Ford of Clermont

I seen the truck listed for sale for 7000 dollars I contacted the dealer about it they said it will be in a few days two days after the truck was listed for 9000 dollars and they said that the truck w contacted the dealer about it they said it will be in a few days two days after the truck was listed for 9000 dollars and they said that the truck was not in will be in a few days the truck arrived and again they changed the price to 12500 and they said the price increase was because they had to clean it up very shady dealership how can they do that and expect you to trust them at all with the warranty work and anything else the vehicle they are selling They knew that I wanted to buy the truck with cash out the door what it boils down to they are greedy people More

My wife and I went to Claremont Ford to look at a couple of trucks that I was going to buy and trade in my 2017 Ford F150 4x4 with only 37000 miles on it. Still under extended warranty and we looked at a of trucks that I was going to buy and trade in my 2017 Ford F150 4x4 with only 37000 miles on it. Still under extended warranty and we looked at a 2020 Ford King Ranch with only 28000 miles on. Once the paperwork started, the price of my trading was not correct and the price sale price of the 2020 Ford, King Ranch was not as advertised. Of course, now they give you a USB with all your paperwork on it. And we did not check it out until the next 2 days to find out all the pricing was incorrect. I have contacted Claremont Ford 4 or 5 × to get this issue resolved. But have yet to receive the corrected paperwork on all charges and tradein price. Dante Barker is the financial manager. I guess my next trip is to Morgan and Morgan to file suit for deceptive trade practice. More

This dealership is very dishonest in advertising and statements. Please be aware before wasting your time going to this dealership. Their price online at auto trader was “a mistake”. I understood that. statements. Please be aware before wasting your time going to this dealership. Their price online at auto trader was “a mistake”. I understood that. I was given one price and then called again to question the online price that was on THEIR website. I was told again it was a mistake and was given a different price this time. I was told all fees were included in the price but tax and tag. Then somehow the out the door price was near 10,000 above the listed price. 4,500 over the lowest corrected price I was given AND an extra 2,200 above just tax and tag being added. I was told sorry all “reasonable effort is made to be transparent and correct”. Forgive me but that is not true. Beware of this dishonest company. Kelsey key and Nelson Merced were those giving out the incorrect information just so that those shopping can be aware. Although, I wouldn’t trust anyone at this dealership More

Took car in for recall repair (ac fan replacement) left with air conditioning with inability to cool past 20 min and with the engine fan on high after ac is on for a few seconds and running on high until e with air conditioning with inability to cool past 20 min and with the engine fan on high after ac is on for a few seconds and running on high until engine off. Living in Florida with 90 degree temps this is a risk to our lives. Service manager said it was coincidence and attempted to charge us for $1,200 repair. Made an appointment to discuss this with general manger Mike and service manager Fadi. Drove there with limited AC saw GM in his office said to be on the phone. Unwilling to meet with us. Service manager was on a test drive and also not available for our appointment. Met with someone that listened to us, placated us, promised service manager would call us, no call. Tried calling to talk to general manager went through a series of voice mail prompts that never let me leave one. As a loyal Lincoln- Ford customer of 45 years I find this treatment to customers deplorable. My once perfect working lincoln navigator is now an unreliable car! More

Best way to describe my 2020 Ford Escape hybrid is when driving it sometimes sounds like you’re walking on an old floor that creeks in a 100 year old house .First they replaced the rear shocks at around 2 driving it sometimes sounds like you’re walking on an old floor that creeks in a 100 year old house .First they replaced the rear shocks at around 20,000 and the noise never went away completely. We brought it back and they said the front shocks needed replacement under warranty.That was almost 4 months ago claiming they can’t get the parts .An email came in saying our parts have arrived and the advisor said they still needed one more shock while Ford customer service claims the parts guy said they sold it to another dealer in error which the advisor claims they didn’t. My 70,000front tires had to be replaced do to inner tire wear and Ford claims that’s not necessarily the shocks . The tire store said given the amount of tread on my rear tires that if it's not the shocks it's possibile my tires were never rotated but my invoices show them being rotated at 13,000 and 26,000 . Either way my car is still clucking and I’m out a set of tires .The pandemic been over for quite a while now and find it hard to believe I can’t get shocks replaced. We also had the cars carpet replaced and now we been waiting a year for the replacement to be replaced and Ford has recalled our last recall . More

I have requested the payoff of my vehicle I traded in on more than one occasion. I get either pushed to a voicemail and never get a response back from them or get told someone is going to get back to whic more than one occasion. I get either pushed to a voicemail and never get a response back from them or get told someone is going to get back to which never happens. I gave a 10 day payoff to Ford of Cleremont which expired because they did not process the payment quick enough. Now I am told that my payoff has changed by more than $1200 and not in my favor. I actually work at another dealer in another city and I know that payoffs dont change that much ina few days. More

If this dealership is running so well, it’s definitely because of good people working at service department. I took my ford Focus for service and Mr. Zachary Taylor took care of the issues in professional because of good people working at service department. I took my ford Focus for service and Mr. Zachary Taylor took care of the issues in professionally. They are all very honest and cooperative. More

Best of the Best service. I have used service at Claremont Ford for over 3 years now. Stephen and Jackie are the most knowledgeable and have the eagerness to please. My go t I have used service at Claremont Ford for over 3 years now. Stephen and Jackie are the most knowledgeable and have the eagerness to please. My go to dealership!!! More

So this is an update to my truck saga I had my appointment with the local Ford dealership in Canada June first dropped off at 8am at 10:30 am I received a call to tell me to pick it up it was a si appointment with the local Ford dealership in Canada June first dropped off at 8am at 10:30 am I received a call to tell me to pick it up it was a simple fix a fuse in my BCM that controls the ignition and to think Ford of Claremont had it 4 weeks and I paid them $1500 for my truck that wasn’t fixed. And spending $1000 more getting parts and a rebuild BCM that Ford Of Clermont said i require that never worked when they installed all because a new part was unavailable with no expected date of availability I don’t believe I needed a BCM i judge they didn’t look hard enough they misdiagnosed my problem. Sent them an email expressing my dissatisfaction not even a reply nothing at all. Come to think of it they had multiple cars and trucks waiting for similar parts. To coincidental if you ask me. If you need service go elsewhere More

Truck would not start. Was at dealership for 4 weeks spent thousands trying to get my own parts because the part needed was not available. I’m Canadian I needed to get home Was at dealership for 4 weeks spent thousands trying to get my own parts because the part needed was not available. I’m Canadian I needed to get home. A friend started the truck with a screwdriver a mobile mechanic rigged a switch something so simple got me home. Now back in Canada my local Ford dealer fixed my truck whit a 10 cent fuse!! I was Ripped off $1500 paid for nothing I want a refund they did nothing to help me get home. Avoid them at all costs. You will have nothing but disappointment!! More