Ford of Columbia

This was my first time at this dealer and I must say that I was more than happy! Excellent customer service,Austyn was fantastic. Helpful, attentive and knowledgeable. Will definitely be returning for all my I was more than happy! Excellent customer service,Austyn was fantastic. Helpful, attentive and knowledgeable. Will definitely be returning for all my service needs. More

The dealership had plenty of stock to choose from and their online inventory was kept up to date. This was so helpful for us since we were traveling over an hour to look at vehicles. their online inventory was kept up to date. This was so helpful for us since we were traveling over an hour to look at vehicles. More

AJ was very helpful and answered all of our questions, and sent videos to show us about the features on our new car. and sent videos to show us about the features on our new car. More

I recently purchased Ford Escape from Ford of Columbia so happy with my decision. Sales person Michael Baker treated me like family so friendly , thoughtful and kind. I was extremely impress with the way he happy with my decision. Sales person Michael Baker treated me like family so friendly , thoughtful and kind. I was extremely impress with the way he handle the entire process. I truly would recommend this dealer to friends and family. Thank you Michael for making my experience a good one. More

The service team was extremely professional, punctual, and respectful. They went above and beyond to make sure I was informed and understood everything from beginnings to end. and respectful. They went above and beyond to make sure I was informed and understood everything from beginnings to end. More

Fantastic customer service; efficient. Christian was outstanding. Mike was great to watch as he worked. Christian was outstanding. Mike was great to watch as he worked. More

They have excellent customer service. Did a great job and car was ready when they said it would be. Did a great job and car was ready when they said it would be. More

They were very prompt got my vehicle straight in and kept me informed of services me informed of services More

One part fell off the undercarriage and a second was barely holding on. Bad oil change people in another state. Ford of Columbia took the dangling part off, inspected for any problems. Total charge w barely holding on. Bad oil change people in another state. Ford of Columbia took the dangling part off, inspected for any problems. Total charge was zip, nada, $0.00. Who does that anymore? Regrettably, they did not have the needed part. Gave me the ok to drive with recommendation to get the part and have it installed aty hometown dealer. The service people were great. More

Not happy with the time it took to change my oil. I had an an appointment @ 9:00 and I was told it would be ready at 9:45 -- 10:00, it took 2 hours. That is ridiculous. they must think that they ar I had an an appointment @ 9:00 and I was told it would be ready at 9:45 -- 10:00, it took 2 hours. That is ridiculous. they must think that they are a DRS office and book multiple appointments for the same time. I was late taking my child to day school. My time is as important as yours.I will use a different place to change my oil in the future. Not a happy customer. More