Ford of Clermont

Pleasant reception, quick check in and out. Short wait for service (appointment on time). Services performed quickly. Short wait for service (appointment on time). Services performed quickly. More

Made appointment Mon 8/19. Discussed 8/20 but settled on Wed 8/21. Immediately received a text saying I would shortly receive a video inspection? Tech told me that should not Discussed 8/20 but settled on Wed 8/21. Immediately received a text saying I would shortly receive a video inspection? Tech told me that should not have been sent until after the service. I got a call the next day, 8/20, telling me I had missed my appointment. I said no, my appointment was made for 8/21. Thay said to go ahead and bring it in on 8/21. When I arrived for service, one was aware I even had an appointment. I was told they would service it anyway. I received a call later about my coolant flush and new key fob. My truck was there for an emissions recall ONLY. I was then told truck would be ready in about 1/2 hour and I would get a call. Approximately 4 hours later I was notified it was ready. Very confused, messed up way of doing business in my opinion. Technical issues do arise but this was way out of the norm. More

Willie was great! We will buy a car at this dealership again. Not only did they find the right car, the experience was efficient and we were driving away in a new car We will buy a car at this dealership again. Not only did they find the right car, the experience was efficient and we were driving away in a new car within hours. More

Great customer service. They always keep you up to date on the status of your vehicle. They always keep you up to date on the status of your vehicle. More

Kristine was the best she kept me informed of everything with the repair of my ford edge she also got me a rental car to use until the repairs were complete. with the repair of my ford edge she also got me a rental car to use until the repairs were complete. More

Excellent Service by Marcella. .Very professional.She took the time to explain and took care of the problem. .Very professional.She took the time to explain and took care of the problem. More

Everything was seamless and smooth. Willie was great to work with! If there are any issues, they immediately fix it. Willie was great to work with! If there are any issues, they immediately fix it. More

Although I had made an appointment, the airbags hadn’t been ordered and I left my car overnight, but Christine was very good at staying in touch with me! been ordered and I left my car overnight, but Christine was very good at staying in touch with me! More

Service completed in a timely manner; however, it was stated it would be washed. When I picked it up, it appeared to have been parked next to a puddle or such for it was covered in dirty spots (not black stated it would be washed. When I picked it up, it appeared to have been parked next to a puddle or such for it was covered in dirty spots (not black heavy dirt, just washable stains)! Not a good presentation. Other then that , this dealership has always served me well. More

U had my vehicle six days before work began. A 3% dealerships fee was added even if paying by cash or check. That should be illegal. Highly disappointed!!! A 3% dealerships fee was added even if paying by cash or check. That should be illegal. Highly disappointed!!! More