Ford of Columbia

I recently purchased Ford Escape from Ford of Columbia so happy with my decision. Sales person Michael Baker treated me like family so friendly , thoughtful and kind. I was extremely impress with the way he happy with my decision. Sales person Michael Baker treated me like family so friendly , thoughtful and kind. I was extremely impress with the way he handle the entire process. I truly would recommend this dealer to friends and family. Thank you Michael for making my experience a good one. More

The service team was extremely professional, punctual, and respectful. They went above and beyond to make sure I was informed and understood everything from beginnings to end. and respectful. They went above and beyond to make sure I was informed and understood everything from beginnings to end. More

Fantastic customer service; efficient. Christian was outstanding. Mike was great to watch as he worked. Christian was outstanding. Mike was great to watch as he worked. More

They have excellent customer service. Did a great job and car was ready when they said it would be. Did a great job and car was ready when they said it would be. More

They were very prompt got my vehicle straight in and kept me informed of services me informed of services More

One part fell off the undercarriage and a second was barely holding on. Bad oil change people in another state. Ford of Columbia took the dangling part off, inspected for any problems. Total charge w barely holding on. Bad oil change people in another state. Ford of Columbia took the dangling part off, inspected for any problems. Total charge was zip, nada, $0.00. Who does that anymore? Regrettably, they did not have the needed part. Gave me the ok to drive with recommendation to get the part and have it installed aty hometown dealer. The service people were great. More

Not happy with the time it took to change my oil. I had an an appointment @ 9:00 and I was told it would be ready at 9:45 -- 10:00, it took 2 hours. That is ridiculous. they must think that they ar I had an an appointment @ 9:00 and I was told it would be ready at 9:45 -- 10:00, it took 2 hours. That is ridiculous. they must think that they are a DRS office and book multiple appointments for the same time. I was late taking my child to day school. My time is as important as yours.I will use a different place to change my oil in the future. Not a happy customer. More

Work with Michael Baker, straight shooter and fast. Truck first identified and bought in 2 hours sight unseen. Truck first identified and bought in 2 hours sight unseen. More

I am dealing with parts and device dept. wonderful service! They get you in and get you out. Always keep my girls cars in top notch shape! wonderful service! They get you in and get you out. Always keep my girls cars in top notch shape! More

Purchased a used Ford Explorer in September. I also purchased the warranty. It needed tires replaced, which they did. I had it two weeks and the torque converter went out. They replaced it, no I also purchased the warranty. It needed tires replaced, which they did. I had it two weeks and the torque converter went out. They replaced it, no hesitation. I love it, runs and drives great. Took it in for the oil change and the tech found a leak at the water pump and rear trans axel….. It was fixed in 2 days. Warranty paid for it. The tech David knew what he was doing and did an awesome job. While he was doing the water pump we had them do the timing chain. Warranty covered their part, we covered our, no problems. Would definitely buy from them again with confidence. More