Ford of Clermont

Do not complain about your service #1 5-13-14 power steering went out on my 2013 Ford Escape it took two days to fix not problem thank God I duplicate car had 16000 miles on it #2 sti #1 5-13-14 power steering went out on my 2013 Ford Escape it took two days to fix not problem thank God I duplicate car had 16000 miles on it #2 stitching came on my 2013 Ford Escape out they said it would take about a month to fix #3 USB I took in 10-27-14 finally got fixed on 12-11-14 port never worked I took it three times to get it fixed you have to deffently have to duplicate the problem #4 27338 3-09-15 I had my transmission seal basically it drained all the oil in my driveway that's nice also it took two more days to fix I had told them on two different times that something was wrong but they came back and said that they could not duplicate the problem that's their famous line could not duplicate the problem third time they fixed it #5 air conditioning fan was frozen they fixed that #6 seat belt restraints was jamming so I took it in to get fixed it worked when I left but when I put I child seat in it didn't work so I took it back and raised a little hell the person who helped me with getting the car fixed took me aside and started showing me that it did work and that it was fine but as soon as you put the child seat back it jams up and he has to go to a seat with out a child seat NOT SAFE The reason I am complaining today is because I made an oil change scheduled it 12-22-15 and I was called the next and I was told by Russell Sisley that I should find a new dealership and that I could not go through ford of clermont anymore so that being said be careful what you say because they can not take criticism the treat you like crap don't complain to much or you'll wind up like me not a big loss they have very bad customer service More

Emergency repair I had the rear axle replaced on my Ford Windstar through a recall before leaving for a vacation in Florida. While on vacation I noticed a noise from I had the rear axle replaced on my Ford Windstar through a recall before leaving for a vacation in Florida. While on vacation I noticed a noise from the rear of the vehicle, and inspection found that one of the bolts securing the axle was loose and near falling out. I took the vehicle to Ford of Clermont for repairs. They were able to repair the vehicle within a few hours for a very reasonable price. They also checked all of the other bolts on both the rear axle and the front of the vehicle. The noise from the rear was gone, and a noise in the front that had been there as long as I owned the vehicle was also gone. Needless to say, I am very happy with the work that was done and very pleased that they were able to fit my emergency repair into their schedule on short notice. Great company. More

Excellent service! I drove in to the Service Department because my low tire pressure light was on.. not only did they check and fill my tires; but, I was able to have a I drove in to the Service Department because my low tire pressure light was on.. not only did they check and fill my tires; but, I was able to have an oil change immediately without a scheduled appointment. Also, they changed a license frame holder for me! I appreciate the great service and friendliness of the staff.....thank you! Betty Winslow More

First Oil and Filter Service I brought my 2013 Ford Fiesta to Ford of Clermont for my first Oil and Filter change and the service was completed right away. My tires were rotated I brought my 2013 Ford Fiesta to Ford of Clermont for my first Oil and Filter change and the service was completed right away. My tires were rotated and the vehicle went through an inspection of the brakes and such. I talked with the service representative and he explained to me what was inspected and answered the questions I had. I was happy with the service. Thank you Ford of Clermont. More

Far exceeded my expectations I can say without a doubt the Ford of Clermont has far exceeded my expectations. Went in with an issue with my new truck and they diagnosed it, fixed I can say without a doubt the Ford of Clermont has far exceeded my expectations. Went in with an issue with my new truck and they diagnosed it, fixed it and in a very timely manner without any issues. Service department was more than helpful and friendly. They was to the point, professional and courteous; couldn’t ask for a better more honest service department. More

Service issue We were amazed at how quickly and pain free our experience was when we had to take our car in for a new battery. Very fast, beautiful lounge, with sna We were amazed at how quickly and pain free our experience was when we had to take our car in for a new battery. Very fast, beautiful lounge, with snacks, coffee, and beverages, while we waited. Always have gotten service with a smile! More

Accommodating and friendly. They have been able to squeeze me in around my schedule. I think they know I am a crab, but, they work with me. I bought both my C-Max and my C-Max They have been able to squeeze me in around my schedule. I think they know I am a crab, but, they work with me. I bought both my C-Max and my C-Max Energi from Ford of Clermont because they have coffee and donuts, if you get there early. More

new car In the words of my father, "Unfortunately, I purchased a car I could not afford. But the sales people were very friendly. Now, looking for ways to he In the words of my father, "Unfortunately, I purchased a car I could not afford. But the sales people were very friendly. Now, looking for ways to help pay for this car." More

recall great people and on time with svc very clean also very comfortable waiting area with coffee also took time to look at the 2016 s fords great people and on time with svc very clean also very comfortable waiting area with coffee also took time to look at the 2016 s fords More

Long Distance Purchase More often than not, things happen for a reason. I happened to be in the market for a 2014 Lincoln Navigator or Expedition, because of some required More often than not, things happen for a reason. I happened to be in the market for a 2014 Lincoln Navigator or Expedition, because of some required travel plans I needed to also be able to take delivery of this vehicle near my home in Florida. A quick internet search showed Clermont Ford in Clermont, Florida had the exact model I was looking for. Mike Waitzman answered the telephone and he was receptive, knowledgeable and willing to do the added leg work required. Because I reside in Ohio, I had to depend on Mike to get me all the information necessary to feel confident the Navigator was a good buy. Mike and his team helped to coordinate insurance, wire transfer information and where the best place to fly to would be for my trip to Clermont Ford. Mike picked up my wife and I at the Orlando airport and drove us to the dealership. The vehicle was recently serviced, as clean as Mike had said on the phone and the website depicted. We test drove the Navigator and the deal was completed in less than two hours. A few days later I towed my 24' boat back to Ohio with the Navigator.......it ran great. We love the vehicle and I am so glad that Mike Waitzman answered the phone that day ! Kind regards, Steven Gerbasi, President Cleveland Industrial Group, Inc. More