Ford of Clermont

They came to pick up my truck at my house, and I was told to call a Mr. cancel in about 10 minutes to get an update on everything. When I did, and told him who I was, he said “what’s up?“. Totally unprofessi to call a Mr. cancel in about 10 minutes to get an update on everything. When I did, and told him who I was, he said “what’s up?“. Totally unprofessional. my truck had been there a week, I received a text message from a gentleman and I don’t know his name, but he sent me a video of my truck being worked on, and in the body of the text it said that he was my contact and if I had any questions, please reach out. At this point, keep in mind, I had received very little input from your service center, so I immediately texted him back into this day. I still have not heard anything back, kept in the dark. When Diego came back from vacation, he worked very hard to keep me in the loop. I was surprised that when I went to pay, they added a 3% surcharge when the last time I was there, they told me they didn’t, that the credit card company charged me that. I do not think that is explained adequately to me either. I was told when the invoice arrived, it would be very easy to put it on two different credit cards, but that was not the case. Diego helped me pay. I’m surprised Ford doesn’t have a better finance plan to put it on your credit card. More

Josh R was extremely helpful, polite, and informative during my entire purchase process. Service was also fast. during my entire purchase process. Service was also fast. More

Love the videos from the techs as they are working on your car. Very informative! your car. Very informative! More

Communication was poor. I had to call several times to get a response. I was told "we are sending a note to your technician and labeled as urgent" and I would still have t I had to call several times to get a response. I was told "we are sending a note to your technician and labeled as urgent" and I would still have to call back 3 hours later. The texting service that is suggested doesn't work either. I did like the video evaluation of the car and felt they got to the issues. The prices also seem steep. More

D’Alford and his team are probably the best team I’ve ever had the pleasure to deal with at any Ford dealership in the state. Kept me informed of everything and did it within a very reasonable period of ever had the pleasure to deal with at any Ford dealership in the state. Kept me informed of everything and did it within a very reasonable period of time. I couldn’t be happier with the results. More

They were super easy to communicate my issue with. Got the part in and job completed same day with fair pricing! Got the part in and job completed same day with fair pricing! More

Inconsiderate of handicapped people. Blocked sidewalk ramp although sitting at desks not one got up to help hold the door to help me push in a wheel chair. Blocked sidewalk ramp although sitting at desks not one got up to help hold the door to help me push in a wheel chair. More

Well, I thought it was good until this being the third time getting it to the shop for the same thing and again it is returned not working properly. time getting it to the shop for the same thing and again it is returned not working properly. More

Great and super friendly service! They handled my recall efficiently and as quickly as possible. Wound recommend! They handled my recall efficiently and as quickly as possible. Wound recommend! More

Fast service and very helpful in providing information. Education , attentive, punctual , communication , excellent service and very good Education , attentive, punctual , communication , excellent service and very good More