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Ford of Cookeville
Cookeville, TN
1,258 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,258 reviews
February 09, 2019
Mileage checkup Quick, efficient. I asked how long it would take, and he was spot on. Polite manners and welcoming and beautiful smile. he never rushed me, and explai Quick, efficient. I asked how long it would take, and he was spot on. Polite manners and welcoming and beautiful smile. he never rushed me, and explained the different services available to me. More
by Medfieldlady
Employees Worked With
Xavier
February 07, 2019
Great experience My Service Rep. was very friendly, gave his attention to every detail, and kept me informed as to the status of my F-150's service. FYI, I have n My Service Rep. was very friendly, gave his attention to every detail, and kept me informed as to the status of my F-150's service. FYI, I have not compared rates for service, tire rotation, and battery replacement, so I did not give a star rating for "Price", below. I am confident that the price is comparable to the cost for the same work and parts as other automobile dealerships. More
by Ed
Employees Worked With
Casey Loftis - It was my first time to work with Casey, and I was very pleased!
February 07, 2019
Service for car Everyone is always professional, courteous and very helpful. I have never had to wait very long for my service. I would highly recommend this servic Everyone is always professional, courteous and very helpful. I have never had to wait very long for my service. I would highly recommend this service department. Billy is great. More
by Jackgene
Employees Worked With
Billy Hummel
February 06, 2019
Quick service I brought my wife’s Edge in for an oil change and tire rotation. I enjoyed a cup of coffee and watched TV while the work was done. I didn’t keep up wi I brought my wife’s Edge in for an oil change and tire rotation. I enjoyed a cup of coffee and watched TV while the work was done. I didn’t keep up with the time but it was quicker than I expected! More
by Vaughn54
Employees Worked With
Xavier Norman
February 06, 2019
COURTEOUS, FRIENDLY, EFFICIENT CAME IN FOR OIL CHANGE, GREETED AT ENTRANCE, ASKED FOR WHAT SERVICE, GENTLEMAN SAID IT WOULD BE ABOUT AN HOUR, ACTUAL TIME WAS SLIGHTLY OVER AN HOUR, CAME IN FOR OIL CHANGE, GREETED AT ENTRANCE, ASKED FOR WHAT SERVICE, GENTLEMAN SAID IT WOULD BE ABOUT AN HOUR, ACTUAL TIME WAS SLIGHTLY OVER AN HOUR, HAD BREAKFAST AT CRACKER BARREL! More
by FORD
Employees Worked With
BILLY IN SERVICE
February 02, 2019
TOTAL CARE I took in my new truck for a service and also it had a recall from the factory. I was approached by a gentleman by the name Billy Hummel who didn’t he I took in my new truck for a service and also it had a recall from the factory. I was approached by a gentleman by the name Billy Hummel who didn’t hesitate to get me in for this work. Between the oil change and the recall, Mr. Hummel returned to tell me how much was done and a expected finish time. Once finished, Mr. Hummel explained the work done and was very nice and professional. This was my 2nd oil change in two days from Cookeville Ford. Just yesterday, I brought my dodge truck in for service and although, it was not a ford, I received better service than another dealership just down the road whom I won’t be ever returning to with my dodge, Very satisfied with the service I got both days from Cookeville Ford. Professional people whom are informative to the customer. Thank You. Harold D. Morphew... cookeville. More
by HDM
Employees Worked With
Billy Hummel
February 02, 2019
Great experience Loved it. They did a great thorough job and in a timely manner. They were very respectful and I will continue to go back to visit Loved it. They did a great thorough job and in a timely manner. They were very respectful and I will continue to go back to visit More
by Chughes
Employees Worked With
Billy hummel
February 02, 2019
Wonderful as always I really love this Ford dealership. I have never had a problem there with anything. I really enjoyed the service department. Billy Hummel was very kin I really love this Ford dealership. I have never had a problem there with anything. I really enjoyed the service department. Billy Hummel was very kind and helpful with my questions. I would not consider going anywhere else. More
by Shirley 17
Employees Worked With
Billy hummel
February 01, 2019
Friendly service! I was treated like a person, not a number. I received fast courteous service and was surprised that my car was given a complementary wash! I was treated like a person, not a number. I received fast courteous service and was surprised that my car was given a complementary wash! More
by bonniemkc
Employees Worked With
Billy Hummel
February 01, 2019
Excellant In and Out Service In the service department at Cookeville Ford for a Factory Recall on my F350-(hey they all have them at some point). Got a recall notice and called fo In the service department at Cookeville Ford for a Factory Recall on my F350-(hey they all have them at some point). Got a recall notice and called for an appointment - (Bam) - an appointment made at a good time for me and a follow-up phone message to remind me of the appointment(nice touch). Greeted at the front entrance and pulled the truck in for me while I had a Hot cup of Coffee. In and OUT in less than 45 minutes. Very professionally handled and AGAIN all the better reason to shop locally for your ride. The sales team took great care of me in my purchase and WoW I'm very pleased with the service team for back up. Good Job Cookeville Ford... More
by minmon01
Employees Worked With
Billy
