Ford of Clermont

Inexcusable Having had serious issues in both the service and sales departments, I left a bad review on social media. The dealership just called me to tell me the Having had serious issues in both the service and sales departments, I left a bad review on social media. The dealership just called me to tell me they won't fix my Ford Fusion, that I bought there, because I left a bad review and I need to come pick up my non-running vehicle. Having bought my last 3 cars there one would think they would try to help rather than punish their previously loyal customer. More

service advisor Bill S. Bill, my service advisor at Ford of Clermont goes above and beyond to take care of his customers. I recommend him highly for any of your vehicle servi Bill, my service advisor at Ford of Clermont goes above and beyond to take care of his customers. I recommend him highly for any of your vehicle service needs!! More

Looking for a good car Kenny, was a awesome guy. Great service ,and was knowledgeable.. I was looking for a affordable car . Kenny was very direct and too the point. N Kenny, was a awesome guy. Great service ,and was knowledgeable.. I was looking for a affordable car . Kenny was very direct and too the point. Not selling anything I wasn't interested in More

Never again This dealership gives ford a bad name I own a Ford so when I have an issue my scanner isn't picking up I set an appointment at Ford of Clermont for a This dealership gives ford a bad name I own a Ford so when I have an issue my scanner isn't picking up I set an appointment at Ford of Clermont for a Dio well they told me over the phone my appointment was at 9 am on Monday I get there and they never scheduled me in then told me me truck wasn't worth it that they didn't want to get involved after I told them it had over 200,000 miles on it and I wanted to do the work my self the service guys got an attitude with me and was rude as can be I will never go to this dealership again I would rather go out of state then to go to ford of Clermont on a positive note I found someone with the ford program and it cost me less than the 90$ ford wanted to charge me and I fixed my 02 expedition let's see if I can get 300,000 out of her More

A very pleasant experience !! Saw a car on the website and called before driving up from Clearwater. Talked to Ken who confirmed the car was still on the lot. A few moments later Saw a car on the website and called before driving up from Clearwater. Talked to Ken who confirmed the car was still on the lot. A few moments later he called back to be sure I knew that there were a few dealer add-ons that didn't appear on the window sticker. He didn't want me to be surprised after driving all the way up. Without any pressure - and no commitment from me that I would even be driving up - we continued to talk about my trade-in, extended warranties and pricing. I soon had numbers for the car, warranty, add-ons and trade-in. Before I left the house I knew I'd be driving home in a new Explorer. Ken made car buying, an experience I dread, a very pleasant one. Nice job, Ken !! More

Worst dealership imaginable!!! Absolutely the worst possible dealer anyone could ever deal with!!!! I recently tried to buy a new truck here but after almost reaching a deal the de Absolutely the worst possible dealer anyone could ever deal with!!!! I recently tried to buy a new truck here but after almost reaching a deal the dealer simply told me they were"done", even retracted their offer. The salesman, Willie, even made a comment about "not being cut from the same cloth"!! I mean what the.... does that even mean? I was hoping to keep my business local but at all costs stay away from them. Greenway Ford had a better truck with a better deal, Clermont Ford only wants to rip you off, not build a lasting customer relationship. More

Awesome service! Everything was fast and easy! Johnny Mac was awesome, and honest! I test drove a few cars but went with the Ford Ecosport and I love it! Everything was fast and easy! Johnny Mac was awesome, and honest! I test drove a few cars but went with the Ford Ecosport and I love it! More

Made the car buying easy! I typically dread going into a dealership but Johnny Mac was super friendly and welcoming. He showed us the vehicle we were interested in, explained I typically dread going into a dealership but Johnny Mac was super friendly and welcoming. He showed us the vehicle we were interested in, explained many of the features and then we took a test drive and loved the 2015 Ford Escape SE. When we got back to the dealership, he took time to answer questions about my trade-in and differences between that and our new car. He gave us a fair price and we signed the papers. I definitely would work with Johnny Mac again. I will mention De'al in Service because we needed guidance on repairs to the old car and he explained all that was wrong, and then pointed me to Johnny Mac. Both guys were great to work with. More

Kenny Great staff and very helpful in finding exactly the car I was looking for. Kenny kept in contact with me for months while I was researching and trying Great staff and very helpful in finding exactly the car I was looking for. Kenny kept in contact with me for months while I was researching and trying to find the right truck. When I visited the dealership the process was relatively easy and I found the truck I wanted at the right price. Not to mention Kenny was able to support me after the sale and made sure the truck was running and looking like a new truck by the time I left! I felt like they still cared about my business even after I left with the truck. More

Awful Customer Service Don't get your vehicle serviced here!!! Even if I broke down right in front of the place I would get it towed somewhere else. Had an early morning app Don't get your vehicle serviced here!!! Even if I broke down right in front of the place I would get it towed somewhere else. Had an early morning appointment so I dropped my vehicle off the night before. Called the next night and they "didn't have time to get to it" so they'd need to keep it an extra day. It was finally ready to be picked up a full 48 hours after drop off. Issue was not fixed so again, scheduled an early morning appointment and dropped it off the night before. SAME STORY. I called that night and they "didn't have time to get to it" again so they'd need another day. A full 48 hours later and it was still not looked at so I picked it up to be serviced somewhere else. I'm sorry but last time I checked, an appointment is an allotted time set aside for something specific. What were they doing during this time?! So sad that it happened not once but twice. We are not rich folks who have spare vehicles laying around and are severely inconvenienced by their lack of time management skills. Very, very surprised they are even still in business if this is the way they treat customers. More