isn’t broken. Jaylen is very helpful fix something that isn’t broken. Jaylen is very helpful More

It’s where we have all our warranty work done. The service advisor Christina is good and great to work with! The service advisor Christina is good and great to work with! More

The quick lane is always friendly and very helpful. Cameron Elliott is the man. And there’s always neat and clean Cameron Elliott is the man. And there’s always neat and clean More

Alan in Quick Change was excellent and got my low tire censor replaced while I waited. Thanks for always taking care of Me. censor replaced while I waited. Thanks for always taking care of Me. More

Alayna did an awesome job at Claremont to get me the car I wanted AWESOME!!! I wanted AWESOME!!! More

Ford of Clermont is doing business that I believe is against the law. Keep reading as our experience has been mind blowing and the cops come in to the picture. We traded our BMW M5 Competition for a For against the law. Keep reading as our experience has been mind blowing and the cops come in to the picture. We traded our BMW M5 Competition for a Ford Raptor on Feb 27th. Ford stated the trade-in would be paid off by that Friday and our equity in the vehicle would be paid to us within a couple of days. Friday comes and goes, BMW not paid off. The following week we went to Ford of Clermont and was told they sent an electronic wire transfer on March 4th to our bank. We reached out to our bank and there was no monies received by them from Ford of Clermont. By this time the dealership had gone past the Florida law that requires dealerships to pay trade-ins off within 10 days. I contacted the dealership on March 12th and threatened them with reaching out to my attorney to seek a legal remedy if the vehicle was not paid off. Later that day they sent a photo of a check generated on March 12th to pay off. Don’t stop reading yet. This is where the police come in shortly. Vehicle gets paid off. Now we start checking to see if the title has been released so the Ford dealership can cut us a check for our equity in the BMW. Last we checked with the state of Florida on 3/22/24 the title had not been released and the lien cleared. Now the scary stuff with the police. On 3/23/24 about 7pm. We had a bunch of cops show up at our home in several vehicles. They said the BMW was involved in a road rage brandishing a weapon and hit and run. It was a scary situation since the incident with the BMW involved a weapon as you can imagine. After talking with the police for a while. I got the sales manager on the phone we dealt with when we purchased the Ford Raptor. The sales manager while on speaker phone with the police. Told the cops Ford of Clermont sold the BMW several days ago. Now first couple of questions I have. One, how can you sell a vehicle without the title. The title according to the police is still in our name. This is how they knew our address and showed up at our home. Two, if they sold the vehicle why have we not been paid our equity. I have text messages from the sales manager from 3/22/24 stating they can’t sale or cut us a check until the title clears. After I explain all this to the police. They stated to my wife and I that Ford of Clermont which is part of the Morgan Auto Group needed to be investigated and the detective involved in the brandishing the gun and hit and run would be looking at them and contacting us. The real issue is that since the vehicle was supposed to have been sold by Ford of Clermont without a title and it still being shown as my wife and I owning it. Now I am going to have to reach out to my attorney and incur costs to my attorney to see if we still have any financial liability due to it being involved in a hit and run with injuries. Unless you want this type of nightmare in your life avoid Morgan Auto Group and Ford of Clermont. More

Christina Williams, a Service Advisor at Ford of Claremont was amazing. We experienced an issue while out of state and a long way from Christina’s dealership. Christina talked us through some trou Claremont was amazing. We experienced an issue while out of state and a long way from Christina’s dealership. Christina talked us through some troubleshooting, was arranging for a tow truck and the truck started. Christie helped us find a more convenient dealer to our location. Christina was not only professional, courteous, and knowledgeable, she genuinely expressed concern for us and went above and beyond to help us. We would absolutely use the Ford of Clermont Service Department in the future thanks to Christina! Sincerely appreciated! More

Where does one even start? I brought my F-150 into dealership after my backup camera stopped working. All others 365 cameras were good. After a month they not only have not fix I brought my F-150 into dealership after my backup camera stopped working. All others 365 cameras were good. After a month they not only have not fixed issue but now have cause all 365 cameras to stop working. They troubleshoot one part at a time, order what they believe is an issue, it takes 5-7 days to arrive then another 24 hours to install to then find out that’s not the issue and begin the cycle again. This is ridiculous, ias i m to dealership instead of a local mechanic thinking Ford knew better than anyone what the issue was the first time. I was very, very wrong. More